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  • Archived

Open tabs disappeared

I had about 250 open tabs and they just disappeared and I can’t retrieve them. By any chance is there any way that you have a record of what I’ve searched. I never saved … (read more)

I had about 250 open tabs and they just disappeared and I can’t retrieve them. By any chance is there any way that you have a record of what I’ve searched. I never saved them in my history and was bookmarking them slowly until last night when they just disappeared. And this is the second time it’s actually happened

Is there any way that Firefox can send me my search history so I can find the missing tabs. And why does it happen

Asked by musashi.ruzow49 1 year ago

Last reply by Damon 1 year ago

  • Archived

Firefox iPad app crashes when I open history

I’ve been using Firefox synced to my account on my iPad for a while with no problems, and only started running into this problem today. The app for the most part works no… (read more)

I’ve been using Firefox synced to my account on my iPad for a while with no problems, and only started running into this problem today. The app for the most part works normally, but when I open specifically the history tab the whole app crashes. I can still use Firefox on my android and computer completely fine, and have tried clearing some of my history using my phone, to no avail. Only the history tab does this- downloads, bookmarks, and reading list are all fine. Any advice on how to fix this?

Asked by helenamadsox 1 year ago

Last reply by Damon 1 year ago

  • Archived

Firefox on iOS iPad freezes

Dears, Since a week of 2 Firefox freezes when I type text in the address bar. After some time the text I typed start appearing. Also websites loading are sometimes free… (read more)

Dears,

Since a week of 2 Firefox freezes when I type text in the address bar. After some time the text I typed start appearing. Also websites loading are sometimes freezing. Switching to another app on the iPad makes Firefox unfreeze. However need to use the reload function. Version Firefox 106.2 (21661) iPad Pro (11-inch) iOS 15.7 I removed Firefox, rebooted the iPad and reinstalled Firefox. That shortly seem to help, but now same issues apparent.

Thanks and best regards,

Jelle Klaas

Asked by jelleklaas 1 year ago

Last reply by Paul 1 year ago

  • Archived

firefox lags/freezes/crashes on ipad

this happened only on my m1 iPad. firefox on my iPhone doesn't have this problem. 1.suddenly freezes up. need to relaunch the app. 2.sometimes lags and stutters when scro… (read more)

this happened only on my m1 iPad. firefox on my iPhone doesn't have this problem. 1.suddenly freezes up. need to relaunch the app. 2.sometimes lags and stutters when scrolling, switch tabs, and open settings. 3.sometimes it outright crashes after a very bad stuttering. this happened even when i only have couple of tabs opening.

i had tried everything i can think of with no success. 1.clear all browsing data. 2.delete and redownload the app(+delete firefox's folder in files app). 3.update iOS(both security patches and to next version).

the only thing i haven't tried is too factory reset the iPad. which i hope to avoid.

Asked by NANI DIRECTION 1 year ago

Last reply by Paul 1 year ago

  • Archived

Constant crashes on iPhone 12 on iOS 16

I am regularly getting crashes on Firefox When browsing using my iPhone 12 mini running on iOS 16. As soon as there is any sort of ‘heavier’ task, such as loading a PDF o… (read more)

I am regularly getting crashes on Firefox When browsing using my iPhone 12 mini running on iOS 16. As soon as there is any sort of ‘heavier’ task, such as loading a PDF or browsing an online news site with loads of ads, the whole browser just freezes up and I can’t do anything unless I force close the browser via the multitasker.

It is happening multiple times per day.

What information can I provide to you to help troubleshoot this issue?

Asked by Bex 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox for iOS keeps repetitively crashing on my iPhone

Good afternoon, Today 11/10/2022, every time I have opened Firefox on my iPhone 12 Pro Max it crashes. So much so I have deleted and reinstalled the app 4 or 5 times and … (read more)

Good afternoon, Today 11/10/2022, every time I have opened Firefox on my iPhone 12 Pro Max it crashes. So much so I have deleted and reinstalled the app 4 or 5 times and every time after I sign in and sync it starts again. My iPhone is up to date with iOS 16. I don’t know what happened or why this keeps happening. Please help?

Josh Davis

Asked by davisjosh7 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox crashed constantly few seconds after opening, app is unusable (ff: 106.2, iOS: 16.0 - 20A362)

After a Firefox update the app stopped working. It crashes all the time when being open. Firefox asks if I want to restore tabs, but no matter the answer it always cras… (read more)

After a Firefox update the app stopped working. It crashes all the time when being open.

Firefox asks if I want to restore tabs, but no matter the answer it always crashes. I did reinstall the app on the phone - did not help.

Here is the video of two consecutive crashes: https://youtube.com/shorts/lHyN8Lq1GBY

Asked by firefox.com45 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox hangs and crashes after recent update

After the most recent update to version 106.1 on my iPhone 11 iOS 15.6.1, every time I open Firefox and open a new tab the browser is unresponsive for several seconds, th… (read more)

After the most recent update to version 106.1 on my iPhone 11 iOS 15.6.1, every time I open Firefox and open a new tab the browser is unresponsive for several seconds, then slowly registers my input in the search bar, and occasionally crashes during that process. It also hangs up and crashes at random. It will no longer open links to PDF files. I love Firefox, but this is becoming unusable.

Asked by leeannlatre 1 year ago

Last reply by Paul 1 year ago

  • Archived

Random crashes

I get constant crashes on Firefox for iOS. When I posted this in a review in the app store, you asked me to post it here. This happens both on iPhone 13 Pro as well as on… (read more)

I get constant crashes on Firefox for iOS. When I posted this in a review in the app store, you asked me to post it here. This happens both on iPhone 13 Pro as well as on an iPad Pro 11" 2018.

There is no rule on when it happens. Sometimes it happens when switching tabs, sometimes when adding tabs by opening links in the background, sometimes when just reading. Firefox slows down, becomes very unresponsive and just closes. When I open it again, I get an "woops something went wrong" popup and the tabs open again. It usually goes better after reopening, so it's not related to the websites I was visiting. For your info, this is when visiting news sites (The Guardian, VRT NWS) or forums (modulargrid.net, modwiggler, gearspace) or anything else. It's becoming very unusable and hasn't gone away despite following the updates.

Asked by peterleyssens 1 year ago

Last reply by Damon 1 year ago

  • Archived

iOS Update to 12.5.6 = broken Firefox

11/22 Firefox crashing after recent iOS update to 12.5.6. Restarted, removed Firefox to reinstall, but I find no working version for iOS 12.5.6 for iPad Air. IPad Air = … (read more)

11/22 Firefox crashing after recent iOS update to 12.5.6. Restarted, removed Firefox to reinstall, but I find no working version for iOS 12.5.6 for iPad Air. IPad Air = model MD789LL/B System upgraded to 12.5.6 Restarted Firefox, crashes, goes to desktop. Go to App Store but no Firefox listed for this sys version. HELP ANYONE?

Asked by wheezer202 1 year ago

Last reply by James 1 year ago

  • Archived

Version 106 is laggy and slow when typing in search terms on iOS 15.7

Hello, since the latest update, the entire app is really slow. Especially when typing in search terms into the universal browser window. I've also noticed freezing of the… (read more)

Hello, since the latest update, the entire app is really slow. Especially when typing in search terms into the universal browser window. I've also noticed freezing of the app which requires closing out the app and opening again to fix. I have lots of tabs I do not want to lose so deleting the app completely is not an option. Please advise. I believe this has been reported multiple times in the app store with users experiencing the same or similar issues. Thank you

Asked by mmryspace 1 year ago

Last reply by henning.metzlaff 1 year ago

  • Archived

Browser crashing nonstop on iOS

The browser started continuously crashing a few days ago. When I reopen the app, a message pops up that says it crashed and wants to know if I want to reopen all of my ta… (read more)

The browser started continuously crashing a few days ago. When I reopen the app, a message pops up that says it crashed and wants to know if I want to reopen all of my tabs or not. The app will almost immediately crash again. Sometimes there’s enough time to hit yes or no on request to reopen the tabs. Regardless of what one is pressed, the app almost immediately crashes once more. I checked the app, and realized I was using 107.0 instead of the most current 107.2 app. I updated the app, and I made sure I was using the most current iOS as well. I’ve restarted my phone. I’ve deleted and reinstalled the app, but to no avail. Is anyone else experiencing these issues? Please help?

Asked by IndicaPrincess 1 year ago

Last reply by Paul 1 year ago

  • Archived

iOS Firefox Crashes When Attempting to Open Bookmarks

iOS Firefox 106.2 (21661) crashes when I attempt to open Bookmarks on my iPhone 14 Pro 16.1.1 ; otherwise seems to work fine. I've tried uninstalling / reinstalling… (read more)

iOS Firefox 106.2 (21661) crashes when I attempt to open Bookmarks on my iPhone 14 Pro 16.1.1 ; otherwise seems to work fine.

I've tried uninstalling / reinstalling the Firefox app and removed / replaced all bookmarks within the app via sync – to no avail.

Please help!

Asked by scoresman 1 year ago

Last reply by Kiki 1 year ago

  • Archived

Firefox App crashing ios 15.7.1

Every time I open the current Firefox app it immediately opens and crashes. This starting happening a few days ago randomly but now happens all the time. I’ve deleted the… (read more)

Every time I open the current Firefox app it immediately opens and crashes. This starting happening a few days ago randomly but now happens all the time. I’ve deleted the app and reinstalled it but it didn’t help. Also restarted the iPhone 13 too. Suggestions? Thanks.

Asked by dpjasany 1 year ago

Last reply by Paul 1 year ago