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  • Archived

Unable to use the Esc character to exit full screen

Firefox: 101.0.1 (64-bit) MacOS Monterey M1Pro MacBook Pro 14" When I am watching a video from inside firefox, I am unable to exit full screen mode by using the esc key.… (read more)

Firefox: 101.0.1 (64-bit) MacOS Monterey M1Pro MacBook Pro 14"

When I am watching a video from inside firefox, I am unable to exit full screen mode by using the esc key. It was working before and after updating firefox it suddenly stopped.

Please assist

Asked by jmvnkuru 1 year ago

Last reply by cor-el 1 year ago

  • Archived

The page isn’t redirecting properly An error occurred during a connection to ...

I now continuously get the error message: 'The page isn’t redirecting properly An error occurred during a connection to amac.us. This problem can sometimes be cause… (read more)

I now continuously get the error message: 'The page isn’t redirecting properly

An error occurred during a connection to amac.us.

   This problem can sometimes be caused by disabling or refusing to accept cookies'

when trying to log in to amac.us or clicking on email embedded links from them. They are a long-trusted site which I sometimes access several times a day and now will not work. Cookies are enabled for them. I even disabled my virus protection and it still gives the error.

Help appreciated.

Asked by Brett Cornell 1 year ago

Last reply by Chris Ilias 1 year ago

  • Archived

Firefox Send Tab/Link to Device not working

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on Ma… (read more)

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on MacOS and iOS. I have a Windows 10 PC which can't receive or send tabs/links as well but I'll limit it to the Apple devices for the moment.

Sync and notifications are enabled on Laptop, iPhone, and iPad. I've de-synced and re-synced each device separately and together. I've attempted to send between each device separately and all together.

Neither iOS device can receive tabs/links from one another, nor send to each other. Laptop can receive tabs/links from both iPhone and iPad, but not send to either.

Each time I re-sync an iOS device I get a notification on the Laptop saying that "this computer is now connected with Firefox iOS". But still nothing works.

Asked by generalistpro 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Mac Firefox stops being able to access camera

Seems I have same issue as here: https://support.mozilla.org/en-US/questions/1328258 At some point (most of the time it seems after my laptop comes back from a sleep - l… (read more)

Seems I have same issue as here: https://support.mozilla.org/en-US/questions/1328258

At some point (most of the time it seems after my laptop comes back from a sleep - like when moving back home from the office or when moving with the laptop from my desk into a meeting room), I try to get on a call on google meet and I get "no camera found". Fun stuff at the same time I can access the camera with Chrome with no issue.

Seems a Firefox restart cleans up stuff and makes the camera accessible again, but I even believe I saw this working after I reconnected back from battery to ac.

Asked by lmollea 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Increase font size of bookmarks toolbar and search bar

Hi! There are multiple recent threads on this issue, and not one of them has a solution, so I'm asking again. I want to increase the font size of the top header text, spe… (read more)

Hi! There are multiple recent threads on this issue, and not one of them has a solution, so I'm asking again. I want to increase the font size of the top header text, specifically the bookmarks toolbar, search bar, and tab titles. The text is too small for me to read. It would also be useful if I could increase the font size for the applications menu (the hamburger drop down menu in the far right of the header).

I do not want to increase the size of anything else, so changing layout.css.devPixelsPerPx is not the solution. I have changed my global zoom settings, and set them specifically to "Zoom text only", but this setting does not effect the bookmarks toolbar or the search bar. Changing the default font size also does not increase the size of this text.

Just to clarify again, these threads are not solutions to my question: https://support.mozilla.org/en-US/questions/1214027 https://support.mozilla.org/en-US/questions/1293358

Asked by e.bacas 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Believe I'm receiving a BOGUS SECURITY ALERT

Entire screen taken over by what I think is a Bogus security alert. Claims to be Apple Platform Security - *** ACCESS TO THIS PC HAS BEEN BLOCKED*** ... it has been infe… (read more)

Entire screen taken over by what I think is a Bogus security alert. Claims to be Apple Platform Security - *** ACCESS TO THIS PC HAS BEEN BLOCKED*** ... it has been infected with a Trojan Spyware This is followed by phone numbers to "contact Mac Support - 1-833-798-2936— (plus another number)" I have contacted Apple and APPLE SAYS: they would never send such a notice. IMPORTANT: This only occurs on FIREFOX. It won't go away when I shut down or even if I erase and reload Firefox app. NOTE: It does NOT happen with Safari.

Asked by halej2 1 year ago

Last reply by Paul 1 year ago

  • Archived

How to continue browsing with download prompt open

After clicking on a download link but before selecting save location and actually starting the download, I want to be able to continue browsing in another windows. Right … (read more)

After clicking on a download link but before selecting save location and actually starting the download, I want to be able to continue browsing in another windows. Right now the prompt enter the file name blocks firefox application entirely on Mac. Is this possible?

Asked by reladric 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox won't play videos on MacOS 12.4 with unsupported Macbook Pro (2012)

Hi, I have a very special problem. I have a Macbook Pro (2012) with MacOS 12.4. The old MacBook Pro is not supported by Apple. Since the update a few days ago, Firefox … (read more)

Hi,

I have a very special problem. I have a Macbook Pro (2012) with MacOS 12.4. The old MacBook Pro is not supported by Apple.

Since the update a few days ago, Firefox won't play all videos (for example vimeo.com, youtube.com (not always)). Some videos will be played.

I tried it with deleted cache and website data, with no luck. I tried it with disabled hardware acceleration also with no luck. It also won't work with a new und empty profile (without any extensions).

The sides are loading the video but the playback won't start. Sometimes I get a spinning loading wheel. I suspect the advertising before the videos. Or it is a problem with graphic-libraries from macos, that do not work propper with my MacBook Pro.

With other browser (Chrome, Safari etc.) all videos will be played.

I now, it was my decision to switch to an unsupported OS on my old computer, but everything works (except for Firefox) and I get two more years security updates. I don't want to switch to another browser. :-(

Best regards Kay

Asked by Kay 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

How to play 2 youtube videos at once?

I can have a youtube video on two tabs, but I cant play both of them. I want to do this because I want to play "1 hour of silence occasionally broken up by AUUGHHH" to ju… (read more)

I can have a youtube video on two tabs, but I cant play both of them. I want to do this because I want to play "1 hour of silence occasionally broken up by AUUGHHH" to jumpscare myself randomly while watching another youtube video because I am a masochist. Whenever I play a video on one tab and go to the other and play that one, the other one pauses. Please help me satisfy my masochistic desires. Thanks in advance :)

Asked by Ball 1 year ago

Last reply by Chris Ilias 1 year ago

  • Archived

Can't add or manage bookmarks

I wanted to add a bookmark and found that the commands for Manage Bookmarks, Bookmark Current Tab, and Bookmark All Tabs were all grayed out. I searched help topics and t… (read more)

I wanted to add a bookmark and found that the commands for Manage Bookmarks, Bookmark Current Tab, and Bookmark All Tabs were all grayed out. I searched help topics and tried everything I could find:

• I deleted the old xulstore.json file. • I used the Firefox refresh feature. • I found Places Database and tried Verify Integrity. It reported that both databases are sane (I'm attaching a screenshot of the results). • I restarted the computer. • I quit Firefox and got info on the places.sqlite file. It is not locked.

Nothing so far has worked. Any ideas?

Thanks in advance for any help!

Asked by mfrosey 1 year ago

Last reply by cor-el 1 year ago

  • Archived

rolling over link pops up URL in status bar but no "in new tab" indication

MacOS FF dev edition 102 When I roll my mouse over a link, in pops up the URL in the bottom left (i.e. status bar as safari calls it) but there's no indication of if the … (read more)

MacOS FF dev edition 102 When I roll my mouse over a link, in pops up the URL in the bottom left (i.e. status bar as safari calls it) but there's no indication of if the link will show in the current tab or a new tab. in safari, the end of the URL states "in new tab" if that's the case.

Asked by Steven 1 year ago

Last reply by Chris Ilias 1 year ago

  • Archived

Firefox Autofilling Form

Whenever I go to fill out a specific form on a specific website for my job, when I load the page, the form is already filled out with a previous (and the same) form I had… (read more)

Whenever I go to fill out a specific form on a specific website for my job, when I load the page, the form is already filled out with a previous (and the same) form I had done last week. I have tried logging out of my Firefox account but that did not solve it. I have messed with every possible browser history, auto-fill, and saved addresses option possible. It is literally just this one form. I have no idea why it keeps pulling up one person's information and no one else. It's getting really annoying to have to go through and delete the information so I can put in new information. Using the forced reload command does not work wither. If anyone has any ideas as to how I can fix this, I would really appreciate it.

(My work computer runs Windows 10 if that is important to know).

Asked by Lidija Nyman 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

One website will not come up on any browser.

One website will not come up on either Firefox or Safari - etsy.com. Did I get locked out? The website is completely empty - no words, no picture, no link. … (read more)

One website will not come up on either Firefox or Safari - etsy.com. Did I get locked out? The website is completely empty - no words, no picture, no link.

Asked by Pattie Firestone 1 year ago

Last reply by cor-el 1 year ago