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Hardware Video Decoding not working for Intel Quick Sync Video (QSV) on Windows 11

Hi, I've recently noticed that Firefox is not using Intel Graphics for hardware video decoding, here are the specifics: - I tested this on two separate PC - one laptop w… (read more)

Hi, I've recently noticed that Firefox is not using Intel Graphics for hardware video decoding, here are the specifics:

- I tested this on two separate PC - one laptop with dual GPU (an Intel UHD 630 and NVIDIA GTX 1070) and one desktop with dGPU removed (leaving only an Intel UHD 630 by i7-9700K), on both PC I made sure to run Firefox on Intel GPU only. - According to information I gathered online, Intel UHD 630 should support H264 decoding and VP9 decoding without any problem. - I tested videos from Youtube (VP9, non-HDR video) and Twitch (avc/h264 video) - The exact same video, when played on Microsoft Edge (Chromium), uses Intel's hardware decoder without any problem. - On the dual GPU laptop, when being forced to run on NVIDIA's GPU, Firefox correctly uses the NVDEC decoder without any problem. - Both PC uses the latest Intel driver (30.0.101.1191)

I have attached copies from about:support page below.

In Firefox settings, under General -> Performance section, I have left "Use recommended settings" checkbox on.

Could someone help?

Asked by qwqdragon 2 years ago

Answered by qwqdragon 1 year ago

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Right-Click Select All disappeared in later versions of Firefox

I've been using Firefox 78ESR for Mac for quite some time, but finally decided to upgrade to stable release Firefox 99. What I discovered is that when I'm on a webpage an… (read more)

I've been using Firefox 78ESR for Mac for quite some time, but finally decided to upgrade to stable release Firefox 99. What I discovered is that when I'm on a webpage and right-click and click on "select all" to copy all of the text, the text does not get copied. I have found this on websites and especially in blogger. I'm wondering if there's some setting I'm not aware of, or if Mozilla just completely did away with that ability.

Asked by soofeenee2 1 year ago

Last reply by Terry 1 year ago

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On my Windows 10 machine Firefox cannot print pages where images overflow pages.

Various online booking sites will format blocks of key information as large images and Firefox* never prints such pages correctly. The problem seems to occur when an ima… (read more)

Various online booking sites will format blocks of key information as large images and Firefox* never prints such pages correctly. The problem seems to occur when an image is split between one page and the next. I've attached two small images of the top of the page as displayed in Firefox and the print preview for that page. The page has two buttons ("Map It" and "add to Apple Wallet") that are forced off of page one but do not appear on page two. Page two prints as shown -- blank with only header and footer lines -- and the information that should be on page two (including any text) is omitted. I've had the same issue for several years. This includes several Firefox versions, several printer manufacturers (Cannon, Epsom, and HP), and a number of OS updates. I am absurdly loyal to Firefox (dunno why) but I keep having to switch to Edge whenever I need to print a complex web page. I keep hoping that the problem will be fixed.

  • Name Firefox

Version 99.0.1 Build ID 20220411174855 Running on Windows 10 print_printer Canon G3060 series Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:99.0) Gecko/20100101 Firefox/99.0 OS Windows_NT 10.0 19043

Asked by bigleehimself 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Google and google searches not loading

I am unable to load google or any google searches. I have reinstalled firefox and the problem persists. When I immediately open firefox everything works as expected, but… (read more)

I am unable to load google or any google searches. I have reinstalled firefox and the problem persists.

When I immediately open firefox everything works as expected, but not long after browsing the fault arises.

Asked by wiggs38 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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  • Archived

Stange 'ghost' over text entry fields

I am having a weird issue in Firefox. This issue happens on all websites, in all text entry fields of any kind. It is like there is another 'ghost box' overlapping each… (read more)

I am having a weird issue in Firefox. This issue happens on all websites, in all text entry fields of any kind.

It is like there is another 'ghost box' overlapping each entry field. It is hard to tell in the pics (was hoping I could post a video), but in the first one you can see the cursor is slightly lower than the actual field. If I type, nothing will appear. Then if I click again, a bit higher, I can type into the actual field.

I have never seen this before but it happens on ALL websites. It is a bit frustrating having to re-click all the time. Also, I was getting concerned there might be some keylogger or weird virus on my machine. Any ideas what is wrong here?

Asked by mysmu 1 year ago

Answered by FredMcD 1 year ago

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Search (w google) in bar adress just don't work after some search

After few search, the adress bar just don't work anymore : nothing happen.. (with google) Need to close et start again Firefox to use search... until the same proble… (read more)

After few search, the adress bar just don't work anymore : nothing happen.. (with google) Need to close et start again Firefox to use search... until the same problem again

Asked by Doumé 1 year ago

Last reply by FredMcD 1 year ago

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Afer a while new tabs wont work anymore

Afte a while , when i open a new tab and enter a "word/phrase" the tab wont do anything - not search, not open wesites, or google it automaticaly on enter. I have to clos… (read more)

Afte a while , when i open a new tab and enter a "word/phrase" the tab wont do anything - not search, not open wesites, or google it automaticaly on enter. I have to close and open the browser to be able to use it again. I have allready fresh install, i have change the appblocker, logout and more setings but I have no solution yet. Maybe there is an log to look up to see where the problem persists. Thank you!

Asked by MD 1 year ago

Last reply by FredMcD 1 year ago

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Tbird Configuration for Yahoo/ATT Mail Not Working - "Unable to log in at server. Probably wrong configuration, username or password"

I'm setting up a new PC, and am using the same settings that have been on the old PC for three years and are in the Yahoo configuration guide: Pop3 inbound. att.net/outbo… (read more)

I'm setting up a new PC, and am using the same settings that have been on the old PC for three years and are in the Yahoo configuration guide: Pop3 inbound. att.net/outbound. att.net 995/465 SSL/TLS Normal Password

I've been at this for hours, and Tbird just won't connect. The error is "Unable to log in at server. Probably wrong configuration, username or password". I am stumped.

Asked by jeddolnick 1 year ago

Answered by Toad-Hall 1 year ago

  • Archived

Ongoing Thunderbird messages "Mozilla thunderbird Authentication Required" but the email account is deleted

I temporarily logged into customer email account in order to download the mail in it and transfer it to their email at a different webhost. And in fact subsequent to tha… (read more)

I temporarily logged into customer email account in order to download the mail in it and transfer it to their email at a different webhost.

And in fact subsequent to that the email account was closed at the prior host by its owner. They actually deleted the email account at the old host "Bluehost" which admittedly is a garbage host and hence why they moved.

So I removed it from my email accounts in my Thunderbird.

For some reason since then I have been receiving constant popups from Thunderbird "Authentication Required - Mozilla Thunderbird - https://box2164.bluehost.com:2080 is requesting your username and password. The site says: “Horde DAV Server”"

and the username field has the email address in it. The password field is blank.

And I checked the outgoing mail servers in Thunderbird to confirm I have no connection to the email acct stored in Thunderbird.

Any thoughts on how to alleviate this issue?

Thank you all for your time and attention to this request.

Asked by thethemebuilders.net 2 years ago

Last reply by grivera71 1 year ago

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marriage crash

This is my story. Digital affairs are serious problems for a marriage, although sometimes, they are also a symptom of underlying problems. Either way, you may quickly end… (read more)

This is my story. Digital affairs are serious problems for a marriage, although sometimes, they are also a symptom of underlying problems. Either way, you may quickly end up needing a divorce lawyer’s assistance if you do not put a fast halt to what is happening. Previously, traditional notions of infidelity required an actual physical relationship between an unfaithful spouse and their romantic partner. Thanks to the chxhack @gmailcom who helped me to dig into the communications of my husband platforms like his phone and social media, that i discovered that he was hacking extra affair and i got all the records of the communications and i was able to save my marriage. therefore if you are experiencing such worries get intouch with above. thank you.

Asked by realhack98 1 year ago

Last reply by Paul 1 year ago

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Email Won't send

I used to send a group from my address book with 15 addresses in it. Now I get this message "Sending of the message failed. An error occurred while sending mail. The ma… (read more)

I used to send a group from my address book with 15 addresses in it.

Now I get this message "Sending of the message failed. An error occurred while sending mail. The mail server responded: mL0anej4od7RfmL0bnCIXh internal error. AUP#SMTP. Please check the message recipient "kissrockssoo@shaw.ca" and try again."

I broke the group into two groups one with 8 and one with seven. I can send to each group individually so I do not understand why the larger group won't go.

Were limits put on at your end?

Asked by Ray Ingram 1 year ago

Last reply by christ1 1 year ago

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Zoho mail not working properly on Apple M1 chip laptop

On my old (Intel based) MacPro Zoho email works fine. On my new M1 chip MacPro when I first open Zoho, or open an email, the page does not render properly at first (butto… (read more)

On my old (Intel based) MacPro Zoho email works fine. On my new M1 chip MacPro when I first open Zoho, or open an email, the page does not render properly at first (buttons/links don't work etc). After a delay it refreshes and shows properly. The delay depends on how fast my internet is - in the evening it can be a minute or so. Even when the internet is good I still get 2 versions of a page with a pause in between.

I tried on Safari and it works fine - which makes me think this is a Firefox issue.

I have some screen shots but when I click the browse button below I can select a file then it just endlessly shows working. I will have to email these to you separately

Thanks Phil.

Asked by Philbryant 1 year ago

Answered by Philbryant 1 year ago

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Thundebird change email address

Hi everyone, My costumer has a problem with Thundebird. She has a email address with Aruba Business, after 3-4 days Thunderbird change email settings and email address w… (read more)

Hi everyone,

My costumer has a problem with Thundebird. She has a email address with Aruba Business, after 3-4 days Thunderbird change email settings and email address with an address never existed, i leave attached some screenshots. In this PC i restore and reinstalled Windows 10 to avoid this problem, but after 3 days after reinstallation the problem returns.

Thanks and have a good day.

Asked by progettofuturofaenza 2 years ago

Last reply by progettofuturofaenza 1 year ago

  • Archived

Drag and Drop to Outlook 365

Hi Firefox team, First of all thanks for this amazing product. I hope you are aware that drag and drop to Outlook 365 (online version) on Firefox browser v99.0.1 is not… (read more)

Hi Firefox team,

First of all thanks for this amazing product.

I hope you are aware that drag and drop to Outlook 365 (online version) on Firefox browser v99.0.1 is not possible.

Regards,

Asked by sheikholarefin 2 years ago

Last reply by kodakthebest 1 year ago

  • Solved
  • Archived

Firefox won't start at all.

Hello, I just installed windows 10 on my nephews computer. I installed firefox so I don't have to use edge, but firefox won't start. It just flashes. I have tried re-inst… (read more)

Hello, I just installed windows 10 on my nephews computer. I installed firefox so I don't have to use edge, but firefox won't start. It just flashes. I have tried re-installing firefox, deleted all mozilla and firefox files and folders and clean installed firefox, even reinstalled windows. Troubleshoot mode don't work, it just flashes too. I checked for Crash Reports, but there are none. The only time it works is when windows is in safe mode, I even upgraded to computer to windows 11 hoping that it would fix what ever is going on. But it didn't. I honestly have no idea what to do next. Firefox has worked on that computer before. Everything else works fine, it's just firefox that won't work. If anyone has any ideas, please let me know.

Asked by t_lsv 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Thunderbird email

Getting XUL Runner error message: Version ‘91.8.0’ is not compatible with MinVersion >= 91.9.0 MaxVersion <= 91.9.0 Will not open Thunderbird email at all. Please… (read more)

Getting XUL Runner error message: Version ‘91.8.0’ is not compatible with MinVersion >= 91.9.0 MaxVersion <= 91.9.0

Will not open Thunderbird email at all. Please assist…

Asked by cnbrown11 1 year ago

Last reply by cnbrown11 1 year ago

  • Archived

Can't send emails from outlook (MS Exchange) through thunderbird

My ISP (GoDaddy) recently switched my email account to Outlook. I made some resettings on Thunderbird and now am able to receive my emails there again, but cannot send th… (read more)

My ISP (GoDaddy) recently switched my email account to Outlook. I made some resettings on Thunderbird and now am able to receive my emails there again, but cannot send them out. GoDaddy has sent me the appropriate settings, but no matter what I try to toggle with those, I get an error message. Still receiving emails, though, with no problems.

Asked by piotr27 1 year ago

Last reply by piotr27 1 year ago

  • Archived

emails to certain recipients are bouncing back with error message

The error message below continues to be happening with the Social Security Dept. that never happened before. I have called hostgator many times and they said to write Mo… (read more)

The error message below continues to be happening with the Social Security Dept. that never happened before. I have called hostgator many times and they said to write Mozilla to correct this problem. Please help!!!!!!

This is the mail system at host gateway22.websitewelcome.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

                  The mail system

<jennifer.mjoness@ssa.gov>: conversation with

   mailin1b-nsc.ssa.gov[137.200.44.15] timed out while performing the EHLO
   handshake

Reporting-MTA: dns; gateway22.websitewelcome.com X-Postfix-Queue-ID: 1AEAC9D03 X-Postfix-Sender: rfc822; wsr@westernsloperehab.com Arrival-Date: Wed, 4 May 2022 12:41:17 -0500 (CDT)

Final-Recipient: rfc822; jennifer.mjoness@ssa.gov Original-Recipient: rfc822;jennifer.mjoness@ssa.gov Action: failed Status: 4.4.2 Diagnostic-Code: X-Postfix; conversation with

   mailin1b-nsc.ssa.gov[137.200.44.15] timed out while performing the EHLO
   handshake

Asked by wsr 1 year ago

Last reply by david 1 year ago