All Products Support Forum

Dear Firefox team,

Since the two or three latest Updates of your browsers, a strange bug occours everytime watching a video. When I pause it and let it play again, the video goes under quite some lagging/stuttering. The audio is fine, but the video is not on screen is not. I have to go back on the video bar, so it runs smoothly again.

And before it comes, I already tried the usal methods, such as clearing the cache, clearing browser history, cookies, used privat tab, deibstalled adblocker etc. Nothing worked, and it happens even with different versions, such Firefox normal, nigtly, waterfox etc. And with every video player, not just a specific one. And I teued it on two different smartphones. Is there any solution or planning to fix this?

I have an quite annoying issue when I'm streaming something from SVT Play (www.svtplay.se).

The issue is that when I'm trying to stream anything from this site; I've noticed that the resolution is quite messed up. Insted of having an "normal" resolution ( in wich I have all the basic settings such as full screen,Text ON/ OFF etc), the resolution get a bit odd. In the beginning it's just an small screen ( aprox of an 6x6 cm), but when I'm entering Full Screen; the resolution is all over the place+ that the menu bar is missing.

But also that if I'm entering Full Screen mode; the app is " crashing", or should I say minimizing itself and that I go back to my home screen. But stangly the cast isn't interupting. When I'm trying to enterkng the app,the web- adress is missing( not physicaly but just empty).

What's more strange ( or should I say annoying), is the fact that the cast hasn't any stable resolution. Instead of having an normal resolution( cast), it's rather of an 1,5. But strangly the voice is normal. It's only the picture in wich is out of sync. But strangly if I choose the option of limited bandwith it goes back to normal.

But what's more strange is that I have full connection.

I don't know how this came,but since I'm downloading it from Play store. However since the best way is to download an APK- File( in wich my device is compatibel with). Since I have an Samsung Galaxy Tab S9FE ( SM-X516B- series)

Because however on older version it wasn't any problem. It just appear in newer versions.

However when I'm shutting down the app( have activated the option of clear history when close), it sometimes work fine. But in worse scenario I have to reinstall the app.

Hi i have the video background play fix add on for Firefox but as of the last few days it stops working after a minute or so. I'll play a youtube video and turn off my phone's screen and after a short while it will stop playing, when i switch on the screen and open the app the video will play. This seems to only be with youtube though i tried with a vimeo video and it was fine so i assume this issue is only with youtube on firefox

Hello.

I'm facing a problem with the Firefox app in my Android phone. The problem is that the picture-in-picture mode of Firefox is not working anymore since a Firefox update was issued somewhere in April 2023.

I have always actively been using the picture-in-picture mode and I'm wondering why it is not working anymore. I have gone through the settings in my Android phone (apps section) and the Firefox settings thoroughly but I couldn't find any solution.

In my Android phone, the picture-in-picture mode for Firefox is on (meaning effective) but I couldn't find a separate picture-in-picture mode inside the Firefox app settings itself.

Could you please explain why the picture-in-picture mode is not working and is there is a method how to turn it on (effective) in my Android phone? I have Motorola Moto G100 with Android 12 version.

Thank you for answering and for giving guidance in advance.

Yeah YouTube is really really jumping every time you go watch something on it doesn't play correctly. I believe it needs to have some work done to it if you could let me know what it needs to have done I thank you very much.

On my Android 12 Motorola phone watching YouTube on Firefox for Android, I am seeing captions/subtitles both on the YouTube screen and separate from the YouTube screen overlaying the page. I do not have a caption add-on. I can turn the YouTube screen captions on and off using YouTube Payback Settings, but I cannot see how or where to turn off the captions overlaying (see screenshot) the YouTube web page/Firefox for Android app. Any help would be appreciated.

I have tested this on multiple devices, it seems youtube has broken their site on firefox for android. I can no longer fullscreen properly, it doesnt auto rotate. It defaults to the 244p resolution for every video, making me have to manually change the resolution everytime i want to watch something, It no longer allows the miniplayer or PIP, and you can no longer press play through the notifications widget as it no longer shows, thus not allowing us to listen to a video while minimized or on another tab. These features all work on other sites without issue which makes me think its a thing youtube did to circumvent adblockers. It's like this on my friends phone too it started at the same time.

Lately Full Screen to Landscape mode for YouTube and other websites is not working (Screen doesn't rotate to Landscape Mode screen stays at Portrait Mode at Full Screen) Please fix this issue.

I am trying to set my tablet up for use with jpay.com video visits which are live with the prison system in Georgia how do I do that it continuously tells me that the browser is not up to date through Firefox which it is and indeed to download the latest version of their securus vre which I have done. How do I get this to work?

I cannot view CNBC investing club videos (yes, I'm logged in), in Firefox on Android 13 immediately after yesterday's Android update.

Chrome can view videos perfectly.

Firefox should adjust for the latest Android update.

Firefox version 109.1.1 (Build #2015927169), 8f4899e33+

Android build TP1A.220624.014.A136USQU3CVK9

Whenever I start Firefox Android and go to a YouTube video. Autoplay is enabled by default. I always have to hit the disable autoplay to turn it off. Autoplay set to block audio and video by default in the site permissions. I tried installing the "YouTube high definition" addon which is supposed to allow you to pause autoplay but that doesn't work either. This occurs on both my phone and tablet.

Any suggestions?

Hello, suddenly when I try Mozilla and play youtube in this favourite browser, I can t have picture and picture anymore and play a video and do other things with my Redmi 5G phone. I looked in the settings and it s set on firefox the picture and picture, but as I said now it s not working anymore

Using the Android app, 105.1.0 (Build #2015904299), if watching a video in the browser, I occasionally notice video/audio desync issues, probably a few hundred ms but very noticeable nonetheless. Whenever it occurs, I try other browsers but never encounter the issue. I have disabled all plugins, I have cleared the app cache, but I'm not sure what else to do. I'm usually wearing Bluetooth headphones when watching videos, I'd have to do something testing to see if it occurs without. Googling the issue, I can't find solutions specific to the Android app. Are there other things I can do to troubleshoot this, or a known solution? Can provide any additional info requested.