All Products Support Forum

I tried going online this morning and was met with an update screen. When I tried to go to any site I was met with a blue dot going back and forth and no other response. It didn't matter which site I tried, it wouldn't connect with any of them. Thinking it might be a problem with my isp, I tried through Edge and was able to connect with the sites. I did try reloading Foxfire and restarting my computer, bur neither seemed to have any effect. And yet I'm able to connect to Mozilla, go figure.

I am a donor and am very frustrated. I can't read my passwords when I click on the login/ password site . The sign in is there but the password is either below the bottom of the screen and I cannot scroll down nor reduce the size with CNTL - or overwritten with other material. I've supported Mozilla and used it but am about to leave- Whatever changes were made recently are not working

So why can't Firefox make their bookmark system more simple? I can spend 10 minutes looking for a bookmark that I KNOW I have & end up just googling for the site.

HI! I'm using Firefox 98 on Linux Ubuntu 20.04. after the last update I found several settings changed and I had to reset them, but there is one setting I can't manage. In the download preferences I set all the Microsoft Excel entries to "Always ask", but every time that I try to see an Excel file (no download, just open with ...), this is automatically downloaded. I definitively don't want to download it. How can I change this behavior? P.S.: I realized right now that there is the same problem with .docx files and I don't know how many others file types.

Hello,

I have been using Firefox for something specific for a long time now. I've noticed in a recent update having the ability to do what I need has ceased. If a Firefox window is covering another (or covered by another program) on the screen, the graphics of the background Firefox window no longer update. I run a software that needs to see these graphics in order to function properly.

Could you tell me which version this stopped working and if there are plans to reverse whatever change you made?

Thanks, Kyle

Look I have memory issues I already have to change my password & now I just got a recovery key as long as my arm. Do you people think any of us have such important stuff on our home, student computers we need the tools of a CFO or CEO of a major corp. REALLY I think it is time we realize 2/3 of the tools on a computer be it windows or moz:lla are superfluous. To make me have to remember that many numbers is torture or try to remember where I put the print out is mean. Is cruel and why? So our egos can feel filled with smoke? Anything more than 5 fonts is a waste. How much time do you think gets wasted while people "play" or fart around with all the empty tools on computers? The world wide web is a huge wall surrounding all the companies that take our money. You built it for them Then showed consumers shinny new toy we waste our money our time our lives and we will never be able to get into the wall you built to get back money we spent or time we wasted. A 15 number key, you think someone wants the answers to my midterm? If they need it Let them have it. You technological people, who build this trap, who blow smoke up where it tickles, should be ashamed.

On the news web site I regularly follow videos are not displaying correctly for a long time now - they start and then freeze. In addition, from time to time, embed video content is not existing. I would like to underline that the content is appearing normally when I use Microsoft Edge.

This is one of the pages: https://rs.n1info.com/vesti/eps-negira-da-je-nabavljao-opremu-za-prisluskivanje-istraga-strogo-poverljiva/

The arrows for place holders, such as Page Up, on Google News are appearing as large fonts and sometimes upside down. Not sure if it's a local issue or not but I thought I'd report in case it's global. I wouldn't know how to title the search to see the issue has been reported. Forgive me if so.

Edition Windows 10 Home Version 21H2 Installed on ‎2/‎27/‎2022 OS build 19044.1586 Experience Windows Feature Experience Pack 120.2212.4170.0 AMD Ryzen 3 3350U with Radeon Vega Mobile Gfx 2.10GHz Firefox 98.0.1 (64-bit) Chrome: Version 99.0.4844.74 (Official Build) (64-bit) Website: https://news.google.com/topstories?hl=en-US&gl=US&ceid=US:en

running Firefox 98.0.1 on windows 10

I recently started using Firefox again and all my themes started zooming out/moving to the right hand side and some even duplicated multiple times across my top bar. It's most noticeable on themes that arent meant to be looped like that (see japan rain in attached photo)

is there anyway to fix this/work out what is causing it? None of my extensions modify my taskbar in anyway (photo attached) and i never changed any display settings in windows.

Thank you in advance

For the past several months, I've had increasingly worse graphical errors on Google Drive. At first it was only in a few documents, and now it's in every single document. These errors only occur on Firefox, no other browser. Text that I type is constantly blurry, oddly-sized, or oddly-spaced, with some letters touching while others have large gaps between them. I've also had some other small issues, like the document thinking that I'm two people and asking me if I want to see "the changes made my collaborators" when I'm the one currently typing (the documents aren't shared with anyone else, and there are never any changes beyond the ones I make), or showing my cursor highlighted with my name as if I were someone else watching myself type. It's made it more difficult for me to focus on work and I don't know what to do about it.

I've tried the following methods (most of them multiple times over the past months) to solve it, none of which worked: - Running the windows in safe mode - Uninstalling all add-ons and themes, clearing cookies and cache, and then restarting my computer - Uninstalling Firefox entirely, restarting my computer, then reinstalling it - Refreshing Firefox - Looking through pages like Firefox Task Manager and such (although the information there didn't really mean much to me, nothing looked out of the ordinary)

Does anyone have any ideas about what I can do about this? I was ignoring it for a while since it's still legible, but it's become really annoying, especially when it makes some words hard to read. Thanks in advance for the consideration. Here's a screenshot of a document with the weirdly-spaced, blurry text:

I am encountering an issue where I am unable to update from within my browser (Help->About). I have confirmed that the policies.json ("C:\Program Files\Mozilla Firefox\distribution\policies.json") has "DisableAppUpdate": false, to ensure I am not blocking myself. As of now if I try to update it gives me a prompt saying: "Updates avaliable at https://www.mozilla.org/en-US/firefox/new" Is I give myself administrator access then I get normal behavior and the browser begins updating automatically.

The odd thing is if I modify the permissions on C:\Program Files\Mozilla Firefox directory to allow normal users the ability to write/modify its contents then the Normal User Account is then able to update the browser as desired. The obviously solution is to just modify the permission and allow Normal Users to update. But I am hoping you have a better solution that more precise because I am concerned of the security impact of opening the directory to all users.

Is there a specific file/sub directory I can give them access to that accomplishes the same thing or is there a setting I need to change on the installer that would fix this.

Thanks!

I have Firefox 99 for Mac "Delete cookies and site data when Firefox is closed" is unchecked History is set to "Remember History" Enhanced Tracking Protection is set to "standard"

Yet every time I return to a site where I've checked "remember me" , I'll get prompted to login, and perhaps also get a security message "you've logged in from a new computer" in my email from the site.

Is there an easy way to verify that Firefox is storing cookies for a site. Maybe an option to right-click on a site's web page and view "cookies are stored for this site" in the context menu? I'm losing a lot of my productivity time logging back into sites that I just logged into earlier in the day.

Ever since yesterdays (3/8/22) update I am having trouble with our wordpress page builder function. it works fine in Chrome browser, but not in firefox. can you tell me if there is a setting in the browser to update.

There is a site I can access with Safari from my iPhone but not with FireFox or Edge from my Windows laptop. Specifically, the site is www.thechildrensmediaconference.com. I have tried the advice in a previous thread on this theme with no success

After experiencing some problems (saved tabs being empty, menus gone etc.) I read about restarting into troubleshoot mode ("Help"-"Troubleshoot mode" menu) which solved those problems (I believe "Troubleshoot mode" might be the same as "Refreshing" Firefox, from what I've read -correct me if I'm wrong) . I'm on Firefox 98.0.2 on a Mac.

Following that I quit Firefox and opened it again the normal way which I assume means it went into the normal mode as before, but I realized all my extensions were gone! Reading through some older postings I see they're in a profile named "legacy_BAK.profile", and in addition I have recent Time Machine backups, so any files aren't lost, but I guess the simplest way to fix this is to re-install my extensions -but most extensions (inside the "extensions" folder within the profile folder) only have a cryptic numbered name with and .XPI extension. So how can I find out which extensions I used to have, and better yet -is there a quick way to just install everything back again with a single click (installing it from the legacy profile folder, or just moving something over to the new folder etc.)?