All Products Support Forum

Why does Firefox now (for the past number of weeks, at least) force me to SAVE every thing I want to read or print? Why cannot I simply read or print something without having to choose a place to save it and name it? I don't always want the file cluttering up my PC once I have read or printed it. Help will be appreciated!

ALSO, probably not related, but maybe? Every time I open Firefox, within a minute, the additional "secure" window to Amazon Smile opens and interrupts what I am doing. Has Amazon taken over the entire world?

Every day I notice this message pop up on the status line of TB. It's always the exact same message, compacting saved 1.5GB. Now, I'm pretty sure that I don't actually get 1.5GB of space savings every day, so why does this keep popping up?

My TB is running the current version.

I am running TB 91.7 in Win 10, with Bitdefender AV and firewall. When attempting to send an email, I received a popup indicating an issue with the SMTP outgoing server. (original message attached) (also original in and outgoing server settings attached). Upon checking the ISP's recommended settings, I discovered some updates (settings attached) and made those to TB (settings attached); I had to do some interpretation here, hopefully correctly. Attempted resend of message, still error messages (two popups attached). The webmail version works fine. Thanks.

Hello,

I have been unable to watch Netflix or any "other" video content using the Firefox browser for the past few weeks. I've been pulling my hair out while working through the help articles, alongside bouts of furious googling - all to no avail.

On Netflix I am getting error code F7701- 1003. Netflix is telling me to use the latest version of Firefox, but I have been checking for new updates almost every day since I noticed this issue. My current version is 100.0 (64-bit) On other website I'm getting the error message "No compatible source was found for this media."

I have followed all of the fixes listed on the following articles, but so far have not been able to fix my problem: Fix common audio and video issues Fix video and audio problems on Firefox for Windows N editions

If there is anything I haven't tried yet, please let me know.

This issue shows up randomly, affecting a random number of messages. Issue is that one message will take over other messages following. Message notification will look normal in the inbox, but click on the message following X message, and the X message is what will appear. The subject line at the very top of the page will be from Y, but the rest of the information following will be from X. Two, three or more messages may be affected. Deleting X will make no difference. This time, four messages were affected.

I have two email accounts. On the first one I cannot send or receive emails. I get message "login in to server imap.telstra.com with username *******@bigpond.net.au failed."

On the second I am receiving and sending emails but it is not saving my sent emails.

Any suggestions?

Suddenly, when I search the web with a topic search term, e.g. "thrombin", I get the error message: 'The page you are looking for cannot be displayed because an invalid method (HTTP verb) is being used.' Can you help me resolve this problem?

Hello, I have trouble with browsing Facebook, sometimes there is a huge memory leak (please check the first uploaded image), and as you can see in the second uploaded image, after I "end task" the Firefox tab that use a lots of memory, the Facebook tab crashed. The third uploaded image is the addons I have installed.

Is there a way to solve this? I go to about:memory and click on all there buttons in "Free memory" but that seems to have no effects.

Thank you for your time, Tom.

I am experiencing a problem with the SMTP server rejecting sessions from Thunderbird v91.7.0 running on Fedora 36. Specifically, if I try to forward 2 e-mail messages only 1 message will make it to the SMTP server and actually get forwarded. The error message I receive is

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout008.msg.pkvw.co.charter.net cmsmtp too many sessions from 104.33.187.187 AUP#Out-1360.

I researched the problem a bit and there seems to be a Thunderbird solution for IMAP users. However, I am using POP and I haven't found a way to configure a limit on simultaneous SMTP sessions.

This problem occurs because I am using Message Filters to automatically forward messages to another user. I think what happens is that Thunderbird is able to filter multiple messages for forwarding and tries to create multiple simultaneous SMTP sessions.

Not sure when it began, probably before the current version, i.e. it's not related to the latest update. When exiting, everything seems fine at first but then Crash Reporter pops up. If I try to restart my Windows/PC with FF open, the restarting becomes blocked by Firefox, so I have to cancel the restart and deal with Crash Reporter first.

The same crash happens in Troubleshoot Mode.

I don't have any special security software (aside from Malwarebytes with real-time protection disabled).

Latest reports: bp-3e00592e-2756-43bf-9642-01b550220502 bp-2435de7c-8279-4d85-b151-b94380220502

Signature is different (almost) every time but as far as I remember no crash felt any different from the two crashes above. For example: bp-093ec6db-d0e2-4f05-8dbd-e03b50220429 bp-47c1b14c-cba2-4007-9f53-089fc0220429 bp-f4ca1090-d760-4209-a47f-8d40e0220429 bp-4a506f38-75ac-4f62-b4bc-324f00220429 bp-d9a19762-4234-450e-82ed-d41940220429 bp-1b0e9da0-29e6-4107-ad7e-ed77f0220429

Since the latest (5 May 2022) update to Firefox (to Firefox 100.0) my Gmail account does not work properly on my desktop running W11. Gmail frequently disconnects for varying periods, then reconnects, only to disconnect again almost immediately. Gmail will not let me open another account from within the current account. This does not happen on my Android phone where Gmail works properly. Neither does it happen when I run Gmail through Edge on my desktop. Hence I presume it results from an interaction between Firefox100.0 and Gmail. My wife has exactly the same problem using her Microsoft Surface Laptop under W10 since this latest update.

I have Thunderbird set up with several different email accounts. In December 2021, one of the email accounts suddenly stopped working. It won't receive or send emails. I didn't change anything.

I'm not knowledgeable about figuring this stuff out, so I'd be very grateful for some help. The email that's not working is a gmail account. At first I was getting an error message about the password not working. I'm positive I'm using the correct password, because I tried it on https://mail.google.com/ and it worked fine.

I have Windows 10. I updated Thunderbird to 91.8.0 (32-bit) and it didn't make any difference -- I still can't receive or send email from the problem account. I didn't change any server settings (they are the same as my other gmail accounts, except for the specific account names).

When I try to get messages, it says says Connected to pop.gmail.com...

then

connection to pop.gmail.com server timed out

I have no idea what this means or what to do. If you need more information about my settings, just let me know what you need and I'll get it.

Thanks for any help you can offer. At this point I'm desperate.

Some websites load greyed out. I've just bought a Mac Mini running Monterey (12.3.1) and downloaded Firefox, which says it is up to date with version 91.9. Soem websites, when accessed therough Google search, grey out as if wanting me to accept or reject cookies, but no such buttons show. Examples - Search gresham, offered gresham college in dropdown, click onit and it's greyed out and inactive. Example - search canon support, offered Canon Product Support in Google listing, click on this main heading, and webpage comes up greyed out. Both sites work satisfactorily in Safari. (I've resolved my problem with Canon). I'll be glad if you can help - I'd prefer to go back to Firefox by default.

Hello,

Currently running MacOS Montery but the problem was still occurring on previous versions.

Whenever I use the green top left button to enter full-screen, the app immediately freezes and either crashes or has to be manually force quit. There are no reports in about:crashes and I there has been no success with troubleshooting mode or switching versions of the Firefox application.

Machine Info: MacBook Pro (16-inch, 2019) Processor: 2.6 GHz 6-Core Intel Core i7 Memory: 16 GB 2667 MHz DDR4 Graphics: Intel UHD Graphics 630 1536 MB

Any help towards a solution would be appreciated. Thanks!

So this issue just started and it's really annoying.

In order to actually see the downloads, I first have to enable the menu bar and then go Tools -> Downloads

Clicking the ↓ button should open a panel of recent downloads but nothing appears when I click on it. Furthermore, the "download complete" notification that this panel provides are no longer present.

The animation for the panel still works though.

Is there a solution to this?

Below is the crash report:

======

AdapterDeviceID: llvmpipe (LLVM 12.0.0, 256 bits) AdapterDriverVendor: mesa/llvmpipe AdapterDriverVersion: 21.2.6.0 AdapterVendorID: Mesa/X.org Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:100.2.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.2,amazondotcom%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1 AvailablePageFile: 9829855232 AvailablePhysicalMemory: 960446464 AvailableSwapMemory: 15031316480 AvailableVirtualMemory: 8415698944 BackgroundTaskMode: 0 BuildID: 20220428192727 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1652698038 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: kde EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled HeadlessMode: 0 InstallTime: 1652443235 IsWayland: 0 LinuxUnderMemoryPressure: 0 Notes: Ubuntu 20.04.4 LTSFP(D00-L1000-W00000000-T000) WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 9632 StartupCrash: 0 StartupTime: 1652697864 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220428192727","version":"100.0","vendor":"Mozilla","displayVersion":"100.0","platformVersion":"100.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":11978,"virtualMaxMB":null,"cpu":{"count":2,"cores":1,"vendor":"GenuineIntel","family":6,"model":85,"stepping":7,"l2cacheKB":1024,"l3cacheKB":36608,"speedMHz":0,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.4.0-109-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"llvmpipe (LLVM 12.0.0, 256 bits)","vendorID":"Mesa/X.org","deviceID":"llvmpipe (LLVM 12.0.0, 256 bits)","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/llvmpipe","driverVersion":"21.2.6.0","driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x15ad","deviceID":"0x0405","subsysID":null,"RAM":null,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":false}],"monitors":[{"screenWidth":1024,"screenHeight":728}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocklisted:FEATURE_FAILURE_SOFTWARE_GL"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"blocklisted:FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unavailable:FEATURE_FAILURE_OPENGL_NEED_HWCOMP"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":4,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19128,"firstUseDate":19128},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":19110,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19110},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19110,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19110},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19110,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19110},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19110,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19110},"webcompat@mozilla.org":{"version":"100.2.0","scope":1,"type":"extension","updateDay":19110,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19110}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetrySessionId: bb95cce9-ab56-4cd7-97f6-f4ab83e061ff Throttleable: 1 TotalPageFile: 27591884800 TotalPhysicalMemory: 12559507456 UptimeTS: 173.92461804 Vendor: Mozilla Version: 100.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I 've used Thunderbird for several years without any issues - thank you for that - but suddenly, over the last two or three weeks when sending a message, I have been getting an authentication error message from my ISP and the e-mail is rejected. This occurs every time I try to send an e-mail after rebooting my PC.

A password change made no difference.

Incoming messages are not affected.

Clearly my ISP is blocking the messages because it is not receiving the correct password or account name - but why?

The workaround I have discovered is to enter troubleshoot mode, then send the e-mail (successfully). Then I can exit troubleshoot mode and any later e-mails are also sent successfully - until I reboot the PC and then I have to repeat the procedure again.

I am using v91.7.0 (32 bit) on a 64 bit PC and running two e-mail addresses, both of which exhibit the same behaviour.

I do not have any add-ons and I use default preferences.

Any help would be appreciated.

I can not send emails using thunderbird . I have tried to reply to emails, as well as different emails to a variety of recipients I get the following message. Go to https AUP#IPBL1000. I have not gone there, Is this a scam? How do I get back on track?

For the first time in a week I went directly to my GMX account but couldn't se my emails, contacts or any information other than the form layouts the pages are blank, however in Opera everything is seen. Also for many months Firefox doesn't allow the Recaptures to load so many sites, and services like sending of contact forms, wont work, its extremely frustrating as Firefox has all my passwords. I could go to Pale moon is the PW's can be shared as a FF user of over 20 years it is my preferred browser and would appreciate these issues resolved please.