All Products Support Forum

So, like I said in the title...my Thunderbird minimizes to the tray, and every time I open it from the tray, it isn't opened full screen...maximized. It is restored down....like when you press that middle button, left from the X. I don't know it is called, it says Restore down when you hover it. I'm using the latest x64 bit version, and my OS is Win10 Pro. Let me just say, that it happens only if I leave my PC for a longer period of time, couple of hour and it goes to sleep. Once it's awaken, opening Thunderbird is not the issue anymore. Only the first time. Any ideas?

Hello: I’m running iOS 17.3.1 on iPhone. The problem I’m experiencing: I used to see the Recommended by Pocket articles on my iOS Firefox homepage, but they stopped appearing a few weeks ago. I’ve searched for a resolution, but all I can find are the steps for customizing/personalizing my HomePage: the problem is that although I’m signed into my Firefox/Mozilla account and have chosen Firefox as my Homepage for New Tabs, and I’ve signed out, restarted the app and changed my Firefox settings several times, the option: ‘Recommended by Pocket’ ( along with the actual articles appearing on the homepage) doesn’t even appear anymore: I’m at a loss as to locating that option, as well as, again, seeing the Recommended Articles as they appeared previously. Thanks so very much for any help !

Hello! I have tried to install the normal Thunderbird on my PC for months now. Everytime all it does is count more and more files, folders etc. I can't get it to install. The two screenshots were made within a few minutes. I let it install for around an hour one time and it simply counted more and more files without ever moving in progress. I really don't know what to do. Restarts, redownloads, nothing works. Maybe someone knows what's wrong. Thanks!

This is basically the same issue as someone posted in https://support.mozilla.org/en-US/questions/1431097 I posted it there as the latest reply, but the thread is idle. So- I am receiving regular emails with jpg attachments from IP security camera, sometimes jpg is displayed, sometimes not, at the same time using mobile phone email app or on my win10 pc other email app it shows just fine. Also strange that when I try to open the attachment with faststone image viewer- nothing happens at all, if I try to save the attachment, it is saved, but the size is 0 bytes, though in a message view it shows as 241 KB. I have tried solution from https://support.mozilla.org/en-US/questions/1404538 and no difference, seems like a bug. Today I noticed that not only jpg, but also pdf files sometimes have the same issue. Email provider is outlook.com

Hello to your good team I am looking for a plugin for your browser that will do something for me I want to automatically refresh the site page and sound an alarm if the slightest change is made on the site. There is the same extension in the list of your browser extensions... but it doesn't give an alarm if the site changes. For example, I want the plugin to give me an alarm when I receive an email, or if the price of a product on the site changes, the plugin will give me an alarm. Help me please Thanks

A marquee markdown is not showing in every firefox version I tried (Normal, nightly and dev), none of those versions was showing this markdown. So I'm writing about that. I know it's new, but I think it's very good, and useful markdown.

I’m running Supernova 115.11.0 (32-bit) on a Windows 7 desktop (64-bit), and – from the beginning – it has been freezing at least once every 24 hours. The only way to “unfreeze” it is to use Task Manager to close Thunderbird, and then reboot it. No troubleshooting reports are ever shown.

Is this a wide-spread issue, that may be addressed in updates?

I'm running the latest version of Firefox (126.0) on an iMac, OS 14.4.1. Starting a couple days ago, i was no longer to (consistently) minimize Firefox browser windows by double-clicking on the browser window title bar. I'm able to minimize the window INCONSISTENTLY and only very infrequently via double-clicking, but with no obvious pattern. This problem only occurs with Firefox. I have no problem minimizing any other browser or application windows.

My Mac OS settings are always set to "Double-click a window's title bar to minimize."

I can minimize via Command-M, but i prefer to double click. I vaguely remember this occurring on another iMac of mine some years ago, but don't remember if i found a fix, or if it went away on its own.

Thanks for any help! dan carlson Belmont, CA

i tag all the mails in my inbox with colours. Some of these colour tags were ones I customised with my own descriptions and names. All the colour tags have today disappeared except for the red/important ones... and the red/important tags were one of the default TB tags. All the custom tagged emails now display as untagged. Help, anyone? I've got 400 untagged emails and it's actually a very important sorting device for me.

When pausing/starting or moving video feedback volume changes to an fixed volume. Opening video player in youtube default volume is at 41%, I put in at 100% but when I pause it or change to another part of the video, the volume changes to the default again. It's not from OS because with chromium browsers doesn't happen (brave,steam chromium) and with librewolf happens. Wanted to publish a 10 sec video showing the error, because I don't know how to show it with photos.

Up until the last few days I had bookmarks, shortcuts etc saved on my phone and Firefox browser. Today I went to click on a shortcut that I regularly use, only to find it had been completely deleted from my phone! How did Firefox get access to my phone to remove these and to completely clear my history, bookmarks, shortcuts etc??? I never gave permission to access or to delete anything from my phone or browser!

I hve discussede the matter with my banks IT-department, but they answer me that recently they have heard about the same problem concerning Firefox login and said that the problem have to be fixed by Mozilla/Firefox

Copy/Paste not working- ASKED MANY TIMES AND ISSUE STILL PRESENT

get the same old useless answer, refresh. THAT DOES NOT WORK

this platform is really past its use by date, TOLD BY BANK TO AVOID AND GOV. SITES!!!

when it comes to buying a new pc I will switch out to another browser, shame a good 12 years with FF.

A recent set of system updates appears to have made most website videos not play in Firefox.

When I inspect the Developer Tools - > Console tab the most detail Firefox gives are an error line similar to: Media resource URL could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006)

Internet searches for the error name and error hex do not appear yield any applicable troubleshooting, nor any methods of collecting additional problem data.

How can I obtain more detail on where the error is happening and how Firefox might be interacting with other packages present on my system?

Arch Linux has some older ffmpeg-compat packages, but those don't appear to match any of the web results, in that they're even older versions of ffmpeg.

yay -Ss ffmpeg-compat aur/ffmpeg-compat-55 2.3.6-4 (+24 0.00)

   Compatibility package for ffmpeg to provide versions 55 of libavcodec, libavdevice and libavformat, not anymore provided by the ffmpeg package

aur/ffmpeg-compat-54 1.2.12-4 (+87 0.00)

   Compatibility package for ffmpeg to provide versions 54 of libavcodec, libavdevice and libavformat, not anymore provided by the ffmpeg package

Hello!

I recently decided to switch to Firefox Developer for personal choices and upon looking at certain sites that use custom fonts, a few of them break and show the default font (Times New Roman) in their places instead. I've tried many solutions to fix this such as adjusting the settings, downloading TrueType fonts, and even messing with the settings in about:config and still the text would not show up properly. For some strange reason, though, the font's themselves seem to be working on the regular version of Firefox but not the developers' edition. I will post examples of my problem below if that helps.

Thank you!

(1st two images: Taken from the regular version of Firefox) (2nd set of images: Ditto, but taken from Firefox for Developers (3rd image: Settings from my extension that allows custom fonts and CSS changes)

Every third or fourth website I open, I get the "Hmm. We’re having trouble finding that site." error. if I wait a few seconds and hit try again, it works. Very frustrating and slows me down every day. Here is what I tried so far:

-Booted firefox in safe mode to make sure it is not any of my extensions. (This did not solve the issue) -Cleared cache time range "everything" (This did not solve the issue) -Made sure my version of firefox is up to date -Updated windows and restarted my computer

Some clues that may help you help me: -This issue only appears on my home PC but not my work PC or laptop -The websites I am opening work fine on other browsers.

Please help! I am getting tired of this