All Products Support Forum

Been using Thunderbird for years, seldom have problems. But starting to see the software frequently hanging in the last week or two. Most often, things will be fine, and I'll go to bed. When I wake up, the software is hanging, no messages have been downloaded for hours, the cursor is a small blue spinning circle, and the program is not responding. I have to force-quit with task manager, start it up again, then it runs fine for several hours, before doing the same thing again. Just now, I found it hung again, without having to go to bed first.

I have no way of knowing if any email is being lost during this time or not, but I have no reason to think it is. The problem is not anything major (force quit, then reload is not a horrible inconvenience), but I'd like to avoid the problem.

Only recent change is I created a new gmail account because one place I like to receive emails from seems to be having problems with my own domains' emails, but they don't work with the gmail account either ... go figure. The new gmail account seems to have no problems sending or receiving emails for the most part, but since this problem started happening within the last couple of weeks, and I added the new email in the last couple of weeks, could be connected.

version 115.4.1 table view. cant resize the FAR RIGHT column no matter what. instead of moving to right and DEcreasing in size, its INcreasing the size of the column on the left..

Recently Youtube refuses to play any videos for me, saying adblockers are against their rules. I have uninstalled Adblock, and reset firefox totally. Youtube is still blocking me. It works fine on Chrome. Do I have to switch to Chrome permanently?

Brian.

Hello, After update Thunderbird quick filter became very very slow.

If you type in quick filter field two words. At the beginning is being shown random results not connected with typed in words. Then in 30 seconds or later are being loaded correct results. Not possible to use like this. It's local search on normal PC (with CPU AMD Ryzen 5 PRO 4650G, 24GB RAM) filtering must to work fast. Could you fix that issue?

Thank you

This started two days ago and I've been searching the web for solutions, but all I get are outdated solutions that won't wonk on my current Thunderbird version 115.4.2. When I open the Thunderbird window, two smaller windows open asking for me to enter the passwords for the two att.net accounts. I assumed they meant my AT&T passwords but when I entered them they came back as "failed". I then tried the "master" password I put in several years ago (which I have never needed to re-enter) and that didn't work either. I am attaching a photo of what comes up when I open Thunderbird. You can see the two boxes that want me to enter the passwords but I have no idea what to enter. If it wasn't my master password or my AT&T passwords for each account, it must have been something I used when I installed Thunderbird ten years ago that somehow got deleted or lost.

I downloaded another email client to use temporarily until I get my Thunderbird fixed so I can not get my emails, but I hate this new client for a lot of reasons that are irrelevant here. I hate this new client and I need my Thunderbird back. Can anyone give me any idea on how to find the right password or to change the password so it will work again?

My apple computer performed an uninitiated re-boot and now the Firefox icon in the task bar does not show Firefox as running, but when I click on the icon it tells me that Firefox is open and it cannot open another window. How to I shut Firefox down and re-start it?

I keep getting the following error message when opening my Thunderbird e-mail desktop application: Sending of username did not succeed. Mailserver pop3.mail.dk replied: invalid command

What could the problem be and what is the solution?

Thank you in advance

Hello there,

while trying to stream a Live-Stream i unfortunately get the following error, while the stream is loading: "Playback cannot continue. No available working or supported playlists."

Is anybody else encountering this issue?

Thanks in advance.

Sincerely

I use Thunderbird for 4 Google email accounts and 1 Sasktel email account. All 5 accounts are IMAP. Sometime within the last few days, hundreds of sent emails have gone missing from one of the Google email accounts, and the single Sasktel email account.

I haven't made any changes.

My disk cleaner is set to leave Thunderbird alone.

Thunderbird updates automatically. Could the most recent update have somehow deleted my emails?

Is there any way to get those sent emails back on my laptop? I see that they still exist on the Sasktel and Gmail servers (if that's the right terminology)?

A couple of weeks ago the scroll wheel on my Logitech mouse stopped working with Firefox. It works fine on all other applications on my computer but will not work on any web page or any Firefox menu. I am not using XMBC. I updated to Firefox 119.0.1 this morning and it didn't make any difference.

I need a button to get immediate check of my email inbox from my provider. The old button has been replaced b y a NON-FUNCTIONING button which offers the key alternative alt-1, which also DOES NOT WORK

On mac I have been getting constant firefox crashes when in gmail after a minute or on other work sites. I have tried it in toubleshoot mode as well and it worked fine a little longer but still crashed. Crash IDs in attached image.

Hello- I am having a very strange thing when using Firefox. I type and certain letters pop that I have not typed. It is different letters that are affected. it has been the E a number 2 shows instead s a m shows instead. There have been others but I did not make note, My solution is to close firefox and reopen. I have updated to newest version. Do you know why this is happening and a better solution. Also when I go to Chrome the letters do not transpose. HElp Stephana

I check 7 different email accounts. Now when I check them and click on an email the whole section will go to the top or the bottom, Then I need to scroll down or scroll up to get back to the new emails. And different email accounts do different things. I use Windows 11 - 64 bit. I've really liked Thunderbird over the years, have contributed so I hope these flaws gets fixed. It's just so problematic to use it now. I don't have the time to spend hours searching through threads to find if it's even fixable.

Since 115.4.1 update all attempts to send/reply/forward emails fail with error message AUP#Out-1500 asking to verify email address -- which was not changed. Same problem after update to 115.4.2. No problem to send email directly from Spectrum's Road Runner web site.

ISP: Spectrum Domain: roadrunner.com OS: W10.

I have a client that is responsible for sending emails to all members of a board of directors on a timely manner. All members are on Gmail. The client is also on Gmail. She has created a list in Outlook to send a monthly document. Sends it to the list. Google refuses to execute and does not notify until a day or so later. Error msg says the bulk mailing rule offended.(Rule says it comes into effect when 2500 emails sent but balks at a list of 40...go figure) The solution I am looking for would send to the list members one at a time 10 seconds apart sidestepping the Google Bulk email bulk mailing rule. Is there a way to script and call from an email list?

I use dark mode (Windows 10 Pro, Thunderbird 115.4.2 (64-bit)). Fresh installation, fresh profile. When I reply to some emails, the reply text is not visible. The examples I saw were with a light (white?) background, but I'm not sure if it also happens with other backgrounds. But it's not all white backgrounds either, some emails with a light background I can reply to just fine.

The reply area can be dark with a dark grey font (slightly different color), or it can be white with a white font. In both cases, obviously the text I type is not readable.

Any idea how to fix this?