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  • Archived

I can not connect to a program on my computer

I don't know if connecting is thru Firefox or just a microsoft problem. I can not get the program to open. when I try to open it just flashes and doesn't open. I am 82… (read more)

I don't know if connecting is thru Firefox or just a microsoft problem. I can not get the program to open. when I try to open it just flashes and doesn't open. I am 82 and don't know who to call.

Asked by gacsw 1 year ago

Last reply by cor-el 1 year ago

  • Archived

primary password

‘Due to age/infirmity my typing has worsened & mistakes are made when typing my Primary Password, resulting in having to re-type it 2 or 3 times. Is there any way I c… (read more)

‘Due to age/infirmity my typing has worsened & mistakes are made when typing my Primary Password, resulting in having to re-type it 2 or 3 times. Is there any way I can see what I have typed instead of a row of black dots? Many thanks for a quick response Peter Gordon Smith

Asked by peter131 1 year ago

Last reply by Terry 1 year ago

  • Archived

Lost Facebook content after refresh

Hi, I lost my FB content after refreshing,but I can still login. I went into about:profiles and found 2: 1. Profile:default-13 digits, the first line showing "no" RENAME… (read more)

Hi, I lost my FB content after refreshing,but I can still login. I went into about:profiles and found 2: 1. Profile:default-13 digits, the first line showing "no" RENAME REMOVE SET AS DEFAULT PROFILE LAUNCH PROFILE IN NEW BROWSER 2. Profile:MY NAME

  This is the profile in use and it cannot be deleted
  first line showing "yes"
  ONLY RENAME BUTTON AVAILABLE

I would go for the second since has my name on it and "it cannot be deleted, but, It doesnt have the "launch profile in new browser> I wish to hear from you before I do anything thanks

Asked by dona 1 year ago

Last reply by Terry 1 year ago

  • Archived

Firefox Theme keeps reverting back to an old theme I no longer have or remember whenever I sign into any Firefox browser.

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox b… (read more)

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox browser, an old theme I used to have that I no longer have on my account keeps coming back, and I've tried to find solutions to this issue, but none have had this kind of issue. It may be similar to issues those have had, or currently have, but I can't seem to do anything to remedy this issue.

Keep in mind that this is not a Firefox browser issue, it is an account issue.

I'd be deeply grateful to any assistance you may have for me.

Asked by m-fuller 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How do I recover lost saved game statistics and history after firefox update? The only other profile that shows is from 09/04/2021 not today before the update

Bookmarks and passwords have not been affected. Is this site data that may or may not be able to recovered? ... I am semi-proficient in finding folders, files and such...… (read more)

Bookmarks and passwords have not been affected. Is this site data that may or may not be able to recovered? ... I am semi-proficient in finding folders, files and such....Thanks

Asked by jstachow 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Site not operating properly on Firefox

I am unable to use the Google Reverse Image website via Firefox. It will not allow me to upload the image to the site. I have no problem when accessing the site via Mic… (read more)

I am unable to use the Google Reverse Image website via Firefox. It will not allow me to upload the image to the site. I have no problem when accessing the site via Microsoft Edge.

Asked by Yeoman3 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

7/27/22 latest version, everything is zoomed in! How to go back to a normal size?

So Mozilla automatically updated me to the latest version of Firefox browser for my PC (windows 10) and EVERYTHING is zoomed in to the point I can't even read my email. H… (read more)

So Mozilla automatically updated me to the latest version of Firefox browser for my PC (windows 10) and EVERYTHING is zoomed in to the point I can't even read my email. Half of it is off the page because of this ridiculous enlargement of every thing about this browser including the top bars on the browser. How can I fix this or do I have to, once again, install a previous version of Firefox, like I did with the last update? Thank you.

Asked by larrysdinner 1 year ago

Last reply by Paul 1 year ago

  • Archived

Syncing between work and home computers

Is there a way to get my home and work computer to sync. It is almost like I have two different web browsers. I should be able to see my browsing history from work on my … (read more)

Is there a way to get my home and work computer to sync. It is almost like I have two different web browsers. I should be able to see my browsing history from work on my home computer, shouldn't I?

Asked by freeatlastnewsletter 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Troubles Logging in to sites after latest update.

can't log in to a number of sites. This time private browsing doesn't work. Trying to log into utility company. PLEASE FIX THIS! I'm having to use other browsers. … (read more)

can't log in to a number of sites. This time private browsing doesn't work. Trying to log into utility company. PLEASE FIX THIS! I'm having to use other browsers.

Asked by katsuey 1 year ago

Last reply by Terry 1 year ago

  • Archived

Bookmark details are missing

Bookmark details for my bookmarks are suddenly missing. I still see the list of bookmark folders, and within each folder I still see the list of bookmark names. But the n… (read more)

Bookmark details for my bookmarks are suddenly missing. I still see the list of bookmark folders, and within each folder I still see the list of bookmark names. But the navigation details (i.e., URLs) for each bookmark are nowhere to be seen. Nothing happens when I click on a bookmark.

What could have happened? Is there a way to recover that information? (Unfortunately I don't have an up-to-date bookmark backup.)

Asked by joe.dempsky 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

You don't have permission to access the requested URL on this server. Reference: 18.1a69dc17.1659031718.91515c30

Do I need a Mozilla Support account to get direct help from Mozilla instead of posting a question to the community which didn't resolve my issue? I'm receiving this erro… (read more)

Do I need a Mozilla Support account to get direct help from Mozilla instead of posting a question to the community which didn't resolve my issue?

I'm receiving this error for multiple websites, Macy's is one of them that I can't consistently access. The error message in the subject line and different reference codes appear. I've attempted to use the solution provided in the Help but it doesn't work. This has been an ongoing issue for other websites as well so I have been forced to use Chrome or Edge, which are not my preference. Nothing in the Help or Contributor resolves the issue either. I see the resolution but it didn't work for me.

Please help me resolve this problem because it happens randomly to specific sites. I don't remember them all but I know Macys is consistently blocked.

Thank you

Asked by thicknthin4 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Facebook autoscrolling in Firefox only.

Recently I began having a problem in Firefox on Facebook. After a bit of scrolling on facebook, there is a pause, then suddenly facebook autoscrolls very quickly, sometim… (read more)

Recently I began having a problem in Firefox on Facebook. After a bit of scrolling on facebook, there is a pause, then suddenly facebook autoscrolls very quickly, sometimes jumping down 6 to 8 posts at a time. It only happens in Firefox, but it has been so for a few weeks now. Any ideas how to fix it? (Or is it something Mozilla needs to fix?)

Asked by bob257 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Tab no longer opening under firefox

I'm a realtor and I use firefox as my browser bc I have all apple products and an esign portal that I use doesn't work with explorer. Two days ago firefox stopped allowi… (read more)

I'm a realtor and I use firefox as my browser bc I have all apple products and an esign portal that I use doesn't work with explorer. Two days ago firefox stopped allowing me to open my MLS browser Navicamls.net. I can open it on internet explorer or any other computer that is not a mac, but I can no longer open it using firefox.

Walt Roark

Asked by wroark4 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

What are you doing with Firefox browser. Have been using it since the 90's with very little trouble but in the last six months it has become hopeless. Just constant dropouts, but switch to Google Chrome and it's perfect. please fix this problem. .

What are you doing with Firefox browser. Have been using it since the 90's with very little trouble but in the last six months it has become hopeless. Just constant dropo… (read more)

What are you doing with Firefox browser. Have been using it since the 90's with very little trouble but in the last six months it has become hopeless. Just constant dropouts, but switch to Google Chrome and it's perfect. please fix this problem. .

Asked by krodger48 1 year ago

Last reply by MaxLen 1 year ago