All Products Support Forum

After power outage, I had to reset my PC and Thunderbird is gone - says does not exist on this computer. Is there any way retrieve my emails ?

My PC is older and Windows 8. I do have a computer back up on an external hard drive.

Would my Tbird be there and how do I get back ?

Often, when I go to a website with a store, a website called "coupon2deal" (coupontodeal.com) will pop up. It will be at the beginning of my list of tabs, and it will have a miniature tab with no exit button (I need to right-click it to exit). I believe this may have started after I installed the Honey extension, a similar service, but it has not gone away after uninstalling Honey. I tried blocking the site, but the tab still pops up, just with the website blocked.

I have used Thunderbird email for a some time now. My internet provider is Consolidated Communications. Recently Thunderbird has given me this message when I tried to send an email: Password Required for Outgoing (SMTP) Server smtp.hickerytech.net Enter your password for clayton1@hickorytech.net. I've tried many times to enter my password to this message and it has not worked. Help please!

Hi,

There seems to be many Firefox processes running which consumes large amount of CPU and memory (attached) - I have only opened a single instance of Firefox however there seems to be problems with this. I end Firefox processes and start anew, however it appears the same. I restart the computer and open firefox it appears the same. I'm not sure whats going on. This is impacting my PC performance negatively.

What would cause websites not responding. I have no malware and the cache is clean. Could it be in the properties, or whatever.

Thank you. It's very frustrating.

I need someone in Tallahassee, Fl, to help me with my account. Is there anyone who understands and can help me with my existing account that needs straightening out. I would like personal assistance.

I could be wrong but I thought there was a button or something added to private browsing that would clear all cache, cookies, etc. We are doing testing on websites. We send the new files over to the server, then open the web page in a private window to see all our updated changes without anything loading from the FF cache. In the past, we had to close the private window each time we make a change, then reload the page in a new window. I thought there was a feature added to clear everything from a private window so I could just hit refresh in the open window and see everything fresh. Am I remembering incorrectly? I checked everywhere I could and cannot find this.

getting almost all emails as script links instead of picture links. for example ad emails may have 10 or 15 script links instead of the usual pictures links. can't figure out how to get it back to the usual. to my knowledge ai haven't changed anything

Hello, Firefox somehow crashed. Opening did not reinstall the tabs. This has happened couple of times in the past 10+ years and I was able to recall from History to reinstall the Tabs. Now I don't see that function in the Menu. Please help. I know there is a time limit to re-install them.

I use Using Video Download Ultimate add on in Firefox. It works great on most websites, but it will not connect and download from "https://yeahmovies.to/home" or "https://ww5.cmovies.co/movies/". Will you rectify this, or teach a work around to me?

Many thanks. Roger Woods buckwoods@yahoo.com

I have attached images of what slowly occurs when I don't clear my cookies, websites start to slowly and slowly load less and less until they eventually completely break and wont load and I have to clear my cookies, resign into everything. and rinse and repeat every few days or a week, I also attached an image of what the purchase screen is supposed to look like. Looking at this via Microsoft edge

My Thunderbird works 100% fine with my googlemail account. My problem is with google i cannot access my account and am locked out even though i get my emails in thunderbird and on my iphone i am 92 years old and was wondering if there is any way i can find my password through thunderbird?

I want certain extensions to be able to run in private windows, but not in normal windows. For example, I would browse normally without a VPN extension, and when I open a private window, the VPN extension would be enabled.

All items except but the top one (privacy) in the right-side menu in vimeo are partially hidden and so not fully functional. This problem does not occur in Microsoft Edge, and so it evidently is a Firefox problem. My system: AMD 3900X Running Windows 10 Home, Nvidia GTX950 graphics card, 32 GB memory, The image is a reduced-size screenshot from a 1920 x 1080 monitor. Adjusting the width of the window for Friefox has no effect on the problem.

Please help me to stop the Excel file that I download via Mozilla. The Excel opens up once the download is done. Can you please suggest ways to it to be stopped. The settings I have applied with regards to download are as shown in the attached image. Thank you. Please let me know if you need any more information.