All Products Support Forum

Suddenly my Bookmarks Toolbar vanished from my browser screen. If I click on the Bookmarks Tab I can get the list of the Toolbar as a side bar, but I prefer it to be a horizontal bar always visible. Please tell me how to restore it to its previous state. Thanks!

Today, 6/10/22, I did what we sheep are trained to do, click on the latest update. What happened next is excruciatingly painful: EVERY SINGLE--ALL--FAVORITES AND SAVED PAGES--YEARS, YEARS WORTH OF SAVED PAGES AND FAVORITES, ERASED, GONE, WIPED OUT.

WHAT IS GOING ON? WAS THIS INTENTIONALLY PROGRAMMED? YEARS WORTH OF SAVED PAGES, GONE!!!

So I clicked on an excitingly named "restore" type link. Which resulted in only today's subsequent web activity being included.

What are you people doing?

I was using Firefox on windows 10 laptop, everything was synced with my account. Now after switching to Ubuntu I can't see my bookmarks, Just an empty toolbar. Now I don't have access to my old laptop, I sold it.

Any help?

I want to import my bookmarks (.html file), but all of the help I find online references Firefox's "library," and I can't find a library. Info on how to get to the library doesn't match what I see in Firefox.

tia las

The bookmarks that are shown on the shortcuts are getting distorted by time. Every 2 months, I have to re-install the browser to have decent bookmark symbols. This issue has been around for atleast a year.

Was still on a old version of Firefox Android 68.11.0 and deleted the data to try and fix something and now I can't login to that version cause it's just a infinite load screen to try to login to it now all my bookmarks are gone even now i synced it before deleting, now it's impossible to update to the new one so my bookmarks can stay on the new version

I am using Windows 10 and have spent considerable time trying to recover my lost bookmarks after restoring computer to earlier time. I have followed 'help' guidelines but nothing works.

Firefox claims that bookmarks are saved to a backup profile but there is nothing in the folder.

These are very important research bookmarks collected over years!

I did a Firefox Refresh which messed up my toolbar and I lost an icon so I tried to restore computer to an earlier date which I have done successfully before without problem and without losing my bookmarks.

Please provide easy to understand step by step instructions on how to recover this vital information.

Hello, I experience a XUL Runner error message after attempting to update Firefox and in following the guidance to rectify the error deleted the Firefox folder including the bookmarks. Is there anyway of recovering the bookmarks (maybe with a third party program) or are they lost forever? Thank you.

In the year 2022, it should NOT be an issue doing something as universally SIMPLE as dragging and dropping bookmarks WITHOUT going thru a lot of NEEDLESS bullshit. Just another example of disconnected incompetent developers with way too much time on their hands. Here's a novel idea; STOP fucking shit up just for the sake of making yourself relevant to your programming overlords!!

When can the feature to move multiple bookmarks at a time to a selected folder (i.e. move or copy & paste) be added into Firefox Mobile?

How ignorant that you can SELECT multiple bookmarks, but then the ONLY available option is to DELETE them, with NO option to move them to an already created folder. I don't WANT to sync because I have separate research topics on my laptop and on my smartphone, and want to KEEP them separate. A smarter option is to offer one repository for "Mobile" Firefox, and one for the Full Desktop Firefox, then allow SELECTED importing between the two. Why are you all handicapping yourselves like this? Each NEW "Mobile" version seems only to TAKE AWAY the most useful features (like printing) of the PREVIOUS version! :( When will it stop?

I have an older version of Firefox because I've had the problem on a previous phone of the updates deleting all of my information. Now I'm trying to switch to a new phone and I can't get Sync to work with this version. Apparently it's impossible to back anything up and I'm worried that updating to the new one will delete everything again. Any information on that? Also any other suggestions, or is all my information just going to be lost?

1) where is all of your Firefox backups located? 2) i just had some random places.sqlite file corruption and did i therefore lose all of my bookmarks also somehow after renaming the corrupt 'places' file? 3) does it not even backup all of the bookmarks either if it cant read/write the 'places' file normally for some time? 4) how is this kind of stuff even possible with Firefox when everything else works completely fine and normal? 5) is the .jsonlz4 file compressed to a smaller size than html somehow?