All Products Support Forum

cannot download firefox browser because I have an expired chrome browser that I'm supposed to delete first -

However - have tried a dozen or so ways to do just that - or so it appears and still cannot download the

firefox browser and after much frustrated key pounding find evidence chrome is not really deleted - help losing

my mind - I'm 77 years old and not computer literate but not senile either - i hope

I found on your website that I can edit subject lines of e-mails I received using the add on (https://support.mozilla.org/en-US/questions/1155148) .

I downloaded the add on, but unfortunately the

link 'how to install' goes to ? gets me a: Not Found . The requested URL was not found on this server. (http://xenos-email-notes.simplesite.com/416814616)

Since my computer does not know what to do with the downloaded file I need help on how to install the add on. Thanks

I have a large number of subfolders in my @gmail.com/All Mail. Using version 102 and all previous versions for many years with few problems. I have tried to update to SuperNova a couple of times. It takes my All Mail folder and divides it into two identical 'Archives/@gmail.com/All Mail' folders and half of my subfolders are in one of them and the others are in the second one. There is no rhyme or reason as to which ones it decides to seperate as far as I can tell. It makes it time consuming and inconvenient to find what i want, especially as it now runs off the page despite choosing Compact view. Why is this happening, and how can I fix it?

The Debian Firefox packages available are only 115.6. Thought it would be nice to have the latest. Grabbed all the dependencies according to the Mozilla web site.

Installed Firefox 121.0 as root and placed folder into /opt, as instructed. Went through all the settings and imported my bookmarks.

Now there is a 121.0.1 upgrade available but my browser won't automagically install the upgrade. Says click here to download. So I do. I get the entire tar.bz2 bundle, which creates a full directory structure, as if I was starting over.

Can I just move a few files from that into the existing /opt/firefox directory to get the upgrade? If so, which ones?

Or, can I move few files from the existing directory into the new version, and replace the whole lot? If so, which ones?

Thanks in advance.

hello, i've created my account on another device, but collections aren't transferrin'. how i can move all of mine collections to new device with my mozilla account?

cheers Jerzy.

On new device I downloaded Thunderbird from MS Store and I tried to copy my old profile, however despite successful copying to AppData\Local and AppData\Roaming, Thunderbird doesn't see the profile. I created a new profile to try renaming and replacing the files, but I noticed that folder for the new profile didn't appear in AppData locations. I tried to open them via 'about:profiles' and I received an error, I also tried to rename my old profile to new name I found there - but nothing helped. As my last attempt I tried to import files via Import Tool, but after choosing the correct folder, Thunderbird shows an error (more details are supposed to be in error console which I have no access to, as the files don't exist physically in AppData location). Export also failed as the file size exceeds 2 GB.

Is it somehow possible to successfully copy the profile to the version from MS Store? I'm sure that downloading installation file from Mozilla site would help, as I've been copying profiles many times before this way, but here I need to use MS Store as a single point of installations.

I would reinstall Thunderbird to see if that fixed the problem. However, I am afraid of loosing data.

The installation has 3 email accounts and two of them are not allowing a logon and one is missing its control block.

I am replacing my old PC with a Mac that is running Sonoma. I’m a new Mac user so this is brand new to me. I have moved my Tbird profile from one PC to another. But moving to a Mac is brand new to me.

I have no idea where a Mac stores files or how to download to the right place.

Would you please walk me through, step by step, how to download my Tbird profile from my PC to my Mac so I will have all of my old email?

I have been using Tbird for decades and do not want to lose that email in my move to Mac.

Many many thanks in advance for your support.

This am my Windows 11 pc had restarted, as it did yesterday also. No icon for Firefox, got a message saying Windows could not access something. Looked for FF in my apps, not there, so downloaded it, now working. Then clicked my Thunderbird icon in the tray and got a virtually blank screen that I have never seen, nothing from my account, no menus, just Thunderbird blurb on the right side and a big Donate button. Looked for TB in my apps, not there, so downloaded it, still as above. PLEASE HELP> I am NOT someone who can go into files etc etc and am desperate to get my TB back again. Many thanks, Gillian

Ok. The update downloaded 2 1/2 days ago. I've used Firefox since that download. It didn't install until now. 2 1/2 days later. Why the long delay? And why don't you have something show up in the banner or toolbar that designates that an upload to Firefox is happening? Now, we all have to guess why Firefox is behaving slow and erratic, close and re-open, and check for version.

After crash, I had to reinstall Windows. After I enter correct address and password, Thunderbird won't connect. I suspect that my two party authorization set up with mail.com is the problem. Thanks

Had to wipe old Win 11 due to corruption. When setting up from scratch, I use 3 gmail accounts. However when I downloaded Tbird, trying to set up myt 3 gmail accounts, Gmail will NOT authorize Tbird. I have tried all advice that I've seen on forums and on YouTubes. None work. Contacting Gmail is impossible. Forums are not providing any solutions. Does anyone have a proven fix? I appreciate your help. Thank you.

I successfully logged in using oauth2. But after I clicked the "allow" button on the oauth2 page of google. However, after that, I still see "unable to log in at serve. Probably wrong configuration, username or passward".