All Products Support Forum

I have TB 91. set to a pop server using SSL/TLS but got a message from gmx saying I will not be able to receive emails on TB AS IT USES OUTDATED SECURITY ... After the protocols TLS1.0 and TLS1.1 have been deactivated, the transfer of emails between your affected device or program and our GMX servers will no longer work; i.e. no emails will be transmitted to or from your GMX email account using TLS 1.0 and TLS 1.1. Third-party email programs such as Outlook, Thunderbird or pre-installed apps in which you have set up your GMX email account.We recommend that you only use newer devices and programs that support the latest TLS 1.2 or 1.3 encryption protocols and transfer your emails securely. How do I change this in TB to continue to receive emails please? M Hunt

Hi,

I, like a gjillion other people, received a notice from Google/gmail saying I'm likely to lose access through Thunderbird unless ... blah blah.

I was running TB v59. If stuff works I don't make changes. It makes life simpler. I did a heap of online reading and research about this and found lots of advice. I did the following;

• allowed cookies
• removed passwords
• changed authentication to OAuth2 in both IMAP and SMTP

I got the pop-up gmail/Google window asking me to login. My password is accepted. I am asked to allow access to gmail through Thunderbird. I allow. TB hangs sending security information and then crashes.

I assumed that it must be because I was on an older version of TB. I updated to the latest v91 and checked that the OAuth2 settings are as they should be. All good.

I got the pop-up gmail/Google window asking me to login. My password is accepted. I am asked to allow access to gmail through Thunderbird. I allow. TB waits of a bit and pops up a failure notification. This happens every time. If I click on "Get Messages" or I click on any of my folders, I get the gmail login popup, and I am asked to allow TB, AGAIN, and then failure. I cannot get past this.

I have done enough searching again, but I cannot find anything that helps. Can anyone here help with some guidance please.

I have uploaded shots of the various windows.

Thanks.

MAY 7, 2022 Hi: I'm using the 'BEST in the WORLD Mail-Program - THUNDERBIRD' for MANY YEARS together with my Email address with Frontier.com for ABOUT 20 Years - since their beginning of their Fiber OPTICS Technology! I was pretty happy with the FLAWLESS(!) Frontier.com Internet Service UNTIL they unfortunately hired the disorganized YAHOO-Server Service: this UNFRIENDLY YAHOO is once-in-a while interfering when I'm trying to LOGIN to my DEFAULT(!) THUNDERBIRD ...does NOT ALLOW me to LOGIN to THUNDERBIRD AT ALL ...ABSOLUTELY RIDICULOUS!!! I've OBTAINED HELPED several times in the past from Frontier.com Support but this is my MAIN REQUEST FROM MOZILLA FOR HELP: CAN ANYONE HELP ME TO FINALLY END THIS RIDICULOUS YAHOO-INTERFERENCE in my LOGIN TO MY THUNDERBIRD, PLEASE - AN EFFECTIVE HELP TO PUT THE END TO THIS BEHAVIOR OF THE YAHOO WILL BE GREATLY APPRECIATED ...?!? In advance - MANY thanks ...dh

Hello, I am trying to log into my thunderbird account from my home computer and it gives me this error message that maybe my username or password are wrong but I am sure it is correct . Can ou please help me

Background: I realize that synchronizing a cellphone with Gmail accounts has great value for the vast majority of people, but it is a great annoyance for me. Gmail has loaded hundreds of email addresses into Contacts on my new cellphone. Since only a few of the entries have phone numbers recorded I would like to remove all the Gmail contacts from the cellphone and enter a very small number of contacts manually.

Question: Is there a setting in Thunderbird which severs a connection between Gmail contacts and Thunderbird contacts so I can delete them from the cellphone without fear of deleting them from Thunderbird. (I'll deal with Google Support to find out if I can sever a connection between Contacts on the cell phone and Gmail.)

Hi, I tried to download a script but Firefox warned me it had a virus / malware. So I immediately put it in trash, emptied trash, restarted my Macbook and used Bitdefender to scan my Mac. Fortunately it detected no viruses. So I think I'm good (Hopefully!)

But, every time I open Firefox now, a little window appears at the top showing my last download and telling me it had a virus or malware - I'm posting a screenshot of this. I removed it from my history, and cleared the preview panel, but it still pops up. To be clear, this only happens when I completely close Firefox and reopen it, not when I just open new windows or tabs.

How can I get it to stop popping up with this message? Also - one other oddity, each time I open Firefox, it says the time this script was downloaded matches the time I open Firefox (as opposed to when I actually downloaded the pdf - about an hour ago)

My Imac Mojave OS was off for 4 moths.When I turned it on I could not get or receive emaiil.I went through all the steps listed and checked my password and user name and still cannot get email to work.I can get email on the internet from my ISP.

I keep getting this Problem Loading Page message:

Secure Connection Failed

An error occurred during a connection to www.google.com. SSL peer reports incorrect Message Authentication Code.

Error code: SSL_ERROR_BAD_MAC_ALERT

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

    I've been through the Security settings and can't seem to find a fix. This seems to have started with the last update...

I have credit card autofill enabled, because I do a lot of business online and it is very convenient. Maddeningly, it has started doing something I can't find a way to fix. I put the mouse over the box asking for a credit card number, the saved numbers pop up, I select one, and then the pop-up box disappears without filling in the credit card number. There has got to be a fix for this, but I cannot find it. Pls. advise...

I use Firefox and have saved my User ID and Passwords for my ATT email (https://currently.att.yahoo.com/) and my ATT account (att.com). It was populating these fields before but now the User ID wont populate and I have to type the info in. The Password populates OK. What happened and what can I do to get it to work?

My browser updated and I seem to have lost all of my saved passwords. I signed in but none of them seem to be saved. Not sure how to get them back or where they went. Is there a way to recover or find them?

My account email address has changed, but I cannot find out how to change it to my new email address.

The Help article didn't make sense because it said: go to the Menu button, but I couldn't find a Menu button.

How can I stop Firefox from asking for the master password for bookmarks on start up? Often I don't need to use a password. It is very annoying and I think it is dangerous because then if I step away anyone has the use of my passwords. Firefox used to only ask when you needed to use a password to login to a site. I think this change is dangerous.

I have just re-installed the latest Thunderbird. Authentication Oauth2. I have given gmail my phone number to call for authentication. After the first test, gmail will not call my phone and will not log Thunderbird in. I cannot get in Thunderbird messages recently sent through the online browser into Thunderbird.

Good Day All, My RCN Webmail login website is not being fully resolved because the full login URL is changed. Since RCN is being merged with Astound I now must choose between them before getting the login page. I change it but it wont save it with the sub URL /support/email/rcn-webmail/ intact & unlike KevP's solution, @ https://support.mozilla.org/yo/questions/1360318 my page is not a frame & doesn't seem to be a redirection issue that I can tell either. Does any one know how I can troubleshoot this ? Thanks in Advance for any contributions.

The password manaer and autofill works just fine. but every damn time I try to log into anything I have to do the F-ing two factor authentication everytime. I'm so sick of it. It even does that even though I selected "trust this browser or device or whatever". I hate 2FA I dont care how secure it is its a pain in the ass!!!