All Products Support Forum

I am using the apt version of firefox v125.0.2 (64-bit). I do not have a dedicated GPU - I use my intel core's internal gpu only Intel Corporation HD Graphics 620 (rev 02).

I used to play this game named narrow.one, which before I reinstalled the mentioned libraries, was working fine except for crashing a few times. I thought these libraries were causing some issue, so I tried reinstalling them.

I reinstalled the libraries using: `sudo apt install --reinstall --fix-missing libgl1* libegl*`

After installation, I start getting that error. So, I tried reinstalling firefox (using the same command), and then restarting the laptop - but of no use. Chrome seems to be running WebGL, including the game.

In firefox, on the https://get.webgl.org/ page, I see Hmm. While your browser seems to support WebGL, it is disabled or unavailable. If possible, please ensure that you are running the latest drivers for your video card.

After that, I also tried reinstalling `libopengl0` and `libglu1-mesa` and `intel-microcode`, but of no use. Running although, `sudo intel_gpu_top` and then chrome, it seems that the GPU is in use by chrome as well.

I then go to about:support. It shows me the images I have attached. Reading the logs, there several `blocklisted` values in `Decision Log` section. I suspect that's the cause of this issue, but then I don't know how can I un-blocklist the blocklisted things, and even after that, why does Chrome runs webgl if these are blocklisted?

Running `glxinfo -B`, I get the following: `name of display: :0 display: :0 screen: 0 direct rendering: Yes Extended renderer info (GLX_MESA_query_renderer):

   Vendor: Intel (0x8086)
   Device: Mesa Intel(R) HD Graphics 620 (KBL GT2) (0x5916)
   Version: 23.2.1
   Accelerated: yes
   Video memory: 7697MB
   Unified memory: yes
   Preferred profile: core (0x1)
   Max core profile version: 4.6
   Max compat profile version: 4.6
   Max GLES1 profile version: 1.1
   Max GLES[23] profile version: 3.2

OpenGL vendor string: Intel OpenGL renderer string: Mesa Intel(R) HD Graphics 620 (KBL GT2) OpenGL core profile version string: 4.6 (Core Profile) Mesa 23.2.1-1ubuntu3.1 OpenGL core profile shading language version string: 4.60 OpenGL core profile context flags: (none) OpenGL core profile profile mask: core profile

OpenGL version string: 4.6 (Compatibility Profile) Mesa 23.2.1-1ubuntu3.1 OpenGL shading language version string: 4.60 OpenGL context flags: (none) OpenGL profile mask: compatibility profile

OpenGL ES profile version string: OpenGL ES 3.2 Mesa 23.2.1-1ubuntu3.1 OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20`

I do not know much about OpenGL, but reading the above stuff, I suppose my GPU is in use and also has a compatible driver (although I am not sure).

Also, running `glxdemo`, `glxheads`, and `glxgears` seems to be rendering stuff.

Should I reinstall firefox after purging it first? Please help.

Thanks!

Concurrent with the most recent automatic windows update (may or may not be the problem), Firefox with duck-duck-go will not go to almost any site. All I get is a spinning icon or a blank page, not even any error messages. This was even true trying to go to this page until I restarted in trouble shooting mode. Until I can get Firefox working again I have been using Chrome with duck-duck-go. Note any search, i.e. 'hotels in Italy' or even 'MSN' do the same: spinning icon or blank page!! Any help would be appreciated. Also I noticed that my bookmarks were missing and there was no bookmarks drop-down on my tools line. I have run malware bytes and it showed clean, same with CCleaner. I have re-installed Firefox; no difference. Please help. and also, any way to find and replace my extensive bookmarks list? I have reduced my privacy to near zero and turned off firewalls and all limits I could find while testing for that. That did not change anything.

Bug forever (years, versions, reinstallations).

Failure by filters whose action is to DELETE. As stated in subject. Uncomplicated.

Other filters work (they distribute msgs into specified folders).

Simple: Will there ever be more than four shortcuts within Firefox Focus for Android? This is the only limiting factor I don't understand. I love this browser for everything else it does better than the standard Firefox, but this is the limiting factor... I would understand if the screen would be full, but it is not. A 4x6 matrix, maybe adjustable in the options how much, fits perfectly on probably all mobiles. The "put shortcuts on mobile desktop" is not a solution, that is already full enough as it is.

I am running Supernova version 115.5.2 and have a strange situation (maybe it's normal) when opening it.

If I have received any emails for any account in a previous session, then when I open a new session, the folders for these accounts open expanded and other accounts that did not receive any emails, remain collapsed.

I know there are others who have various issues regarding all folders expanded or collapsed but in Thunderbird before Supernova, I always collapsed all my folders and opened a new session with everything collapsed.

So can anyone tell me how to set-up Supernova so that when I collapse all my folders at the end of a session, a new session will open with all the folders still collapsed?

Thanks.

As stated in the question, messages older than 1000 days are not deleted (this is a POP server). This is on my Desktop which is my primary PC. I also have a laptop using Thunderbird with "Leave messages on server" but with neither option (Number of days or Until I delete them) checked. The purpose of the laptop settings is that since it is not my primary PC I don't want it to delete anything from the server.

I did quite a few searches and the closest thing I found was another user who had migrated to Thunderbird after using another mail client for years, and it sounded like after they installed Thunderbird, they imported their old emails from the old client and then began using Thunderbird. The explanation they got was that any emails that had not been downloaded from the server by Thunderbird would not have a download date in Thunderbird and would therefore not be subject to the "older than xxx days" setting. That scenario doesn't apply to me because I have been using Thunderbird exclusively for at least 5 years, so all emails on the server that are less than ~1825 days (5 x 365) were downloaded by Thunderbird. All emails older than 5 years have long since been deleted from the server manually.

Either I am misunderstanding the "For at most xxx days" setting or something is not working properly.

I am running the latest updates to Windows 10 Pro x64. One of my monthly bills is paid at

1) https://e.synchronyfinancial.com/

which, in Brave, redirects to

2) https://lowes.syf.com/accounts/login

Inputting either link in Brave gets me to the finish line but the first link above fails in Firefox with the "Secure Connection Failed" message and dumps me at https://www.synchrony.com/accounts/. The second link does the same.

Is there any way to troubleshoot the problem?

I HAVE tried shutting-down Malwarebytes but the result was the same.

This is the only site on which I have encountered this issue. All that I can determine at the moment is that that certificate is from DigiCert and the expiration date is in 2025, i.e., this is not a Symantec cert.

DigiCert Global G2 TLS RSA SHA256 2020 CA1 Organization (O) DigiCert Inc Organizational Unit (OU) <Not Part Of Certificate> Issued On Wednesday, February 7, 2024 at 6:00:00 PM Expires On Tuesday, March 4, 2025 at 5:59:59 PM

I don't use Google Chrome browser nor do I use MS Edge. After using the Mosaic browser, I switched to Netscape Navigator, then to Mozilla, and, finally to Firefox. I am not looking forward to migrating to another browser. ;-)

Been using Thunderbird for 5 or 6 years now and am a big fan. However, in the last few versions, the tool seems to be more and more resistant to actually checking for mail when told to do so.

It frequently does not check at startup ("Check for new messages at startup" is checked for all accounts), and also does not check when "Get all new messages" is selected.

I have tested this with known mail waiting to be retrieved and Thunderbird does not do it when directed. It did eventually do it, and downloaded the mail, but I am not sure why the reluctance to check on demand by the user.

It is possible it may just not be REPORTING that it is checking, but failing to get mail I know was there kind of makes that less likely.

The earlier versions, from 5 years ago, worked very well in this regard... always checked on startup and when told to, always reported the activity in real time as the check proceeded. The newer versions are not good at this. Or it is user error, which is definitely possible, but I'm not sure what I might be doing wrong.

Currently using Thunderbird V115.10.1 64 bit, running on Linux Mint MATE. This is the newest version available as of Apr 29, 2024, and the problem seems to be worse in this one than in the previous version. Not positive on that, but I did have a dickens of a time getting mail downloaded that I knew was there.

Any input or ideas will be most appreciated, thank you in advance.

Can't print emails or any saved Thunderbird files. I click on FILE>PRINT and get the print preview, butwhen I click on "PRINT" I get a "printer offline message". I can print from Microsoft Word or PDF files and any other program. It appears that everything worked well until the latest Windows update was installed.

I am using an HP printer and print via HP's Smart Print software which I believe is the default. I'm not sure if this is a Thunderbird issue or another screw up by Microsoft.

Thanks for your assistance.

I've made an extention which works fine when I test it using the temp mode on firefox. When I attempt to install from file however I'm told it could not be installed as it appears to be corrupt. Below are the package.json and the manifest.json:

package.json

{

 "name": "ext",
 "version": "1.0.0",
 "description": "",
 "main": "contentScript.js",
 "scripts": {
   "test": "echo \"Error: no test specified\" && exit 1"
 },
 "keywords": [],
 "author": "",
 "license": "ISC"

}

manifest.json

{

 "manifest_version": 2,
 "name": "SKUORG",
 "version": "1.0",
 "description": "Organises SKUs on WooPage",
 "permissions": [
   "activeTab",
   "webNavigation",
   "<all_urls>"
 ],
 "content_scripts": [
   {
     "matches": ["<all_urls>"],
     "js": ["contentScript.js"]
   }
 ]

}

I have tried on two devices / installs of firefox and have followed the steps I could find on this page : https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes#w_corrupt-extension-files

If you have any suggestions please let me know.

I want to customize shortcuts in Thunderbird using tbkeys but I can't find the right command name.

In the description is written: "Most command names can be found in the main command set file of the Thunderbird source code."

But where I can found all/ more/ other command names?

In my case I want to change:

• "Move to previous UI element" (default: Shift + Tab)
• "Move to next main UI area" (default: F6)

listed in this overview

Comcast/Xfinity is binning email sent from Thunderbird to yahoo, gmail or hotmail

This problem started on April 24.

I have compared the Mozilla info at the front of emails sent to my wife before and after April 24. The only differences other than Subject and content are:

    From - Mon, 22 Apr 2024 16:34:28 GMT
    From - Sat, 27 Apr 2024 08:10:47 GMT

    Message-ID: <c43e9437-1603-41fe-bc73-699c2ac4ddb0@acm.org>
    Message-ID: <ce6cfda0-24b8-4503-9838-2d16fe8fbe94@acm.org>

    Date: Mon, 22 Apr 2024 09:34:26 -0700
    Date: Sat, 27 Apr 2024 01:10:45 -0700

- The Message-IDs are identified as @acm.org - My sending address with Thunderbird is @acm.org - My ISP for Thunderbird is @comcast.net - If I send from xfinity.com which is comcast, the emails succeed - If I send from Thunderbird, the emails fail as follows

Emails to yahoo get:

Diagnostic-Code: smtp; 554 5.7.9 Message not accepted for policy reasons. See https://senders.yahooinc.com/error-codes

Emails to gmail get:

Diagnostic-Code: smtp; 550-5.7.26 Unauthenticated email from acm.org is not accepted due to domain's

Emails to hotmail get:

Diagnostic-Code: smtp; 550 5.7.509 Access denied, sending domain [ACM.ORG] does not pass DMARC verification and has a DMARC policy of reject. [PU4P216MB1581.KORP216.PROD.OUTLOOK.COM 2024-04-28T07:03:54.765Z 08DC66942A10A029] [AS9PR06CA0096.eurprd06.prod.outlook.com 2024-04- 28T07:03:54.886Z 08DC65C282FFA777] [AMS0EPF000001B7.eurprd05.prod.outlook.com 2024-04-28T07:03:54.887Z 08DC66AF862E5B46]

Firefox just will not print anything at all. I have tried all the suggested fixes; everything else on my computer prints fine to either directly connected printers or to network printers. The 3 other computers on my home network all print to all printers from Firefox. I have deleted Firefox and reinstalled I have deleted all printers and reinstalled When I do try to print with the print queue open, the file spooling briefly splashes up and disappears quickly. If I download a PDF from the web, it will not print from within Firefox, but will print from Acrobat or Nitro I have changed antivirus from Eset to Webroot anywhere. No improvement and in between with no Antivirus, Firefox would not print. Any thoughts, as I had to change browsers and I want to get back to Firefox? Help!!

When I went to start firefox today on my MS Windows computer, I got a file error message saying pathway was corrupted (or something like that) and then the firefox app disappeared from my pinned toolbar. When I went and reinstalled it, all of my saved bookmarks and passwords were gone. How do I get them back?

I am sure someone has asked the question before but couldn't find the answer. Why dark mode has to be different than other dark modes on other apps. Colours really does not match nicely with my phone. I used Samsung Fold and its really unpleasant.