All Products Support Forum

Office online will not load correctly. I've attached an example of how Excel loads. This is happening with Word as well. Cache was already cleared and the browser was reset as well.

I can't access my online account from Firefox. I get the following message:

Our online banking system is currently unavailable. Please try again later. We're sorry for the inconvenience.

I can't watch YouTube videos because it says I'm using ad blockers (I disabled the ad blockers in Firefox that I didn't know had been activated, but it still won't let me watch anything but my channel.)

I can access my online account from Safari with no problems or messages.

Thank you for your help.

Your code writers need to write code to handle Facebook. When scrolling through FB the feed constantly jumps ahead 5 or more posts... It's not a FB issue, its a Mozilla issue, in as much it doesn't occur with Google Chrome, or Microsoft Edge... I could use them for FB but then I won't have my Firefox addon's..... Maybe collaborate with their code writers and ask how they addressed this issue...

when I try to click drop down menus on rpg mo, like settings/game options or anything in the gear drop down menu it wont let me click. I can't play rpg mo is there a reason for this like is it not html they are using but it works on windows? I am using suse linux leap.

I am using the same exact email but I change some data. Every time I click on Reply I get another vertical line on the left. How do I get rid these lines so the email looks like a virgin?

Thank you.

I get a blank screen when I try to access my e-mail. Is there a reason you do not want me to access my e-mail? Don't tell me you will e-mail me the answer. I will not get it because you will not let me access my e-mail. This situation has been going on for a few weeks and it is getting irksome. When I call your support people hank up on me.

Mozilla Thunderbird/Thunderbird/Thunderbird Portable don't appear in the Control Panel to be uninstalled. There's an uninstall folder inside a Thunderbird64 folder, but it only contains a helper.exe file, which doesn't do anything. I use a different local mail server and don't need or want Thunderbird Portable. Can someone please help me uninstall it!

Hello,

I have reinstalled fresh firefox for like the 5th time now. It continues to not load web site pages completely. One other example, I log in to yahoo mail the page loads. I then click on the mail icon to go to the mail and NOTHING happens.

This is getting old. It only happens with firefox and not MS Edge.

Mozilla Thunderbird suddenly stopped loading e-mails from my ISP WOW! on my laptop on 10-25-2023. Any support or advice?

It began giving me the following error messages when trying to get or send messages: Sending of password for user sdcrumley did not succeed. Mail server pop3.knology.net responded: Auth-Status: Invalid login or password. Login to server pop3.knology.net with username sdcrumley failed.

However, I can still get messages and send messages on Wowway.com website/server. They have me in with same username/e-mail address and password. No problems there. Also checked the incoming and outgoing messages settings for correct addresses and they have not changed.

When I followed instructions, it sent the login file to the flash drive I designated but in an Excel format & I don't know how to print it in a readable (.doc format). Any help is greatly appreciated. bucretired@yahoo.com

I have used Firefox on many systems - MacOS, Linux, Winblows and mainly Android Cellphone.

"about:config" on a Cellphone has never worked, never worked consistently, or mainly been confused with Desktop Firefox :P

Hello?!? The future is mobile not stationary desktops  :P But I digress. Please dont misunderstand me - I love FF - but when I want "about:config" on A Cellphone - I WANT IT to actually work on a freaking cellphone  :P

Is the software config too much for International Mozilla to understand? Or has Mozilla had way to much input from everyone on the planet thus watering down an otherwise great browser?

Kind of rhetorical - I know it will never be fixed in favor of locking in a dieing desktop setup  :P

CYa/Bill

I have donated. but I keep being asked to donate almost everyday. when that happens my email settings change, its very frustrating. I am a senior, I donate what I can but I can't donate daily or weekly. I donated back in September and I will again in April. please stop this overly aggressive campaign. you were never like this before. Thankyou sincerely Susan H.

up until a few months ago, Thunderbird opened jpg/jpeg images inline, that is in the message window. Instead I get an empty white box where the image SHOULD have displayed. The only option now available appears to open the attached image with PHOTOS which takes longer as Thunderbird has to call photos to load the image. Also it takes longer to actually display the image. So what happened?

My current work-around to this issue is to drag/drop the attached image to my photo editor which loads rather quickly. Much faster than photos.

All downloads "fail" using Firefox. I have tried many things. Some on the internet says the fix is difficult. Other browsers have no issues with downloads. I go to them when I need to download something. I like Firefox, but if I can't resolve this issue, I may have to go to another browser. Help.

Hi, I have been a grateful and happy user of TB for over a decade.

Then TB updated to 115.

Currently at Version 115.4.1 OS Linux 4.18.0-477.27.1.el8_8.x86_64

I posted about it taking a long time to start up when using Unified folders, and this was fixed by me doing a clean install of 115 which took me a half day. However it still takes much longer to start up than previous versions to 115.

I still have the issues that I posted about: - Inbox displays incorrect number of messages - Issues with forwarded messages that also happen when using Unified folders. So I dont use Unified folders.

I now also have the issues (that I have not posted about): - Sometimes TB shows an empty message with a date of year 1969 - Sometimes when I compose a new message, which opens a new window, and then I switch out of that window back to the window that has Thunderbird in it, the new message window just disappears, along with the contents I have typed into it. Poof.

With TB pre-115, I always felt it was stable and reliable and had few issues over the years.

With 115 I now feel there are many issues, that I dont have time to dig into, or post about.

If I am using Firefox and I click "Email a link of this page" in TB, first the main TB application opens, and then a new separate window opens with a new message that contains the info of this page. In previous versions, the main TB application did not first open, just a TB new message window would open. This was much faster than what 115 does.

I have a number of email accounts in TB and I cannot use Unified folders, so I have to check the Inbox and other folders of each account separately.

I would install the Unified Folders Debugging 115.3 addon but I noticed it gives a warning before install that says it will have access to my whole computer, and my company's security policy will not allow installing based on this warning.

To be clear, I am not posting this to request help, nor to complain about this. I am posting this because I am a grateful long term user that appreciates what Mozilla provides, but think it is important for Mozilla to know the amount of issues that some users are experiencing with 115.

I use a Linux distro that lags having the latest version of TB, but I have checked the release notes of 115.4.2 and 115.4.3 and I dont see any of these issues being fixed, but I look forward to them hopefully being fixed in upcoming releases.

Hello. I am finding on different devices i have that firefox won't let me do things i could do before. Example. On my cellphone. I can't login to twitch.tv nor can i get into my yahoo mail account. It says i have an unsupported browser and i didn't have that problem before. The twitch problem is the same on my pc. I can't login. The login and my credentials are there but the button won't let me log in. Please help me. Thanks. Susan

In Google Forms, I expect a dropdown here to pick the date.

https://share.greenarrowemail.com/9ml919ZF

Any idea what is going on here?

Thanks,

Jeff

I've tried deleting all history, cache settings. Deleting and reinstalling Firefox. Backing up existing profiles and restarting. NOTHING except starting in Troubleshoot (Safe) mode makes a difference: