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I have a mail folder structure with many parent folders that goes 5-6 layers deep in places, so I don't usually leave it expanded. I use a number of Inbox rules to move new messages to their intended destinations. When new messages arrive the numeric counter or badge to indicate that there's a new message somewhere in the branch appears correctly at the parent level, but when I expand that branch to see where the message is the counter no longer appears for intermediate branches. I have to rattle through and completely expand *every* branch of the folder tree until I find the folder where the new message resides at which time the badge once again magically appears. This makes screening new mail very inefficient and negates much of the value of Inbox rules.

This is a new issue and only appeared with the latest update (115.3.1).

Please advise / thanks!

LOGGED ON TO THUNDERBIRD E-MAIL ACCOUNT. EVERYTHING HAD BED DELETED. HUNDREDS OF E-MAILS THAT i REQUIRE. inbox, drafts, sent, trash, everything gone. Can you help to restore my e-mail items?

The dialogue box for creating filters is so large that the submit button is below the bottom of the screen on my laptop. When I finish designating a destination for a filter I am unable to save it. I have tried to size the dialogue box, to no avail. Is there a solution?

I tried to send a large 80 MB file in Thunderbird and it won't stop trying to send it and I can't delete it. Now I am unable to even send an email. How do I stop Thunderbird from trying to send the large file?

Carl from the Suppport team wrote that

This does not work with the update to SuperNova. Even the screenshot is out of date. Unfortunately the bot seems to think this answers the question I posted separately.

I am uncertain what you mean as

     1) I do not know what a SuperNova is, nor if I even have one;
     2) Screenshot may be our of date, but it can repair jumbled texts, and;
     3) I do not remember the question you posted earlier. Could ou be so kind as to repeat it?

I appreciate your help and that of your colleagues. As you know or may be obvious, I am not versed in computers.

Cheers, James R. Samec

I am currently running TB 115.2.2 and when I select multiple messages I can no longer "Edit as New Message" or "Edit Draft Message" like I could in TB 102. The options appear when you only select one message but not when you select multiple messages. Is there a work around for this loss of functionality or a planned re-implementation of this functionality?

I routinely use Mail Merge to create multiple draft messages and then go back in and edit them before they are sent. It significantly increases the complexity and the length of my workflow if I have to do this one message at a time instead of 8 at a time.

Hi, I use thunderbird and have recently lost all my sent emails. According to my email provider they believe the emails have been deleted, but I haven’t done this and they are not showing in deleted / trash. I have a large ‘sent-1’ file which is around the same size of original sent folder but I’m unable to access it. I get the message about compacting which I cancel and the amount it could recover is the size of the ‘sent-1’ file. Is there any option to import the emails in this file into thunderbird or any tool that could help as the emails are valuable and the email provider couldn’t care less about helping me recovery even though they can’t see how the emails we here deleted.

I have used Firefox for a long time, and it is the browser I prefer. Unfortunately over the last 6 months I am increasing having problems opening up webpages I normally view on Firefox! When I switch over to Google Chrome (NOT my preference!) those same pages open with no problems! What's up with this?

Recently, about one out of four webpages that I try to visit seem to fail to load on FireFox. This is FF for Windows, and is the most updated version. This issue even occurred just now when typing in MOZILLA.COM. Everytime one of these pages fails I attempt it with Chrome or Brave, and it works just fine. It does not matter whether they're ventured to through Google links or other links, or whether I type the address in manually. It only happens sometimes, as other times the same page loads just fine.

Hi, Me and my team use Mail Merge for bulk mailing. But we are getting the same connection timeout error every 10 minutes. After that, I need to re-initiate mail merge to send emails.

Steps I followed to fix this error:- 1. Increased timeout value of the server mailnews.tcptimeout to 2000 2. Turned off Windows Firewall Antivirus 3. Checked the outgoing server configurations and its correct

My email server is Microsoft 365. I am running the latest Thunderbird and Mail merge extension.

I cannot understand if this is a Microsoft server error or a mail merge error.

Any help would be appreciated.

Using Firefox 117.0.1 on Windows 10, whenever I try to download a file (eg right-clicking an image, 'Save image as...') or upload a file (eg a photo to Facebook or a PDF to Cloudconvert), Firefox completely freezes (greys out) and no matter how long I wait this doesn't resolve. In the end I have to click the red X icon at top right, completely shut down the programme, then re-open it. And it continues to be impossible to upload or download.

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/117.0

No crashes logged in about:crashes, but Windows reliability settings reveal the following:

Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Problem signature Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 117.0.1.8655 Application Timestamp: 64ffcf74 Hang Signature: e5ca Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.768.101 Locale ID: 2057 Additional Hang Signature 1: e5ca377c485e7058fa97701f85aa4a08 Additional Hang Signature 2: d583 Additional Hang Signature 3: d5834214b853c6b8508f9d55b4f4e695 Additional Hang Signature 4: e5ca Additional Hang Signature 5: e5ca377c485e7058fa97701f85aa4a08 Additional Hang Signature 6: d583 Additional Hang Signature 7: d5834214b853c6b8508f9d55b4f4e695

Any advice?

Many thanks!

Dear Concern, Suddenly I Found Crashing Problem In Fire Fox New Updated Version. When I Try to Save Any Image Or Download Any File From it’s show A Crashing Problem. I attached A Photo Of This Crashing Problem. Sir Please Fix The Problem As Soon As Possible. Thank You.

HI, On September 16, Thunderbird did an update. Now it opens very very slowly and doesn't show the inbox. NOW the screen is FILLED with a BIG message that says THUNDERBIRD -- Support US.

Before the update, it opened quickly to the INBOX.

The INBOX doesn't open. It shows only a few emails and they are all gray and white. There aren't any GRID LINES separating the emails.

Messages refuse to send . Sometimes they send and sometimes there's an error message. I have to copy the email into WEBMAIL and send it from WEBMAIL.

HOW can I get the OLD THUNDERBIRD BACK????

I was depending on Thunderbird to run my business.

Since Thunderbird doesn't work anymore, I'll have to find another EMAIL PROGRAM.

Sincerely, Skippy Mardon