All Products Support Forum

Dear all,

After the recent update to 102, "reply all" does not reply to all and works just like "reply". In both cases, one only replies to the sender and excludes the ones in cc. Anyone else facing the same problem? any solutions? thanks!

Since installing your recent update to 102.0 64 bit, quite a number of my earlier emails now show as either blank or with what appears to be lines and lines of CSS code instead of text and images. Other emails arrive just fine. Wondering if those older emails are retrievable? Some new ones arrive the same way. Thanks for assisting!

now i can't download a bunch of email messages from thunderbird to my desktop as individual pdf files like i've been doing for years, looks like they may want to download all messages to one pdf file??? not sure what they're waiting for but it's not like it was before the upgrade i'm still waiting for the fix to show me the progress of saving my files from thunderbird to my desktop if i select say 50 email messages it used to show me the progress of saving them so i'd know when it was done now i've got to got back & forth from my messages to my folder where it's putting the files to see the progress, very inefficient & confusing any help would be loved & welcomed

I have just installed the new 102 version of Thunderbird. It asked did I want to overwrite the old version, I said yes, now I have nothing in the way of informatioin or old emails. In am on a mac. Help I really hate the fact that I cannot talk to anybody live

for about a month now I have not been able to download mail on Thunderbird for the Gmail account Configuration: imap.gmail.com port 993 SSL/TLS Oauth2 I have double authentication, the confirmation request appears on my smartphone, I confirm, insert the password on Thunderbird, accept the conditions and get the error. I also tried to change the password (on Firefox and Chrome I log in regularly, on smartphones too), with Thunderbird 102.13.0 32 bit on windows 11 no.... Below are the screenshots

After the latest update (14th Sep) my message pane, in Thunderbird, is empty when I click on an email. I still receive emails but can't read any of them in the message pane. I have 3 emails and it is the same for all 3.

Frequently, after closing Thunderbird by pressing the Red "X" in the top right corner, emails continue to load in the background. The Thunderbird process is still active. This does not happen all the time, but very annoying. Any ideas ? Thunderbird 102.13.0 (64-bit) Windows 11 - Updated

I have three email accounts configured in Thunderbird: - A: non-standard, normally empty: this account forwards emails to B and does not preserve a copy of the messages - B: Office365 - C: Google Mail. The only custom mod I made is to set "INBOX" as path prefix for the server.

The three accounts are configured properly and I can use them without any issue.

But I have a problem with "Unified folders", that I do not think is working properly.

I set "View -> Folders -> Unified" in order to view all the messages in B and C accounts.

Problem: - In the "Inbox" folder under "Unified folders", I see only messages in C, I do not see the messages in B - If I select folder B: "Unified folders -> Inbox -> B" I can see the messages received in account B

I do not think this is normal behaviour. I have read various guides, but most of them are outdated and contain references to menu items that are no longer available.

Question: what do I need to do in order to see *all messages* in "Unified folders -> Inbox".

I have made various tests in "Troubleshooting mode" and everything came up "sane".

Using: Thunderbird 102.14.0 (64-bit) on Windows 11.

I started having problems immediately after upgrading to Thunderbird 102.0 (32-bit) on Windows 7. I suspect some of the settings from the previous installation were not transferred correctly to the new version.

First, I couldn't even get into my email server, getting the error "Server does not support the selected authentication method." After changing some of the server settings, I was able to get into my email.

Then, a couple of my message filters started throwing an error "The message could not be filtered to folder ... because adding a message to it failed. Verify that the folder is displaying properly or try to repair it from the folder properties." I repaired the folder, and then the filter seemed to work.

Now, every message going through any filter appears to be failing with this message. Literally hundreds of messages are not getting filtered and are throwing this message (I get 200 to 400 messages daily).

Is there any way to back out of Thunderbird 102.0 and repair my entire saved messages file? HELP!!!

About a year ago, I was experiencing problems with the current-at-the-time version of Thunderbird which I have been using for ~15 years after transitioning from Eudora. After much frustration, I decided to move to the beta releases & the problem (long forgotten) went away. I thought that the stable release would catch up with me & I could revert to the stable versions one day but I understand this is not possible or advisable.

Q1 : Can I revert from v. 102 betas to the current stable ?

Q2: With the latest 102 beta 2 release (4 June 2022), all my tabs disappeared & I can not get them back. I may be missing the obvious but I can not see how to get them back. I tried reverting to beta 1 but no change. The update was done via the usual "help, about" when it prompted to upgrade. Help messages on the subject seem to refer to older versions where things were obviously different.

Clearly something went wrong & I am not sure if I can fix it myself or must wait for a fix. Any tips welcome.

I am now using gmail to collect my (multiple accounts) pop mail for me until the problem rights itself. I traditionally use pop as I am often offline due to location. This is also my first ThunderBird support question ever.

All of the folders are not being compacted when you do File->compact folders on the account in version 102.0.1.

It worked fine in earlier versions.

Is there a new way to do it?

Dear All, Since I updated to version 102 I cannot anymore download my email via POP protocol. Seems that others do also have the same problem !!! In fact, when trying to "Get messages" a message in the Activity manager appears "Host contacted, sending login information ..." appears (like in the attached image) and is just stays like that without doing nothing ... Can you pls pls pls fix this !!! Thank you very much in advance !!! Alex

Hi! I'm new here so any feedback will be taken into consideration.

I have a two-monitor setup, and when I am on my 16:9 monitor, I would like my screen to be like this:

Now, when I move my email to my second monitor that is a 21:9 ratio, this is what the screen looks like:

And it is a little annoying to need to resize my email content tab to fill the screen when my inbox is already big enough to read. I always resize it so it stays this way:

Is there an option to set the size of the inbox (rather than the email content tab) or open the email in a new tab automatically?

My Thunderbird installation now crashes upon start. Yesterday I updated my Thunderbird to the new version, via the "About Thunderbird" menu item. It gave me the Crash ID: bp-720aa7bf-f084-4991-9b1c-8d03e0220702

I tried starting Thunderbird in safe mode, first checking the "Disable all add-ons" (still crashes), second checking "Disable all add-ons" and "Reset toolbars and controls" (still crashes).

The Home/Thunderbird/Thunderbird Crashes directed me to come to the Support forum and ask for help there. Any suggestions will be welcome. Thank you.

102.0.2 (32-bit) When I start Thunder Mail for some reason it will not retrieve my mail, before when I started the mail program it retrieved my mail and put it into my inbox folder. Now it seem to hang and a little round ball keeps going back an forth. If I go to another folder and the go back to the inbox then it downloads the emails and puts them in the inbox folder. It just started this and I have never had this problem before. Any help appreciated. Steve

Hi, I am angry with myself because I installed this crap in version 102. Thunderbird still trying to connec to my accounts and hangs, I cannot do anything because mouse is stuck I have to force close Thunderbind in previous version I had no any problems. Does anyone is testing this software before release? Is any way to downgrade?

The TB 102 update has broken my message filters (says destination folders don't exist and throws everything to my inbox). Also, TB 102 keeps downloading old messages from my pop account that is has already downloaded creating multiple instances of the same email. I am unable to revert to the last release because TB 102 has modified my profile and I would lose all email and settings.

PLEASE fix this version ASAP!

Hi,

Due to AddOns-issues I always remained on 60.9.1 but wanted now to give 102.13.1 a try.

Everything seems to work (with all addons disabled) except the Program Exit.

With a copy of the same Profile (profile which contains many connections to imap and pop servers), terminating 60.9.1 was very fast, a matter of 1-2 seconds but terminating 102.13.1 takes 1-2 minutes.

When I look at System Explorer, after clicking Exit, not much seems to happen during those 1-2 minutes (till all processes are suddenly terminated). I also noticed that Thunderbird 60.9.1 did have 1 active process, Thunderbird 102.13.1 does have 4.

What is going on ? Or is this "normal" behaviour with those more recent releases ? Very annoying, so I'm switching back to 60.9.1 till I can solve this

Thank you

I have been getting messages to up date Thunderbird. The first 3 were last week, and appeared to be in Chinese. Today I started to keep the update messages in English. So I went the the thunderbird update release channel and downloaded the latest release. But, I am still getting notifications to update thunderbird. I rechecked the release channel and am using the current version.

So anybody know what is going on?