All Products Support Forum

MANY Years of experience in this Industry has taught me that the Most "UNSTABLE" types of Files, across Numerous Different Manufacturers and Products are Email Files. Trying to Migrate (Often IMPORTANT) emails from one system to another as the Computer Industry advances too fast for its own good, OFTEN results in the LOSS of Data, and Duplicating the Contents of emails in different File Types, before Migrating, Compacting, or whatever, takes FAR TOO LONG. So I've learnt to LEAVE The Files ALONE and Try to keep Duplicates, when time permits. I'm a New User of Thunderbird (because my previous Microsoft Product was "losing" files) and today, for the First Time I was ask to allow Thunderbird to COMPACT its files. I worry that this will make the Files HARDER / SLOWER to Access, MORE LIKELY to be LOST, and LESS EASY to Migrate at some time in the future. My Computer has TONS of Unused Space, so I have no Personal Need to Recover the 230MB Thunderbird is telling me it will Free Up.

What is your recomendation - based Primarly on the RELIABILITY and SECURITY of my Data.

On opening many websites I think they've created a new trick - dropping to the bottom of the page so you have to scoll through all pages to get to the top - is there a way of preventing this?

I would like to enable picture-in-picture without constantly having a popup for it anytime my cursor goes onto the video screen. You could just put a button somewhere out of the way. It's so annoying I have to just disable it, and that's not right. Nobody needs popups of any kind for anything ever. It's the same as an ad.

Hi. Today, I noticed an unknown gmail address is superimposed on every Firefox screen & site I visit. It is locked in position as I scroll.

I've refreshed Firefox, opened it in Safe Mode. Quit & restarted Firefox & still the strangers' gmail address remains in place, even when opening a Private Window.

Is "8brentk@gmail.com" known to anyone? Have I been hacked? What can & should I do to get rid of this weird thing? Thanks.

Hi there,

I am unable to access Zendesk via Firefox, but can in Incognito Mode. I have cleared the cache, but this has not fixed the issue. Please see attachements. How do I fix this issue?

Thanks in advance

Salim

The root problem is that when I try to open a movie in a web browser, I get the message "Oops. Your web browser is no longer supported. " see attached.

1370719 had a response that made no sense to me.

Is there anyway to fix this issue?

David

Hi. I've been having this problem with my iMac for sometime, but now it's affecting my Macbook Pro, as well. Both machines are 2015, running OS 10.15.7.

They have problems loading webfonts (I get the annoying question marks). I tried creating a new test user, and the issue persisted. Any ideas on what I should do?

Thanks!

After updating to V 100.0.1 I have discovered that I am unable to post to 2 different message boards that I had no issues with before. Is there some parameter that has changed that is prohibiting me from uploading text and/or images? I am having no problem if I use Microsoft Edge but I much prefer working with Firefox.

I am sick of the unannounced updates that occur without prompting me. Edge doesn't do this and I'm fed up with Mozilla unannounced updates. Going to uninstall Firefox because of unannounced updates.

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Hi Firefox, thanks for a great browser.

Could you please help unlocking the account for [REDACTED BY MODERATOR]

I was busy logging in to Firefox (today's update) using my account and wished to store my login info, but the link upon login was a long useless address specific to the post-login screen and related to adding more devices. I opened a new tab but this was, apparently, a sticky login and the new tab was logged in as well. I logged out of that tab with the obvious (hindsight) effect of interrupting the previous tab/s.

Long story short, the immediate effect was the message in the subject line of this mail. Firefox locked my account and I need it unlocked.

Thanks for your trouble. Kind regards Jacques

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

I had my email connected a week ago until I reached out to support about a certificate error. I don't get many important emails, so I didn't notice till today that I was not connected to the server. When I clicked on any folder, "The IMAP server imap.mail.com does not seem to support encrypted passwords. if you just set up this account, please try changing to 'Normal Password' as the 'Authentication method' in the 'Account Set..."

So I did this.

Following the message I saw said something like, "these folders do not exist on the server." And instantly, all of my 50+ folders were gone. Is there some way to recover these? I have not, as of yet, closed Thunderbird.

If I have to load from backup, I will be ok to do so, but I would love it if I could avoid that somehow. Also, how do I prevent this from happening again once I do a load from backup?

Hi I've changed ISP from virgin to NOW broadband all was ok but now I am receiving emails but can not send any I've checked rechecked and checked again the settings with GMX settings and everything is as it should but it won't allow any emails to be sent.

Any suggestions please?