All Products Support Forum

Hello all,

I had been using firefox as the standard browser for years, but since the DNS-over-HTTPS feature I have had trouble with protecting my family on the web via DNS filtering. Currently the only solution that has worked is to use a different browser (the Spin browser, for whoever is interested). I have Firefox blocked using the Android family link feature (and they can't install new apps without permission). Personally, I would love to move everyone back to Firefox, but I can't find a way to do it safely. Is there a way to effectively disable DNS-over-HTTPS such that it can't be changed (kids are pretty quick at figuring out that they can just go to the settings and figuring out that they can turn the feautre back on). A parental control feature would be ideal, so I can just set the DNS-over-HTTPS to use the family DNS filter in a way they can't turn it off. Does anyone have an helpful solution, or is Firefox dead for family protection?

Respectfully, Andrew

I have a slight problem. I'm currently using Firefox 116.0.3 and it seems that it can't update. The automatic updating will run, and then it will fail (this is all the time when using Firefox). It will recommend me to download the newest version from the website, but then the CDN will and I will be presented with the "connection was reset" error. This happens both on my Windows 10 and Windows 11 machines. Both are running Firefox 116.0.3.

Funnily enough I tried to see if I could download the newest version on Edge (Chromium), which it could but the version I got from the website was the same version I have now. I wonder if this is something to do with my region as I'm based in China and I'm aware that some software can have...problems.

Also, when trying to download version 122.0, it is fantastically slow and will often fail to complete.

Is there anything that could be suggested as I really don't want to use Edge.

I get no warning when auto updates begin installation. I get notified about 1/2 way through the process. The pc (Win 10 pro 64bit) slows to a crawl for 5-10 minutes, then the install finishes, & then it's another 5-10 minutes before the pc is usable.

I would really appreciate a "update is available" notification, which I would agree to at a convenient time. This is really getting to be problematic. Other browsers that do auto updates don't hose my pc.

Thank you!

Hi, Recently purchased new laptop with Win 11. I was having trouble downloading anything. Always indicated failure.

I checked some of the responses here for that problem. One of them said to not accept HTTPS only. When I checked my settings, it WAS already set to Don't enable HTTPS-Only Mode. I then set the HTTPS-Only mode to Only in private windows. That setting now allows downloads. Why doesn't it allow downloads when I don't accept HTTPS only?

The following just started a week or so ago. When I start Windows 11 (latest version), Firefox (build 116.0 64 bit) automatically starts and the page that displays is attempting to access one of my Microsoft accounts. I tried toolkit.winRegisterApplicationRestart. but nothing changed. There is nothing in my Startup folder related to Firefox, and msconfig doesn't list anything as a startup process.

What's strange is that this just started happening. I've used Firefox as long as I can remember, and have never had this issue.

Short of uninstalling Firefox and reinstalling it, does anyone have any suggestion(s)? Thanks.

Hi, I have tried to create a google account two times. Each time Firefox didn't save the google account name.

Firefox did save the password though. Just the username is empty. So, the third time I will write down the username.

I know how to create a Google account. Pretty sure it will work. My question is, why is this happening? Am I paranoid thinking Google doesn't like to support Firefox?

Best regards

I believe I had originally installed Firefox while I was in the UK. Since then I've moved to the US. When I type "amazon" in the location box, the first option is "amazon.co.uk". I've looked for options to change this to amazon.com. I cannot remove it (there's no "..." to the right). I've downloaded and reinstall Firefox now that I'm in the US. I made sure my default language is English (US).

One thing I can't done is completely uninstall Firefox and then reinstall. I'd rather not lose any settings and so am saving that for the last resort.

Anything else I can try?

I seem to remember that there was a setting to open with a standard set of sites, selected by me. I may be mistaken but it is a pain to keep opening these everytime I log on. Any help would be appreciated. Thanks in advance.

Various tasks have no effect , eg entering 'Duolingo.com' in the search field has no effect. Nothing is returned (screen remains blank - no messages). No problem with other search entries Also attempted link to my bank account similarly froze. End up by switching to Msoft Edge and completing my mission.

I am frequently needing to clear the Cached web content, when doing development work on a website. I always need to remember to remove the check mark from the Cookies box. However, I sometimes forget and loose dozens of log-in cookies and need to reset them, which is a big pain.

I was unable to find anything in the Firefox Advance Configuration settings. In Chromium and Chrome browsers, only the Cached images and files box is set with a check mark. If I cannot change the default for Cookies, this is reason enough for me to switch browsers, despite using Firefox for many years.

I am using Firefox in a Linux environment with multiple workstations, where I may be logged into more than one workstation at once. The workstations have an auto-mounted home file system such that my home directory (including my Firefox profile directory) are shared.

Because of this, when I try to launch Firefox on a second workstation, I get an error saying "Firefox is already running but is not responding". I have read the support articles about this issue, and other community support threads, but none of them address this use case.

I wish to use the same profile, so that I still have all my bookmarks and such, and have them continue to stay up-to-date. How can I do so in this environment?

This question was asked, but the answer is outdated. This option no longer exists.

https://support.mozilla.org/en-US/questions/1322516#question-reply

I am using version 116.0 for Arch Linux.

In Firefox, when I type 'news' into google instead of getting a list of links it takes me straight to the Financial Times website. Is this an issue with google or is Firefox being hyjacked?

I am trying to my account to authy but after I scan the QR and type the code, FireFox say wrong codes. Authy worked fine with many other accounts so what to do ?

I know the answer to this is probably going to be along the lines of this is not possible, but I thought I'd ask anyway since none of the information is entirely clear. Or answers my exact question.

I have one desktop install of firefox and I have two android ones. I have all three synced to one firefox account, so it's easy to grab links I saved while wiki diving on something. While this works perfectly for the desktop side of things, the mobile side is where the issue arises.

Currently all my bookmarks from both mobile firefox accounts are merged into one long set, regardless of device. While the desktop ones have their own folder. Is there a way to keep the bookmarks from each device in their own separate folder? Like say instead of having one big mobile bookmarks folder, having one named DeviceX, and the other DeviceY?

It's still semi functional on desktop where I have more screen real estate and have to deliberately go to the mobile bookmarks folder, but on the phones it can be confusing when a set of bookmarks from device 1 mixes randomly into those of device 2. As it can become a lot harder to keep track of things.

Now I know one can turn off syncing of bookmarks. This is not what I'm looking for as I do still want to be able to share them between all three devices. Just have them more organised.

I also know one can make different accounts for say work or personal, but again I want them all to sync, just not mix them into one list.

So in short is there a way to be able to have two android devices into a threeway sync and keep the bookmarks separate? Or is my only option the round abound way of making subfolders and hope I remember to save in those?

Thanks either way.

Hi there,

Is the script in this product bypassing Firefox privacy fences? I do not understand what they promote, but I have not a good feeling after reading their explanation. https://confection.io/scripts/click-engage-xbox-com/.

But I hope Firefox can do something against this possible new threat.

If I go to https://media.telstra.com.au/home.mobile.android.html using Firefox and then click on the "Webmail" button, I'm taken to https://email.telstra.com/login from which I am unable to log-in.

However, if I do the same using Safari as a browser, I'm taken to a page entitled myid.telstra.com (with a lock symbol in front of it), from which I CAN log-in.

Can anyone offer an explanation. Note, this situation with Firefoix kind of happened overnight some period ago - I had been successfully logging in using Firefox for months/years befoe hand.