All Products Support Forum

A long time ago my Gmail account was set up to route through my Plusnet email account so that all emails arrived together on Thunderbird. I have now set up for the Gmail emails to arrive directly in Thunderbird which means that any Gmail email is received twice. How do I disconnect the Gmails being routed through the Plusmail account without stopping the Plusnet emails arriving directly from them.

I tried to move my emails from the Webmail 7.0 app, but all that came were my inbox emails. How do I get my "sent" emails—and emails in other folders—to Thunderbird?

My account was set up maybe 10 years ago, which I presume was before authenticators and password managers were used in the app. With a recent PC switch I have forgotten the password. I've looked everywhere for an easier way to contact you through e-mail, chat or through calls but posting a thread and hoping you see my post looks to be the only way to reach your support. I can of course describe my inbox, saved messages, etc. I know my father went through the same process and actually went about calling you to get his thunderbird account fixed but this was a few years ago, so if anyone knows of a better way of contacting them other than this post I would appreciate the help.

I try to paste an image into a new email. The new image is 50% bigger than the original. This is a new problem which showed up two weeks ago. I can paste that same image in Word, text file, etc., and the size is correct. Using TB 115.0.1 (64 Bit)

Thanks, Jerry

I very frequently move mail from inbox to a storage folder using: Right-Click, Move to "previous folder name" Again

I do this so frequently that I want to do it with a keystroke if at all possible. I installed "TBKEYS-LITE" but I can't find any docs to help me figure out how to write this mouse cmd into a keystroke.

TIA

I've just upgraded Thunderbird to 115.0.1 from (I think) 102. Now it fails to connect to any mail servers, either IMAP or SMTP: when trying to access mail or send it, Thunderbird just hangs and does nothing. I use Office 365. I tried deleting one of the accounts and recreating it, but it hangs at the point at which it says it's checking password. Does anyone know how I can get Thunderbird working?

Hi,

I've installed Thunderbird 115.0 over my old version (Thunderbird 102.x) and all works fine except the ability to save an attachment. I tried clicking on "Save", choosing "Save As..." from the menu and right-clicking on the attachment but I don't get a dialog to choose the location.

I'm assuming this is a bug but if there's some setting I need to change, I'm happy to do it.

Thanks for any help!

While away from my computer for a few days, Thunderbird stopped retrieving new emails. I noticed this when I returned. I'm using imap to download from the server. Logging in to the server via browser shows that there indeed new emails. Quitting Thunderbird and restarting results in showing old emails and a spinner (slider?) on the Inbox tab that never stops. I have not changed configuration recently (I was away when this started). I followed a suggestion to delete cert9.db, key4.db, and logins.json. Doing this and restarting changed nothing. My understanding is that this should have deleted my server password information, but I was not prompted for a password on restart. I have uploaded a snapshot of the "Troubleshooting information" tab to pastebin:

https://pastebin.com/fsB64yiu

Hello,

I have a task where I need to send similar important mails to 50+ comapnies. The mail will ask for important information from these companies. Therefore It cannot look like a mass mail. These companies all have been in contact with us before and we are in process of buying something from them. This is not an attemt to spam or scam anyone.

How can I manage sendeing 50 or more similar mails to an excel list of mail adresses? (maybe even with a text adressing a certain person) How can i prevent ending up in the spam folder? I also do not want to send it as BC to everyone.

Is there a built in feature like this? Or is there a way to add emails from an excel sheet to the adress book and then send to everyone in the adress book?

Regards

Hi Forum Folke,

I have three different email accounts that I use in Tbird. I had assumed that each account had a separate Address Book, but now that I'm migrating from one ISP to another (fiberoptic!), in preparing for the changeover, I realize that I seem to have only ONE address book that spans all three email accounts.

First: is this correct? Only one Address Book for any number of email accounts? And my main question: is there any way I can filter the Address Book by email account? I'm losing one account that came with my old ISP; those are the emails I want to create an email list for so I can do one mass-mailing to everyone using that email address to let them know what the new address is, and that this account will be disappearing.

I suppose I could just email everyone and put wording in there that 'IF you use such and such an account, it's going away and you need to use this address instead... but I have a number of vendor/business accounts, and they aren't going to care about that - - it's on ME to go to the account and change my email address. I'm frankly not sure which ones use the going-away account, and which don't; I was counting on Tbird to show me which was which... but it doesn't. Not as it stands at the moment, anyway.

Any ideas are very much appreciated; I'd rather avoid a mess because of this transfer!

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I can't send emails from my PC. "Paul" suggested that I find which is my e-mail service provider. My service provider is Telia. I hope this helps as I have been unable to send emails for a week.

Hi, sorry to ask, but my E drive (where I keep data, etc) died. I do have backup and have the whole Thunderbird\Profiles folder. I watched the YT video, but I don't get it. It should just be easy to point the whole folder to it. All my stuff on C is fine, so it does come up with the email accts and the address book. I did try to do an Import, but got errors. Please Help! I am an OLD IT guy, so I am not stupid. It should be easier than this! I will attach 2 pics. Maybe someone will take pity on me...LOL.

FYI, I use an Over 10 year old W7Prof Installation, migrated thru about 3 pc's, on an i-5 (yes, I am lazy And Love W7) and my 1TB hard drive is over 12 years old (yes, I know...don't ask), And It DIED. So you can imagine what I been going thru since last Sat!!! WHAT A MESS AND BRAIN STRAIN!

Also, I HATE Gmail Web Mail!!!

Oh, and I have donated before. I had Windows Live Mail forever, but when Googley put the OAUTH PW mod in, I had to switch. I do like T-Bird. Sorry to write so much...Thanks again...

THANKS, Sam in FL

I often get emails from people that don't know how to compress/resize images. This leads to 10+MB emails. Is there a way to shrink the images after the emails come in? I know I can delete the image if it's attached, but that's not a great solution.

I have Thunderbird 68.12.1 on two PCs and when I open Thundberbird on each, it repeatedly asks me for passwords for all 6 of my IMAP email accounts, even though the passwords are correct. None of the email accounts will log in, so I cant send or receive emails on either of my PC's. It just started doing this this morning, and is happening on both PCs. I have been using the same version Thunderbird to access these accounts for many years without a problem before today.

The error message I am getting is: "Login to server imap.dotster.com with username xxxx@xxxx.com failed" with 3 options "Retry" "Enter New Password" or "Cancel"

I can access the same IMAP email accounts using the same passwords using Aquamail on my Galaxy Phone without a problem. So I know the issue is with Thunderbird logging into the email server, and not the passwords or email server.

Help would be greatly appreciated as I use my PCs to send receive emails more than my phone.

I installed Thunderbird 115.0.1 on Windows 11. I configured it for two accounts. One was a custom domain managed by Google, the second an Outlook account with my Office365 subscription.

Both receive mail fine. Neither would send mail. Investigating further I found that Thunderbird never got a firewall exception. I added the exception and now the Google account sends and receives fine. Outlook will still not send.

I've removed and re-added the Outlook account a couple of times now. No joy. I have found a lot of conflicting information on SMTP server settings but currently have the queried (auto configured) smtp.office365.com server on port 587 with my account credentials for login, connection security of 'STARTTLS' and authentication method of 'normal password'.

I've tried a couple of other email clients and they work out of the box. Any help would be appreciated.

-T

I was using Thunderbird and it suddenly decided to not connect to the imap server. Connection timed out. This happened while I was using Thunderbird. Server name : imap.name.net.au Port 143 User name: current email address Connection Security: STARTTLS Authentication method: Normal password. I have tried reducing the number of connection, changing port number. I then started my backup computer which has not been used for a couple of months and same thing happened, imap connection timed out. My backup computer is a clone of my present computer. I have reset the router. I have ifconfig/flushdns I cannot get emails on my normal email address. If you email me use pps.nbbr@gmail.com.

I've changed my ISP's mail server password, and it's correct in Saved Logins, but I can't send mail because I need to change the SMTP password. My SMTP account is listed correctly, but it doesn't appear in the Saved Logins list. So I can't update its password. How can I get my SMTP account added to the Saved Logins list?

Thanks in advance for your work on this.

What is the minimum version of Ubuntu to install Thunderbird 115 supernova? I'm on 20.04 on ZorinOS.

And by the way, when are you planning to make it available on APT?

Thanks, Tal Sabadia