All Products Support Forum

I am Member of a motorcyle forum which allows You Tube videos to be embedded in Forum posts.

When I try to view a video, the initial video Thumbnail can be seen, but clicking the screen to play the video just results in the "spinning wheel" and the video never starts to play.

If I click "Watch on You Tube", a new Firefox browser tab opens and the video plays on the You Tube web site without any issues.

If I use a different Browser such as Chrome to view the Forum web site, I can click on the embedded video and it wil play within the Forum web site.

As an example, there's a 6 second video clip here :

[Trophy Forum / "Driveline Slop"]

Any ideas ?

Thanks,

Alan

I have a slight problem. I'm currently using Firefox 116.0.3 and it seems that it can't update. The automatic updating will run, and then it will fail (this is all the time when using Firefox). It will recommend me to download the newest version from the website, but then the CDN will and I will be presented with the "connection was reset" error. This happens both on my Windows 10 and Windows 11 machines. Both are running Firefox 116.0.3.

Funnily enough I tried to see if I could download the newest version on Edge (Chromium), which it could but the version I got from the website was the same version I have now. I wonder if this is something to do with my region as I'm based in China and I'm aware that some software can have...problems.

Also, when trying to download version 122.0, it is fantastically slow and will often fail to complete.

Is there anything that could be suggested as I really don't want to use Edge.

Buttons like 3 bar preferences button, notification etc are broken or not visible just the highlight is visible and click the notification button also break the whole browser

Tech support help?

Basically If i search for a term in the address bar such as "Cheese" and press enter. Then it'll hang for awhile, and not do anything. But If I press enter again, it'll show the google page result for cheese.

Just wondering if anyone else has this issue, because chrome doesn't do this.

116.0 (64-bit) is my current version

The below live thread has always, since the start of its creation back at the outbreak of the war (so Feb/Mar 2022 time-frame) loaded slow and continues to load slow in FF (all version since then until now) and it loads a lot faster in Chromium based browsers. I've never personally dug into the page loading, but some aspects of how it renders embedded tweets seem super slow, and that's nothing to do with any changes Elon has made recently to Twitter/X... like I said, it been happening since Feb/Mar 2022 when the live thread was first created.

https://www.reddit.com/live/18hnzysb1elcs/

I just think that live thread is a great test case on where Firefox can measure and maybe improve some page load and render times.

I can't figure out why Firefox Focus for Android is opening Amazon links by default. It isn't set as the default browser, as far as I can tell it doesn't have anything set to open by default. Usually I have the option to choose which browser to open a link with because I have multiple browsers installed.

I'm using a Galaxy s22 Ultra running Android 13. Any suggestions would be appreciated

This last Firefox update had totally screwed up everyone's browser. Especially maps. Half of my maps, especially on Find A Grave no longer work. I dont know what you guys did, but you need to fix it fast!

My Mac (desktop) crashed and after that, my bookmarks disappeared. I redownloaded Firefox and logged in, but I could not find my bookmarks. So I tried to rebuild my bookmark toolbar but realized all the websites were already bookmarked (each bookmark star was blue).

Just to experiment, I opened Firefox from the external location (that is used for external hard drives, etc.) WITHOUT DOWNLOADING to the Applications on my Mac. Then I could fully see my bookmarks.

This is good but I have to open Firefox on the external location every time I restart my Mac or change the user.

How can I access my bookmarks in the downloaded Firefox as normal?

Thank you for your help!

I was told to ask for support here rather than at bugzilla.

User Agent: Mozilla/5.0 (Android 10; Mobile; rv:109.0) Gecko/116.0 Firefox/116.0

Steps to reproduce: 1. Install Fennec from F-droid 2. Open browser 3. Observe splash screen 4. The original logo is back

Actual results: 116.2.0 changed the startup splash screen back to the regular logo. I actually rather liked the minimalist splash screen logo we had for a few weeks prior.

Expected results: Is there a flag in the config that I can change to get back the minimalist logo?

I can go to xfinity email but when trying to access email it will say the service is not available right now. Before the latest firefox update I had no problem with accessing comcast email with Firefox. I can access email thru chrome without a problem. I have cleared cookies and cache but it made no difference. What do you think is going on. Thanks.

I have Firefox Sync enabled in my Firefox browser on a few computers. When I logged in to Firefox Sync initially, it did sync-up my new computer with all of the saved bookmarks and history. I am not sure if any of my logins were saved). When I go to websites and login, I am prompted with the dialog to save my credentials, and I say ok, save. But the logins are not remembered. And in my about:logins page shows "no logins found". I don't care about retrieving any old logins, I just want to be able to save new ones and get the default behavior of saving logins working again.

I have been using Firefox as my default browser in Windows for a number of years without problems until recently. However I now find that, when I log on to sites where I have accounts, I am not automatically signed in. When I select sign in I am taken to a sign-in page where, on some accounts, , my usernames and passwords are already filled in. I have tried following Firefox guidelines with regard to settings and options, all to no avail. Can you assist me please.

Whenever I try to open Firefox, it takes about 25 seconds to boot. This behavior can be observed both with all the extensions running and in safe mode. The link to the profiles are shared below.

With extensions: https://share.firefox.dev/3riMPQZ In safe mode: https://share.firefox.dev/3OadE31

I have been noticing this for a few months now. Firefox works just fine after wasting ~25 seconds initially. I have also reinstalled Firefox multiple times. Right after the installation, the boot-up can be very fast (less than 1 second). However, after using Firefox for a few hours, the problem comes back.

I am not well-versed in reading Firefox profiler reports. So, please help me figure out what's actually happening in those ~25 seconds.

When I scan the QR code shown on my computer with my phone and press the sync buttons, I get a message on my phone to; "Open the authentication app and enter the security code it provides."

I have no idea what this app is or where to find it to open it. Is it on my phone or my computer? Why can't you just show the code on my computer sync screen?

And, your help pages just repeat the same instruction verbiage as the sync app on my phone. No additional help at all!

This is a many years old account/install with Netscape/Firefox, now 116.0.1, 64-bit Windows.

When offered a box for email step 1 login -- this site, for example -- FF auto fill offers my correct address first, but then there are two offered below that in the auto fill offers that are not mine.

How can I access where those are stored and remove those erroneous or mal email addresses?

Searching here infers the Profile; yes, my first guess, but my Profile is 725 MB ... so any hints available?

My M-1 MacBook Pro has been running warm since I installed Firefox 116.0.3 (64-bit).

EtreCheck Pro reports that "plug-in container.app" is a runaway process.

When I show package contents for Firefox, I can see "plug-in container.app" in the MacOS folder.

Will there be an update soon to correct this problem? Firefox is my primary browser. I work in the SaaS industry and have to run a browser 24/7.

I can no longer access the website www.att.com. I receive the following error message. I've deleted history cache and cookies but still can't access it.

Access Denied You don't have permission to access "http://www.att.com/" on this server.

Reference #18.14ad3c17.1692143272.3762eaa6

Any suggestions? It works fine via Microsoft Edge

According to this support page (https://support.mozilla.org/en-US/kb/sync-custom-preferences#), setting ``services.sync.prefs.dangerously_allow_arbitrary`` to True will sync all my preferences.

I have set it to true on the two devices I want to sync (2 desktops, Windows and Ubuntu). However, the preferences are not synced. For example, ``browser.compactmode.show`` keeps its default value "False" on my Ubuntu installation, despite it having the modified value "True" on my Windows installation.

I have tried pressing "Sync now", and restarting the browsers - to no avail.

Could anyone tell me what am I doing wrong?

Since the FF update to 116.0.2 (64-bit) I am unable to save images from a very specific part of Ancestry.com. The database is the U.S., School Yearbooks, 1900-2016. All of the other image databases on Ancestry download without issue, and I am able to download the Yearbook images using Edge, so this appears to be a Firefox issue, especially as it began immediately following the most recent update.

The Yearbook images do differ from the others in that you are given an option to download two images as a zip file, or just a single image, but neither option results in the Save As dialogue appearing, and the images do not download anywhere.

This is a very strange issue, but maybe someone familiar with the most recent update could have some insight as to what has been changed that might have this impact.

Windows 11 Version 22H2 (OS Build 22621.2134), if that makes any difference.