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The first time a user needs help, please :)

Hello, I am a first-time user of Mozilla and need help using your browser for college, please. The college I attend uses the browser, and I am not familiar with it. Tha… (read more)

Hello, I am a first-time user of Mozilla and need help using your browser for college, please. The college I attend uses the browser, and I am not familiar with it.

Thank you, Christopher

Asked by Christopher 5 months ago

Last reply by Paul 5 months ago

hardware acceleration option no longer available

since the update today my browser's been really slow to stream video across the board. i fixed this a few months ago by turning hardware acceleration off and i tried to … (read more)

since the update today my browser's been really slow to stream video across the board.

i fixed this a few months ago by turning hardware acceleration off and i tried to check if it had been turned back on and the entire option is completely gone from the performance section in settings.

i dont see an option anywhere else to change this, and i really dont want to switch back to chrome for streaming. is there a hidden option somewhere that im missing?

Asked by emma.vasaturo 5 months ago

Last reply by zeroknight 5 months ago

Facebook keep safe your account

Dear Facebook Team, My Facebook ID asks to turn on two-factor authentication problem when I click on enable two-factor I get logged out. Please solve my problem as soon … (read more)

Dear Facebook Team,

My Facebook ID asks to turn on two-factor authentication problem when I click on enable two-factor I get logged out. Please solve my problem as soon as possible.

My Facebook Information

First Name:çlassic Last Name:bøy Facebook Link:https://www.facebook.com/himan0112233?mibextid=ZbWKwL Facebook Email : [email address]

Asked by aryzun10 5 months ago

Last reply by Paul 5 months ago

interface problems

Hi, Mozilla team I hope that you have a great day, straight to the point, my UI sometimes crashes or some components glitch or don't even work as it has to This is a vide… (read more)

Hi, Mozilla team I hope that you have a great day, straight to the point, my UI sometimes crashes or some components glitch or don't even work as it has to This is a video below slowed(I couldn't upload the video).

Asked by mabtheoriginal 5 months ago

Last reply by zeroknight 5 months ago

Firefox automatic updating

Ok. The update downloaded 2 1/2 days ago. I've used Firefox since that download. It didn't install until now. 2 1/2 days later. Why the long delay? And why don't you … (read more)

Ok. The update downloaded 2 1/2 days ago. I've used Firefox since that download. It didn't install until now. 2 1/2 days later. Why the long delay? And why don't you have something show up in the banner or toolbar that designates that an upload to Firefox is happening? Now, we all have to guess why Firefox is behaving slow and erratic, close and re-open, and check for version.

Asked by steveaaayyy 4 months ago

Last reply by user75936209463636981919672261829024851314 4 months ago

Deleting my history

How can I save the websites I've been on, who I have emailed, who has emailed me, etc. If I delete my history in case I need to go to one of those websites or past emails… (read more)

How can I save the websites I've been on, who I have emailed, who has emailed me, etc. If I delete my history in case I need to go to one of those websites or past emails that I sent or someone has sent me to obtain information about something?

Asked by sam8899ww 5 months ago

Last reply by cor-el 5 months ago

Toolbar popup windows too small

Hi, as seen in the screenshots, the toolbar popup windows are way too small. This goes for installing addons, websites asking for permissions, and remembering autofill in… (read more)

Hi, as seen in the screenshots, the toolbar popup windows are way too small. This goes for installing addons, websites asking for permissions, and remembering autofill information. It only seems to affect those instances, as addons pinned to the toolbar work as expected.

I've tried:

  1. Clean reinstalling firefox (including deleting the Mozilla directories in AppData/Roaming + Local)
  2. Deleting the default profile and creating a new one and launching with that
  3. Deleting the xulstore.json file

The issue still occurs in troubleshoot mode, so doesn't seem to be an addon causing this. I also have the zoom set to 100% and font size as it was when installed; this is a fresh install still doing it.

This is similar to https://support.mozilla.org/bm/questions/1342630, except that was 2 years ago and trying those solutions did not work for me.

Any help would be appreciated. Thanks

Asked by lyxnxx 5 months ago

Last reply by zeroknight 4 months ago

Downloading a file from a website

When I try to download a file from a a download link from a trusted website it doesn't work. When I click it it just refreshes the page and doesn't download. I'm new to P… (read more)

When I try to download a file from a a download link from a trusted website it doesn't work. When I click it it just refreshes the page and doesn't download. I'm new to PC so I don't know if its something simple or if I may need to uninstall and reinstall Mozilla. Thanks in advance for any help.

Asked by johnson.hunter7 5 months ago

Last reply by jonzn4SUSE 5 months ago

How do I disable the mozilla.com news popups?

How do I disable the mozilla.com news popups? I keep getting annoying news popups with Mozilla.com written at the top of the popup. Todays was USAToday. I did not reques… (read more)

How do I disable the mozilla.com news popups? I keep getting annoying news popups with Mozilla.com written at the top of the popup. Todays was USAToday. I did not request this and I want it gone.

Asked by jefrdno 4 months ago

Last reply by cor-el 4 months ago

Synching bookmarks from my Mac to my iPhone

After synching from my Mac to my iPhone, the bookmarks on my iPhone are bare. There aren't nearly as many as there are on my Mac. But, in looking at Firefox on my iPhone,… (read more)

After synching from my Mac to my iPhone, the bookmarks on my iPhone are bare. There aren't nearly as many as there are on my Mac. But, in looking at Firefox on my iPhone, I honestly don't see where synch is even turned on there.

Asked by pb4072 5 months ago

Last reply by cor-el 4 months ago

Hardware Acceleration

I read this article on enabling/disabling hardware acceleration and I am missing the checkbox to toggle it. I am wondering if this is a firefox bug or if something about … (read more)

I read this article on enabling/disabling hardware acceleration and I am missing the checkbox to toggle it. I am wondering if this is a firefox bug or if something about my hardware setup is unsupported. I'm using a 1080ti running on the most recent drivers, 546.33. Windows 10 Education version 22H2

Asked by kylerumo 5 months ago

Last reply by TyDraniu 5 months ago

Firefox not allowing me to sign in, stating cookies and local storage not authorized. I have tried everything!

On a legacy iMac with over ten years of Firefox usage, I suddenly cannot sign in. The mac caps out at High Sierra 10.13.6 and I am unable to activate sync. I have tried a… (read more)

On a legacy iMac with over ten years of Firefox usage, I suddenly cannot sign in. The mac caps out at High Sierra 10.13.6 and I am unable to activate sync. I have tried allowing all cookies, restarting the browser several times, and even explored the config files.... to no avail.

How do I "enable local storage"? that's the error that sync provides me, but there is no option to fix that and all of your help files point me to cookies information (which I have done everything with). There are no actual help files to fix the local storage problem. This is frustrating!

Do I have to uninstall the entire application? If so, how to I preserve my bookmarks and pws without also porting over whatever is broken in the application?

Asked by Xander 4 months ago

Last reply by cor-el 4 months ago