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Issue accessing specific URLs on a single website, Ancestry.com. Same URLs can be accessed easily on other browsers

Using Ancestry.com for genealogical research. The option exists to view other trees with comparable information. Works in Chrome, Vivaldi and Opera. Works in Firefox Deve… (read more)

Using Ancestry.com for genealogical research. The option exists to view other trees with comparable information. Works in Chrome, Vivaldi and Opera. Works in Firefox Developer. Will not work in FF 100.0.2. I've tried the usual troubleshooting - safe mode, enabling/disabling DNSPrefetch. Example URL http://trees.ancestry.com/pt/PersonMatch.aspx?tid=44861136&pid=162378642007&src=m which should display snapshots of other trees containing the same people. Only on Firefox, I am redirected to my homepage on the website. I have read of others having the same problem. Any fix suggestions? Thanks.

Asked by confidential48 1 year ago

Answered by Terry 1 year ago

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Any time I move my Samsung phone (without even passing security fingerprint) a message box appears then quickly disappears until moving the phone again

Cannot take screenshot of problem (pop up ms from Amazon via Firefox) . . as soon as I pick up the phone or attempt any action whatsoever, the message box disappears. An… (read more)

Cannot take screenshot of problem (pop up ms from Amazon via Firefox) . . as soon as I pick up the phone or attempt any action whatsoever, the message box disappears. And since I have a fingerprint access option on, the moment my finger touches the screen for full access there is no record of the message for screen capture. Also, if I do nothing, the screen goes black (normal, with time/date etc visible) within a few seconds after the message appears . . though it is waiting for me to touch the screen at which time it reappears again for a few seconds. So it is pick up the phone . . trigger motion detection . . message box appears . . wait a couple of seconds . . black screen . . touch or pick up the phone . . message box . . black screen etc. I can of course do the fingerprint scan and have full phone features, but the preliminary nag "box message" all the time bugs the hell out of me. In the text of my "complaint" I quoted what the message says, it is not from Firefox but does have a tiny Firefox logo upper left. The small rectangular window also has a left/right "full return" arrow (grayed out each one) with a black "pause" button in between the two arrows, and it is not grayed out. However nothing happens if I touch it. In very small print under the main text (first few words of my Amazon review) is a link to the Amazon page where I posted a review of a product. The message itself that I refer to is NOT from Firefox, but is comprised of the first few words of my review headline (not all of it but most) on the Amazon product comment review page. So even though the "content" of the unwanted message is from Amazon, the Firefox logo nevertheless appears (very tiny) in the upper left of the rectangular window, so it appears to be a composite error interaction between Firefox and Amazon. How to tell Firefox to stop posting it? Or how to tell Amazon that their software is somehow involved? I haven't a clue . . ! This is a re-written complaint . . the original one resulted in an email request from "Seburo" who asked for a screenshot, but did not provide a return email address that functioned. So I am posting here a second time, thanks.

Asked by richloomis 1 year ago

Answered by richloomis 1 year ago

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Stop with the unannounced updates

I am sick of the unannounced updates that occur without prompting me. Edge doesn't do this and I'm fed up with Mozilla unannounced updates. Going to uninstall Firefox bec… (read more)

I am sick of the unannounced updates that occur without prompting me. Edge doesn't do this and I'm fed up with Mozilla unannounced updates. Going to uninstall Firefox because of unannounced updates.

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]


Asked by Michael Rohwedder 2 years ago

Answered by Chris Ilias 2 years ago

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MazdaUSA.com won't load correctly

mazdausa.com won't fully display. I just updated to version 100 (woohoo) and tried looking in troubleshooting mode, still no luck. The middle of the page where the car (p… (read more)

mazdausa.com won't fully display. I just updated to version 100 (woohoo) and tried looking in troubleshooting mode, still no luck. The middle of the page where the car (picture) is supposed to show up is blank. The rest of the site loads.

Asked by andrewmccoy123 2 years ago

Answered by Dropa 2 years ago

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Firefox 100.0.1

After i just updated Firefox to newest version .. I can not load any website anymore!!!!!! please make it so i can return to the previous version ASAP so everything works… (read more)

After i just updated Firefox to newest version .. I can not load any website anymore!!!!!! please make it so i can return to the previous version ASAP so everything works again.

Al those other solutions you guys give like clear cache disable en able etc don't work and take hrs of time

When oyu push a other update through some 1's throat atleast make it that it A)works B) option to roll back . TY

Asked by Firefoxuser 2 years ago

Answered by Firefoxuser 2 years ago

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Win 10 RESET PC: afterwards, I installed latest ver. FF, now logins;pswds;bookmarks are gone

Sorry for asking a question so many others have asked but I am having trouble completing fixes that were suggested. I do project research with over 25+ websites and can'… (read more)

Sorry for asking a question so many others have asked but I am having trouble completing fixes that were suggested.

I do project research with over 25+ websites and can't do without my p/words especially, but also my bookmarks. I just reset my PC Win 10 and as you know this operation cleans out everything but OEM apps.

So, I downloaded latest ver. FF but my passwords and bookmarks aren't there which I actually anticipated.

I read many posts and replie s on how to restore from old Firefox date filesbut I just don't get it (about:support, Help > troubleshooting information). I located my old FF profile easily. OK fine, now what? Instructions said to copy profile but to where? And how, exactly? Do I paste it somewhere?

Another "Reply" said to locate "Local Directory, no root", then click Paste and restart Firefox. Where is Local Directory? Is there a FF restart button?

Frustrated.

Thanks.

Asked by lewyes 2 years ago

Answered by Paul 1 year ago

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Getting access denied, looks like website is perceiving me as someone suspicious.

I tried to log in to my bank and it says "access denied." I may have changed a setting or something on Firefox or my VPN. I'm confused, am not very computer savvy. I wen… (read more)

I tried to log in to my bank and it says "access denied." I may have changed a setting or something on Firefox or my VPN. I'm confused, am not very computer savvy. I went to Apple store last weekend for phone and they said I should use Safari for info security, so I made that default on my Mac Mini (where I'm writing now) for a couple days, but then got blocked from a website where I plan to apply for a job, so I went back to Firefox, after I read articles saying that Firefox is more secure. I am using a VPN, so is that part of the problem ? (shouldn't be, because I have had that for a year or so). I don't know what to do, and it is after 12:45 am now, and I have to go to bed, have to get up for work in 6 hours. I hope someone has some help for me when I log in tomorrow. I hope that I have not been hacked. Thanks for reading!

Asked by brianarc1 1 year ago

Answered by cor-el 1 year ago

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Website Login not Retained while Browsing

I don't mean "saving" login information for later use, that I do not want to do. What I mean by the login not being retained is that when I log-in to a website like say … (read more)

I don't mean "saving" login information for later use, that I do not want to do. What I mean by the login not being retained is that when I log-in to a website like say Amazon, while I'm browsing, I end up having to re-enter my login information pretty much every other time that I switch between pages. I've never had an issue like that with any other browser. Is there some setting I need to adjust to stop that from happening? As I said, I'm not looking to save my passwords and usernames within the browser, I just want to effectively browse a website after logging into it without needing to login every time I move between pages. Thanks!

Asked by The_Dude_Abides 2 years ago

Answered by FredMcD 2 years ago

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About donations from Indian users using rupay cards

How can I donate to mozilla as an Indian user? Currently, mozilla doesn't accept rupay cards, which is mainly used in India. PayPal also doesn't work in India. We have an… (read more)

How can I donate to mozilla as an Indian user? Currently, mozilla doesn't accept rupay cards, which is mainly used in India. PayPal also doesn't work in India. We have an alternative PayTM for it. Is there any way to donate without using visa or Mastercard?

Asked by YashasNadigSYN 1 year ago

Answered by Paul 1 year ago

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my Router page, times out can't log-in no problems connecting to the Internet’ in ‘Firefox’

I have been trying to log on to my router page for months! I was able to log-on once only. I have tried everything, with no luck. It seem as though Firefox is using AI w… (read more)

I have been trying to log on to my router page for months! I was able to log-on once only. I have tried everything, with no luck. It seem as though Firefox is using AI within the browser for certain things... Why isn't there a better way to log-in to the Browser Page for using your router? it should not be so complicate being that many people use them.

Asked by Amazon13 1 year ago

Answered by jonzn4SUSE 1 year ago

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It stops while writting,changing mail inbox page and do not display emails as normal

Please fix the abovementioned problems,make a browser bit faster,improve the consistancy of the browser so that it will stop crushing.Please make it stop alternating or c… (read more)

Please fix the abovementioned problems,make a browser bit faster,improve the consistancy of the browser so that it will stop crushing.Please make it stop alternating or change mail pages.

Asked by taxistar 2 years ago

Answered by cor-el 2 years ago

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Access to banking websites

Hi New Dell Inspiron 15-3000, installed Firefox 100 in new laptop, transfered all files via LAN from old laptop All websites work ok except 2 of the 4 banking websites I … (read more)

Hi New Dell Inspiron 15-3000, installed Firefox 100 in new laptop, transfered all files via LAN from old laptop All websites work ok except 2 of the 4 banking websites I use. One site will not accept my login the other will open after putting in my login twice Have gone to "troubleshoot mode" and both sites work , go back to "normal" and they do not work Any clues how to fix this, not to technical please I am not a computer whizz and all children have left home Many thanks Ron Managh

Asked by ronmanagh 1 year ago

Answered by cor-el 1 year ago

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I used to be able to go to another window by clicking on a subject in the search engine

Whether I was in the standard Firefox search window, or Google, or DuckDuckGo (my preferred choice), I was able to click on a specific topic in the search window and have… (read more)

Whether I was in the standard Firefox search window, or Google, or DuckDuckGo (my preferred choice), I was able to click on a specific topic in the search window and have it automatically open a new window within the Firefox window settings. I can no longer do this with Firefox 100.

Please fix!

Asked by George 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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I lose the connection with google (gmail, drive, translator)

When I open gmail in Firefox browser, I lose the connection very often, it also happens with google drive. But it does not happen to me if I use Outlook from the web, I o… (read more)

When I open gmail in Firefox browser, I lose the connection very often, it also happens with google drive. But it does not happen to me if I use Outlook from the web, I only lose the connection with Google from Firefox.

However, if I open the same thing using Google Chrome, this does not happen, it works correctly throughout the day, and I do not lose the connection.

My version of Firefox is 100.0.2 (64-bit) on my notebook I have Windows 10 Pro installed.

Asked by elserhumano 1 year ago

Answered by Terry 1 year ago

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AOLattachments not opening

Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enh… (read more)

Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enhanced tracking has not fixed it. My attachments open in Edge and Chrome. Like others I would like to stay with Firefox but cannot live with this problem. Help please

Asked by DavidWalker 2 years ago

Last reply by cor-el 1 year ago

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WIll not search

I moved my old hard drive to a new ssd. Everything works but Firefox . I uninstalled and reinstalled when i try to use it I put in a search term hit enter and nothing ha… (read more)

I moved my old hard drive to a new ssd. Everything works but Firefox . I uninstalled and reinstalled when i try to use it I put in a search term hit enter and nothing happens. Also the drop down on right side nothing can be used

When I did the reinstall a error message came up about The code execution can not be found because VCRUNTIME 140-1 was not found reinstall Firefox again I did that did help

Thank you in advance

Asked by stbr51 1 year ago

Answered by cor-el 1 year ago