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Recovering/migrating email files

The mother board on my old computer crashed and I needed to get a new computer. Old computer will not post or boot-up. Is there anyway to retrieve and transfer my Thunder… (read more)

The mother board on my old computer crashed and I needed to get a new computer. Old computer will not post or boot-up. Is there anyway to retrieve and transfer my Thunderbird email files to my new computer when the old computer will not post? Thanks!

Asked by ertter 1 month ago

Last reply by david 1 month ago

cannot install Firefox 124.0.2

I am running Edition Windows 11 Home Version 23H2 Installed on ‎10/‎13/‎2022 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0 Device speci… (read more)

I am running Edition Windows 11 Home Version 23H2 Installed on ‎10/‎13/‎2022 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0 Device specifications; Device name MSI Processor 12th Gen Intel(R) Core(TM) i7-1280P 2.00 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor

When I click on install Firefox 124.0.2 the following window pops up stating; Sorry, Firefox can't be installed. This version of Firefox requires Microsoft Windows 10 or newer. Please click the OK button for additional information.

Which opens up a new window giving me the following installation requirements.

Firefox System Requirements Firefox 124.0.2 Windows Operating Systems (32-bit and 64-bit)

   Windows 10 or later

Recommended Hardware

   1 gigahertz (GHz) or faster compatible processor or System on a Chip (SoC)
   1GB of RAM / 2GB of RAM for the 64-bit version
   500MB of hard drive space

As previously noted, my windows operating system and hardware meet the Firefox System Requirements.

Please let me know what needs to be done to install Firefox 124.0.2

Thank you! John

Asked by jdhersh 3 weeks ago

Last reply by zeroknight 3 weeks ago

Unable to access my Gmail accounts

Since 'upgrading' to the Supernova version, I have multiplying problems. I have 3 gmail accounts, all of which I used to be able to access through Tbird. Nice and easy!… (read more)

Since 'upgrading' to the Supernova version, I have multiplying problems. I have 3 gmail accounts, all of which I used to be able to access through Tbird. Nice and easy! I use POP, not IMAP. Very soon after loading one of the 115 versions, I lost access to one of my accounts. That was some weeks ago now. I tried deleting the account from Tbird and then re-adding it. I got an error message from Google. I have tried it MANY times with the same result, and so can no longer access it via Tbird. I have needed to access direct online via Chrome and Gmail and copy to one of my other gmail accounts which Tbird DOES read OK. Now a second account is experiencing the same problem. I have not deleted it from Tbird, as I don't want the same fiasco again. BUT, every few minutes, as Tbird checks my emails, I get a login window which I complete – which produces the same Google error message. This means that Tbird no longer accesses THAT email account, either. I now have only one Gmail account that Tbird can access, and I am concerned that that one may also fail. I SHOULD PREFER TO REVERT TO THE TBIRD VERSION WHICH IMMEDIATELY PRECEDED THE FIRST 'SUPERNOVA'. As far as I can see, Supernova is a disaster. There are other minor frustrations with it, which were not there before. I have a LOT of information stored in many folders and sub-folders, which previous Tbird versions handled well. Supernova is still OK with them, but I want to be sure to preserve all that information if I need to delete Tbird in order to revert to an earlier (and therefore reliable!) version.

Asked by blackberrylane.co.uk 4 months ago

Last reply by sfhowes 4 months ago

Migrating thunderbird profile from PC to MacBook

Hey, I would like to move my thunderbird profile (including all the old emails) from my old PC to a new MacBook. Before I buy the MacBook, I would like to verify that thi… (read more)

Hey, I would like to move my thunderbird profile (including all the old emails) from my old PC to a new MacBook. Before I buy the MacBook, I would like to verify that this is indeed feasible. I have migrated my Thunderbird profile from PC to PC and found it very intuitive. Is it essentially the same process for migrating the profile from PC to the MacBook? I assume the folder would be slight different but there will no not be a conflict due to the data format, right? I would be grateful for a brief confirmation / some advise. Thank you! Simon

Asked by dnrd97ckhy 3 months ago

Last reply by david 3 months ago

Transfer Thunderbird profile from PC to Mac Sonoma

I am replacing my old PC with a Mac that is running Sonoma. I’m a new Mac user so this is brand new to me. I have moved my Tbird profile from one PC to another. But movi… (read more)

I am replacing my old PC with a Mac that is running Sonoma. I’m a new Mac user so this is brand new to me. I have moved my Tbird profile from one PC to another. But moving to a Mac is brand new to me.

I have no idea where a Mac stores files or how to download to the right place.

Would you please walk me through, step by step, how to download my Tbird profile from my PC to my Mac so I will have all of my old email?

I have been using Tbird for decades and do not want to lose that email in my move to Mac.

Many many thanks in advance for your support.

Asked by ellencleary 4 months ago

Last reply by david 4 months ago

Mozilla Thunderbird

Thunderbird recently updated to ver. 115.6.0, after that it seemes that my configuration got lost: I cannot get contact to my mail at the provider. My settings are as sta… (read more)

Thunderbird recently updated to ver. 115.6.0, after that it seemes that my configuration got lost: I cannot get contact to my mail at the provider. My settings are as stated by the provided as a pop3 account with the right settings. Worst of all is that my files used under the former version have gone lost, too. Is there any way to return to the former version of Thunderbird or is there another way to find my files? Regards Jens Madsen

Asked by Jens Madsen 4 months ago

Last reply by david 3 months ago

Thunderbird disappeared, no profile

Hello Dear People, I have been using Thunderbird to great satisfaction. When my computer of 10 1/2 years died, I started to use old laptop of my son who made me the sec… (read more)

Hello Dear People,

I have been using Thunderbird to great satisfaction. When my computer of 10 1/2 years died, I started to use old laptop of my son who made me the second user. I d/l Thunderbird on my account and it all went well till a few days ago. No Thunderbird. I d/l again, profile not found/inaccessible. I did see advice here from last year, looking for the profile under Users, app data, roaming etc. but to no avail. There is no profile.

How to solve this problem? Also after d/l the set-up, the thumbnail looks strange, like half of the image as shown in the picture. I tried d/l a few times, same result. I was very content with the program. I want Thunderbird back!

Thank you for your advice! Dorith

Asked by dorith.carmeli 4 months ago

Last reply by david 4 months ago

my WAPO delivery being stopped by someone

All of a sudden 4-5 days ago I no longer can receive my Washington Post, only way is to scroll way down to last known one. What in blazes is going on at Tbird? Who is res… (read more)

All of a sudden 4-5 days ago I no longer can receive my Washington Post, only way is to scroll way down to last known one. What in blazes is going on at Tbird? Who is responsible? Is there anyone who can put it back at once? Yes my subscription is valid. If all of you refuse my small request, it means I have to PAY my own tech support, which is not fair of you. I don't care who messed it up; I only want my paper back NOW. I have noticed that Tbird is now run by volonteers; is that the problem? PLEASE help. Thank you

Asked by margykr 4 months ago

Last reply by Matt 4 months ago

Thunderbird Install

I have Thunderbird on two PCs. Thunderbird stopped working on my older PC, Lenovo Z40, Windows 10. I uninstalled Thunderbird on that PC and tried to reinstall. I have dow… (read more)

I have Thunderbird on two PCs. Thunderbird stopped working on my older PC, Lenovo Z40, Windows 10. I uninstalled Thunderbird on that PC and tried to reinstall. I have downloaded the set up file, but when I open it tells me I need a Microsoft safe app and sends me to Edge browser. I looked at help website but can't see how to overcome this step to get to what is described on the Tunderbird UTube video. I have downloaded the Thunderbird set up file using Edge, Chrome and Firefox browsers. Same problem each time. Thanks

Asked by mbentonw 4 months ago

Last reply by david 4 months ago

Can't Activate Thunderbird

I am unable to activate Thunderbird automatically, but try again only downloads another Thunderbird, I am now on the sixth, but the "try again" will just bring up a seven… (read more)

I am unable to activate Thunderbird automatically, but try again only downloads another Thunderbird, I am now on the sixth, but the "try again" will just bring up a seventh download but then present me with another "try again" Please help me

Asked by Gill & Dave Costain 4 months ago

Last reply by Wayne Mery 4 months ago

Address transfer to new Mac

I have bought a new Mac Air and I want to get all the email address off of Thunderbird on my desktop and put them on Thunderbird on the laptop. I have had to move most … (read more)

I have bought a new Mac Air and I want to get all the email address off of Thunderbird on my desktop and put them on Thunderbird on the laptop. I have had to move most of my files and items by Flash drive because when I migrated it the first time, I overloaded the laptop and had to start all over. So what file can I move from the library to get these on my new laptop?

Asked by Mac73 4 months ago

Last reply by david 4 months ago