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After using containers I lost the ability to log into Citibank

When I run Firefox in troubleshooting mode I can log into citibank. When I return to normal I cannot. I've turned one extension after another off. None of them seem to be… (read more)

When I run Firefox in troubleshooting mode I can log into citibank. When I return to normal I cannot. I've turned one extension after another off. None of them seem to be causing the problem.

This all started when I created a container for Banking. it has been a problem ever since.

Asked by James Elbert Bearden 4 months ago

Answered by James Elbert Bearden 4 months ago

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cannot disable google document viewer

I cannot disable google document viewer in Google Drive. Every time I go to open a recently downloaded PDFs in Google Drive, it invokes Document Viewer unless I specifica… (read more)

I cannot disable google document viewer in Google Drive. Every time I go to open a recently downloaded PDFs in Google Drive, it invokes Document Viewer unless I specifically right click and tell it to open with Acrobat. I have disabled everything thing I know in both Chrome and Firefox, cleared the caches, rebooted, and the default behavior persists. Worse, the Document Viewer REQUIRES a complicated, infuriating sign in process that has only worked ONCE in dozens of sign in attempts. Please help with this.

Asked by Jay 10 months ago

Answered by Jay 10 months ago

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login issues

Because of my work I have to use a specific car rental company but recently I am unable to log in to my account on their website via Firefox. Safari, which I prefer not t… (read more)

Because of my work I have to use a specific car rental company but recently I am unable to log in to my account on their website via Firefox. Safari, which I prefer not to use, is no problem but if I try to log in using Firefox it gets stalled on the spinning wheel. I have an ad blocked but I had already turned it off for accessing that particular site, I think I just got a browser update, it just doesn't want to log in. Anyone have any ideas? I'm on a Macbook, OS 12.4. Firefox says it's up to date, version 102.0.1

Asked by robertshill 8 months ago

Answered by Terry 8 months ago

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How do delete search bar (which I did not install) on the bottom of the page?

Dear Mozilla team, how can I delete the search bar on the bottom of the page? I want to put information on top of the site, but my query lands in the bottom and I have to… (read more)

Dear Mozilla team, how can I delete the search bar on the bottom of the page? I want to put information on top of the site, but my query lands in the bottom and I have to put all back again in order to do the search. The search bar appears on the bottom left side of any website. It is very annoying and I don't need it. Even if I want to search for something, it does not give any further information. thanks for your help!

Asked by cuerpok 2 days ago

Answered by jscher2000 - Support Volunteer 2 days ago

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Foxfire seach window on Homepage not wkg due to Apple update.

I've just updated my iMac which uses mac OS Monterrey12.5. As a direct result I can no longer use the Mozilla search window on the Foxfire Homepage. It's still there but… (read more)

I've just updated my iMac which uses mac OS Monterrey12.5. As a direct result I can no longer use the Mozilla search window on the Foxfire Homepage. It's still there but it won't allow you to enter information into the box. Is there either a way to restore the functionality of the search window or at least disable it in settings so I don't have to see the window and be reminded that it no longer works? Thank you in advance for whatever assistance or answers you can provide.

Asked by fineyounggenius 8 months ago

Answered by jscher2000 - Support Volunteer 8 months ago

  • Solved

Dowload GeoGebra files

I have some GeoGebra files with extension .ggb on a website. FireFox will download those files, while other browsers (Safari, Google Chrome) do. How can I make Firefox do… (read more)

I have some GeoGebra files with extension .ggb on a website. FireFox will download those files, while other browsers (Safari, Google Chrome) do. How can I make Firefox download these files?

Asked by ncm.bakker 4 months ago

Answered by ncm.bakker 4 months ago

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Multiple Firefox Systems

I'm not entirely sure what's happened, but I can describe it. My Macbook Air crashed for reasons unknown, and upon rebooting it, I attempted to open Firefox, but was met … (read more)

I'm not entirely sure what's happened, but I can describe it. My Macbook Air crashed for reasons unknown, and upon rebooting it, I attempted to open Firefox, but was met with the message "A copy of firefox is already open". I found some old guide on using Terminal to discover two different profiles for Firefox. After restarting my computer, I accessed my Firefox tabs from before, but now when I open links from my email account, they default to opening up a new Firefox window, one where it seems my bookmarks don't exist. How do I remove the second profile without losing my bookmarks?

Asked by alxpaz8 1 year ago

Answered by cor-el 1 year ago

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Can't log in to my bank account

I can load their main page but I cannot log in. I get the error I have attached. Finally, I had to log in from Safari after a lot of hassle and help from a customer servi… (read more)

I can load their main page but I cannot log in. I get the error I have attached. Finally, I had to log in from Safari after a lot of hassle and help from a customer service rep. What happened? I have been logging in here for years from Firefox. I am not having this issue with any other site.

Asked by lemoi50 3 months ago

Answered by jonzn4SUSE 3 months ago

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Google ads don't display well

Hi, my google ads don't display correctly in google searches - can anyone help please? Mac M1 / Latest Firefox Formatting is fine for the first second after the search, … (read more)

Hi, my google ads don't display correctly in google searches - can anyone help please? Mac M1 / Latest Firefox

Formatting is fine for the first second after the search, then chanegs and text displays over the images in the ades and is unreadble, unless I hover my moude over the ad.

With thanks

Asked by jonnydonovan 3 months ago

Answered by jonzn4SUSE 3 months ago

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Youtube Music pauses when not in focus

When playing music on music.youtube.com, if I navigate away from the tab, by either moving to a different tab or opening a different application the music pauses. This ha… (read more)

When playing music on music.youtube.com, if I navigate away from the tab, by either moving to a different tab or opening a different application the music pauses. This happens consistently with two different Firefox profiles.

I admittedly have a quite a few plugins installed, so I tested this in a private window and this issue does not occur.

I attempted disabling the obvious plugins UBlock, 'I don't care about cookies', and Tampermonkey without any success. I also tried using a different user-agent without any success.

edit: removed erroneous error information

Asked by Hunter 11 months ago

Answered by Dropa 11 months ago

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  • Archived

Firefox closes pin tabs on quit

When I pin a tab, then quit Firefox, the pin is lost forever. Most other tickets I've seen are about restoring them, but I'm looking for some setting to change so that I… (read more)

When I pin a tab, then quit Firefox, the pin is lost forever.

Most other tickets I've seen are about restoring them, but I'm looking for some setting to change so that I can pin tabs.

My history is set to: Remember My setting to delete all cookies and site data on close is unchecked

Any ideas?


Thanks a million!

Asked by Josh 9 months ago

Answered by cor-el 9 months ago

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  • Archived

.Jpeg images don't zoom smaller in Firefox (they do in Safari)

Hi All, I' m having the issue that .jpeg images don't zoom smaller in Firefox (they do in Safari). I'm performing cmd-+/- on a Mac keyboard. Any ideas? Thank you, Russ… (read more)

Hi All,

I' m having the issue that .jpeg images don't zoom smaller in Firefox (they do in Safari). I'm performing cmd-+/- on a Mac keyboard.

Any ideas?

Thank you, Russ M.

Asked by contactruss 6 months ago

Answered by cor-el 6 months ago

  • Solved

Can't clear cache

Hi there! I can't clear my cache. I go to Preferences > Privacy & Security > Clear Data... but my recent URLs always still show up under History (see image). Pl… (read more)

Hi there! I can't clear my cache. I go to Preferences > Privacy & Security > Clear Data... but my recent URLs always still show up under History (see image). Please advise! Thanks

Asked by jeverard.design 4 months ago

Answered by Dropa 4 months ago

  • Solved

Too many tags upon bookmarking doesn't store tags with long tag

When I bookmark something, I often apply tags. I have noticed that when I use a very long tag, combined with many tags, it prevents tags being used. For example, the wo… (read more)

When I bookmark something, I often apply tags. I have noticed that when I use a very long tag, combined with many tags, it prevents tags being used. For example, the word "internationalization" prevents tags being stored.

A bookmark that is tagged like this: one two three four five six seven eight nine ten eleven twelve thirteen fourteen internationalization will not have its tags saved.

However, this is stored successfully: one two three four five six seven eight nine ten eleven twelve thirteen internationalization

This also stores successfully: 'one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen'

Asked by unhuman 2 months ago

Answered by cor-el 2 months ago

  • Solved

Sync tabs gone

I wanted to use sync to transfer my tabs from my previous MacBook to my new MacBook. I reset the previous MacBook and now when I login to the new one, sync does not show … (read more)

I wanted to use sync to transfer my tabs from my previous MacBook to my new MacBook. I reset the previous MacBook and now when I login to the new one, sync does not show any of my previous tabs.

Asked by alphahz100 2 months ago

Answered by jonzn4SUSE 2 months ago

  • Solved

I need help.

Hello, I am contacting you guys in hopes of a fix of the removing the following certificate not going away despite me deleting it in certificates. When deleted it appears… (read more)

Hello, I am contacting you guys in hopes of a fix of the removing the following certificate not going away despite me deleting it in certificates. When deleted it appears again when I restart Firefox. "Your browser is being managed by your organization".

Note I believe its from threat protection from NordVPN, however, I deleted NordVPN and threat protection and all the remnants with an App Shredder for this to still be here.

I am using Firefox version 109.0.1 and MacOS 13.2 (22D49) (i'm using a m1 macbook air)

I have tried manually deleting it multiple times and using the following terminal command recommended to me from someone on reddit.

(Said terminal code I tried) sudo defaults write /Library/Preferences/org.mozilla.firefox EnterprisePoliciesEnabled -bool FALSE

None of this worked. Hopefully there's a fix.

Asked by ghost 1 month ago

Answered by Terry 1 month ago

  • Solved

Swipe gesture not working for going back and forward

I have never had trouble with swiping left and right with 2 fingers to go back and forward between webpages. Recently, this has stopped working. I have updated Firefox to… (read more)

I have never had trouble with swiping left and right with 2 fingers to go back and forward between webpages. Recently, this has stopped working. I have updated Firefox to 111.0 and have double checked the browser.gesture settings as being "Browser:BackOrBackDuplicate" and the corollary for forward. This is for Firefox on a Mac Air running Ventura. Any advice is appreciated.

Asked by willwildebotta 2 weeks ago

Answered by willwildebotta 2 weeks ago

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  • Archived

Prevent number of unread GMail messages from being displayed in Firefox tab

I would like to stop the default behavior of firefox displaying in the tab that contains my GMail how many unread GMail messages there are -- in other words to delete "(9… (read more)

I would like to stop the default behavior of firefox displaying in the tab that contains my GMail how many unread GMail messages there are -- in other words to delete "(9)" from the attached photo and never have the count displayed -- if it could instead simply say "Inbox - xxx@gmail.com"

Asked by mp34142 10 months ago

Answered by Terry 10 months ago