All Products Support Forum

Dear Team. As always thanks for a great browser... I had a Firefox update come through this morning (through the browser prompt). After installing the update the pc became extremely sluggish. Thought it may need a restart so restarted the pc but pretty much the same issue? Slow, delayed and sluggish.

I checked what was running in the back ground and other than the usual microsoft nonsense and background stuff it showed 30 instances of Firefox running taking up 82% of the memory. I always have one browser with 8 tabs running by default.

I'm running an i7 processor with 8gig of ram which should be more than ample. Any thoughts / ideas would be most welcome. Once again, thanks for the best browser....

Best regards, Kev Brown. Brocott UK

Hello! After updating from 108 to 122, there's no restore previous session button. The recently closed tabs option only returned half of the tabs. Will this bug be repaired and how can I get back the tabs?

My Firefox Menu dropdowns disappeared so I read that you should hit "alt" button to restore it. It only works temporarily and dropdowns disappear every 5 minutes. And Firefox is not saving passwords when I visit websites. (I checked and I still have all my passwords saved in Firefox Settings.) And I have "Fill usernames and passwords automatically" checked in Firefox Privacy Settings.

I started having problems with Firefox when I installed "Hide my IP" add-on because I wanted to change my IP address. I added it because I was getting website advertisement popups telling me to buy a VPN. I disabled "Hide my IP" yesterday. And I'm also getting more website popups now. Do I have to tweak Firefox Settings to stop all of these problems?

Firefox has been up-to-date and I'm using Windows 10.

Dear support, Emergency my needs help. Around 10 year plus I am using Mozilla Firefox account and my all data backup, password, web bookmark etc save in my Mozilla account ([edited] @gmail.com ) . But suddenly this month I change my PC windows and after install Mozilla Firefox and login my Mozilla account I can't find my old data, bookmark, password in my Mozilla account, it's so dangerous for me if I loss this . Please sir as soon as possible fixed my problem and help me to find my all Mozilla account sync data.

Name- Mehedi Hasan Ujon Mozilla account email - [email removed] Mobile: [phone# removed from public support forum]

Seit einiger Zeit wird bei Firefox eine Übersetzungssoftware verwendet, die leider (noch) völlig unbrauchbar ist. Möglicherweise KI-gestützt, aber noch nicht fertig. Folgendes Beispiel aus der Webseite von Bitdefender zeigt, was ich meine:

Richtig übersetzt bei Google:

• Glückwunsch! Sie schützen so viele Geräte, wie mit Ihrem Abonnement möglich.

Gleicher Text bei Firefox übersetzt ohne Sinn und Verstand:

• Glückwunsch! Sieten so viele Geräte, mit Ihrem mit Abonnement- und Abo-send- und Ab- und Ab- und Ab'

Die gleiche Art der Fehl"übersetzung" hat bei etwas komplizierteren Konfigurationsanweisungen natürlich unangenehme Folgen. Solche Fehler sollten doch eigentlich vor der Umstellung einer früher ja wesentlich besseren Software zu der neuen Variante bemerkt werden.

Mit viele Grüßen Jürgen Frikell

AdBlock has not made any updates for Firefox for eleven months. Do they just not care, or has Mozilla rejected them? The internet is terrible enough as it loves to scam all users on all sites.

I recently got a new computer (HP Dragonfly) and set Firefox as my default browser but when I click on a link from Outlook it opens in Edge. I'm using Windows11. I have: 1) Confirmed in Firefox settings that Firefox is the default 2) Confirmed in Edge settings that Edge is not the default browser 3) Confirmed in Windows default settings that Firefox is the default browser 4) Ensured in Outlook-Options-Advanced that "Open Hyperlinks in from Outlook" is set to "Default Browser" 5) Uninstalled and reinstalled Firefox. Also restarted my computer several times And yet, clicking on links from Outlook continues to open Edge. Please help I really don't like Edge!

On my Android phone, Xiaomi Mi12T Pro, when i leave Firefox and open it up again, it always reloads the before opened tabs page. I disabled all battery optimization for this app and it still has to reload the tab after having the app closed for a small time.

I have been trying to logon to my SirusXM account for 30 minutes. I enter the email address for the account and it says it can't find it. Then Find Username link tells me to use the email it can't find. Repeated several times. Even got online with SirusXM chat pop up and they told me to use the email it "can't find". The email is/was typed correctly. The FireFox is the latest update. The OS is Windows 11 (updated) and the hardware is an I9-12900HX, 32 gig laptop. More than adaquate. So on a whim I opened the logon site in Brave and voila got right in. Am I doing something wrong with Firefox?

Have used online banking with Santander for some time but am now experiencing problems logging on. Getting message https://retail.santander.co.uk/ErrorPages/500.htm Rang Santander and they suggest it is a browser problem. Have tried a number of things but problem persist

Attempting to log-in on Twitch with Firefox Browser - Developer version 122.0b9 (64-bit) is currently not possible, repeated messages are prompted by the Twitch website about "unsupported browser" and to contact browser support to resolve this issue.

Clearing cache, disabling extensions did not work. Using regular Firefox works without issues, only noticed this being an issue after most recent update for Firefox Dev browser.

Side effect as well since update is that any Cloudflare captcha is impossible and all website that use Cloudflare to "authenticate" that I'm human just outright fail or continue indefinitely.

I have used mozilla firefox for at least two decades as my main browser. However about a day ago I closed a window (ei. X'ed out) and all of my windows closed AND were unrecoverable via 'restore session'

This now happens all the time. I may have a couple windows open - I close one and they all close - not TABS - WINDOWS. As I am handling personal finances, academics and business, I cannot work like this. I cannot keep every window I open forever open so that I do not loose another. I am forced to use another browser until the problem is fixed.

I was also VERY disappointed to find that I could not just ask a question without signing in. This is absolutely ridiculous. Just help people who use your stuff. Why do I have to be a member to point out a problem or ask a question? I'll bet you are missing volumes of helpful feedback because folks are tired of having to announce themselves before pointing out a glitch and just move on as I almost did. That in turn leaves dedicated users dealing with a glitch for longer.

I am using the latest Windows 10 on a modern machine.

I got a notice from Mozilla that Firefox was updated over night. Now when I hit a link it goes to edge instead of Firefox. In the Firefox settings, it still says that Firefox is my default browser. I do not want to use Edge. How do I fix this. I have used Firefox for many years.