All Products Support Forum

I'm using freshly-downloaded Firefox version 102.2 on a brand new laptop (Windows 11 Pro version 21H2), and every single extension is showing a "Installation aborted because the add-on appears to be corrupt" message when I try to install. I have tried checking for updates, quitting and reopening firefox, restarting my computer, refreshing firefox, uninstalling and reinstalling firefox, as well as any and all combinations of those. I've scoured these message boards and nothing is working for me. Please help!

I don't have any apps to give to you. I also don't have a cell phone. I'm a 74 year old lady who is retired and I don't want a cell phone. I can give you my home (landline) phone number. I also don't have another email address except for the one I have already given you..."[email edited from public] @yahoo.com". What can I do to get registered with you folks?

I have spent the last two days trying to re-establish receiving/sending emails on my Apple MacBook Pro using Thunderbird without success. This problem developed suddenly about 3 or 4 days ago and only affects the MacBook, not any other device (I have an iMac and two iPads). I have gone through the instructions in Thunderbird's support pages and those in Mozilla with no success.

How do I fix this please? Would the easiest way be to simply delete the account xxxxxxx.gmail.com from Thunderbird on my MacBook and re-instate it by adding it back in?

All the setting for IMAP and SMTP are correct and the username/password is identical on all my devices.

My mom's version of Thunderbird is crashing a lot on exit. She's running the latest version of Linux Mint as OS. What is going on with this crash and how can we prevent it?

AdapterDeviceID: 0x0106 AdapterDriverVendor: mesa/crocus AdapterDriverVersion: 22.0.5.0 AdapterVendorID: 0x8086 Add-ons: google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.2,langpack-en-GB%40thunderbird.mozilla.org:91.0buildid20220628000715,langpack-en-CA%40thunderbird.mozilla.org:91.0buildid20220628000715 AvailablePageFile: 56758272 AvailablePhysicalMemory: 121081856 AvailableSwapMemory: 4186173440 AvailableVirtualMemory: 1174671360 BuildID: 20220628000715 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1661903862 DOMIPCEnabled: 1 DesktopEnvironment: mate FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1659837862 IsWayland: 0 MozCrashReason: MOZ_CRASH(Shutdown hanging after all known phases and workers finished.) Notes: Linux Mint 21FP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP- libGL.so.1? libGL.so.1+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 17313 ShutdownProgress: xpcom-shutdown StartupCrash: 0 StartupTime: 1661900719 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20220628000715","version":"91.11.0","vendor":null,"displayVersion":"91.11.0","platformVersion":"91.11.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3820,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"5.15.0-46-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"Mesa Intel(R) HD Graphics 2000 (SNB GT1)","vendorID":"0x8086","deviceID":"0x0106","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/crocus","driverVersion":"22.0.5.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocklisted:FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"broken"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} TelemetrySessionId: 005b2f8d-19e8-4128-baf4-545bddbf06e6 ThreadIdNameMapping: 4740:"IPC I/O Parent",4748:"JS Watchdog",4750:"TaskController Thread #1",4749:"TaskController Thread #0",4762:"GLXVsyncThread",4766:"WRWorker#0",4768:"WRWorkerLP#0",4767:"WRWorker#1",4769:"WRWorkerLP#1",4814:"Breakpad Server",8745:"IMAP",8747:"Shutdown Hang Terminator", Throttleable: 1 TotalPageFile: 8192700416 TotalPhysicalMemory: 4005740544 URL: about:blank UptimeTS: 3143.70473289 Version: 91.11.0 useragent_locale: en-US

I'm migrating to a new computer and from Windows 10 to W11. I have successfully exported/imported the contacts using the export tool, but cannot figure out how to ex/im the calendar. I am using a SanDisk drive to move the files. Both systems have TBird 102.1.2 (64-bit).

Please give step-by-step instructions to do the calendar (only) ex/im. I do not use the Mail feature.