All Products Support Forum

I have changed absolutely nothing on my computer and this has just happened out of the blue. The following message appears whenever I attempt to send an email:- Sending of the message failed. An error occurred while sending mail. The mail server responded: 626F290E04D8BA88 Message content rejected due to suspected spam. OB703. Please check the message and try again.

on my android phone I accidentaly clicked the app data clear option and all my collections, and webpage widgets on my phone home screen are now gone.

Is there a way to restore them?

thanks

On an IPAD, when I do the identical search on Firefox and Safari, on Safari, the results contain many stores with each store containing many small images. While the stores display for both, on Safari the images do display, but on Firefox, the results do not display the images. The blank spaces where the images would go are visible, but no images occupy those spaces. An example would be to search for 'scooters'. No such glitch happens using Firefox on macbook air

How can I fix this, if I can.

A website that I have used with Firefox no longer displays image files when clicking on links. The page changes, but image does not display. Here is an example of URL that doesn't work: https://archive.wvculture.org/vrr/va_view.aspx?Id=12629749&Type=Marriage Any suggestions? Thanks!

When on Newegg.com a New page on ALWAYS jumps to bottom--ANNOYING !! This action happens EVERY time !! It's because, at the bottom of EVERY page there is an entry to enter my email address for advertising -- and Firefox AUTOMATICALLY jumps down to the bottom of that page FORCING ATTENTION to make me enter my email address which I have done many times !!!

BUT, on the suggestion from Newegg, I tried Chrome (browser) and went to Newegg and clicked around many new pages and this problem (of the focus and page dropping down to the MORE .. Enter Email Address [near the bottom]) did NOT happen --- This problem only happens EVERY TIME on Firefox ver 99.0.1 64-bit !!!!!!!!!!!!!!!!!!!

Guys, Really, This is ANNOYING.  Believe me.

P.S. This problem happens on both my laptops, a $3,000 ASUS and a $2,800 Gigabyte when on a Newegg webpage.

found a bug with firefox 101.0b5 website https://www.express.co.uk/ it does not display the comments for an article. Works with Microsoft Edge

I subscribe to the Times.co.uk but past few days am unable to navigate on the website eg if I press 'show more on the web page' nothing happens. `It does work however if I access using my Safari browser, so clearly not a 'Times' issue

I tried to video visit yesterday and couldn't connect. I paid for 2 15 minute visits and got neither. Please I need your help with refund and support. It would give me a bad request 400. Thank you for your time

For IMAP servers, the default action of Thunderbird's shift-delete is to bypass Trash and mark the message as deleted on the server. Thunderbird then does not show messages that are marked as deleted. This is fine if you are only using Thunderbird because the emails don't appear in Trash and don't appear in the folder they were deleted from.

However, if you are using other mail clients eg Outlook Mobile, Samsung Email client, webmail, these mail clients do not seem to recognise the "marked as deleted" attribute (whatever that is) and they still show the email. So if I shift-delete a mail in Thunderbird these other clients still show the email plus I do not actually save any disk space.

In Thunderbird if I just delete an email (not shift-delete) then the mail is moved to Trash and is actually no longer in the original folder. It is not just marked as deleted from the original folder, it is actually gone. So these other mail clients, also can no longer see the mail.

How can I get Thunderbird to actually delete a mail when I use shift-delete instead of just marking it as deleted? I don't want to have to wait till I exit Thunderbird.

I have tried setting mail.imap.expunge_after_delete to true and mail.imap.expunge_option to 1 but these seem to have no effect

My server admin deleted then recreated the IMAP files on the server for one of my profiles. Naturally when I logged in the local profile interpreted this as empty In and Sent boxes. So now when I go to that profile it shows no In or Sent messages. However, on my hard drive it still appears the original Inbox is intact with 517mb of data.

Also, in the INBOX.sbd folder there is a "Sent-1" folder with 73.6mb of data. I'm assuming these are my sent messages

What steps do I need to go through to at least recover access to these messages? I would prefer to be able to restore them to the server, but barring that would at least like to be able to still access them locally from the same profile, or failing that at least a profile I would create for the older messages.

Thanks for your help!

Hello, this morning I started Thunderbird as usual, and it did not load my emails and check for new ones. It asks me to Set Up an Existing Email Account as if it were a new installation and none of my existing accounts are visible.

I can see what I presume are the most recent in box etc under the profile

C:\Users\Rildon\AppData\Roaming\Thunderbird\Profiles\enbbe6vv.default

but how to make Thunderbird see the account(s) I already have been using ?

I searched the help database but wasn't sure which words to search for.

Thanks for any help

Peter

I cannot send emails from Thunderbird. I am using MS Windows 10 and my ISP is comcast.net. My email provider uses MS’s Outlook servers. For years I had no trouble using Thunderbird. Even after my email provider switched to using Microsoft’s Outlook servers. But when I subscribed to Microsoft’s Office365 and accidentally opened its Outlook module/application I was no longer able to send out emails. I could of course receive and send emails when I logged into the web version of Outlook, but while I could still receive emails I could no longer send them via Thunderbird. When I installed the latest version of Thunderbird (78.14.0 (32-bit)) I was no longer able to even receive emails. However, when I set up a “new” account (and used the email provider given password, which works at the web version of Outlook) and switched from POP3 to IMAP I was able to receive emails again, but I am still unable to send emails. I have tried numerous settings for my Outgoing Server (SMTP). None have worked. So my questions are: 1. What are the appropriate SMTP settings? I’ve tried so many, so I’m not providing the current ones. I’d like to start with a clean slate! 2. Are there any settings elsewhere that I need to tweak? 3. Why can’t I see (and alter if necessary) my password in my settings? (I assume they are still the appropriate ones that I inserted when I set up my account again.) However, even when I manually insert them after an error message and a form asking for my password they do not work. I’ve tried it with my antivirus and firewall protections (Webroot & Windows) turned off. SC

I want to remove an add-on called MAESTRO which I downloaded and it has taken over my home page. When I search for it in add-ons it doesn't come up . In addition none of the results has the place to click on to bring up the remove window. I want to get back to Firefox as my home page Please help.

thank you Ken Lyonss

Will the latest update now being nagged about delete logins for web sites and apps Firefox has done with the last few updates? Second, why doesn't Firefox disclose WHY an update is needed first (so a user can make his or her own mind up)? These questions beg another important one: if Firefox believes all the constant updates are so important, first, why don't they get them all done at once and quit piecemealing them out? Dishing them out in smaller updates often could easily leave the impression that someone doesn't know what he's doing ... and I'd like not to believe that about Firefox.

Thank you.

My email account with Thunderbird was working fine until I rebooted. Now I'm getting the Account Setup page when trying to launch Thunderbird . As I am not a technical person , I need step-by-step instructions how to restore my email account . Your help is much appreciated .