All Products Support Forum

We use Mozilla for all our email accounts, and yesterday morning it temporarily crashed. We now can't access any gmail emails , apart from February 2024. Can you please help us retrieve our emails?

I am unable to login to the DVLC. I get as far as the enter reg number of a car to check it,s been taxed. Then after I input the reg number the next page tell me it is an insecure page. This also happens on my laptop. On both desktop and laptop I am using firefox with duck duck go as an add on. However. In using my mobile with the stand alone duck duck go browser, I can log in and complete the task. This points to a problem with Firefox. Any advice's. This seems to be recent as I have used the laptop and desktop to use the check for a taxed car system ok in the past.

When I select a link in an email, it opens op Edge, rather than Firefox. This just started happening today. I have followed multiple options for making Firefox my default Browser, but nothing seems to work. I am using Windows 11 Home Addition. Thank You!

I have two end users that are having a different issues but they are of similar nature. First user can not upload anything to Microsoft Share point. She gets a message that says she does not have proper permissions to upload. She does not have the same issue on Chrome or Edge. The second user is trying to download and or save a file from a couple of different websites but regardless on where she tries to save it on her computer it says she does not have proper permissions to save to "x" file location. She also does not have this issue when she is on Chrome or Edge.

For both users I have tried clearing cache and cookies, Rebooting their computers, uninstalling and reinstalling Firefox, deleting registry keys/user data from the computer itself. I have had no luck with resolving this issue and I can not find anything online that remotely resembles this issue.

Thank you and please advise

I need to send a libre office calc sheet by email using thunderbird to a colleague, so she can open it and edit it and send it back to me with her input. Until she is logged onto Thudnerbird, I have tried sending it to myself, but it arrives as a 'read only' document. I am unable to amend it. I have added my email address to Libre office Tools / options/ email and selected File/ Send / email as open document spreadsheet, but it still does not work.

What I am doing wrong here please? I'd be most grateful for any help. thank you

I am no tech expert.....I have not Idea of the problem..I have used these email programs for years with no problems for years. Any help would be greatfuly appriciated.

Hi,

I've been using the following in userChrome.css for many years

1. menu_close { display: -moz-box !important; }

to restore "Close Tab" in the File menu, based on cor-el's response regarding restoring menu_bookmarkAllTabs here:

https://support.mozilla.org/en-US/questions/799856

This stopped working some time ago and I am finally getting around to asking why.

I do have toolkit.legacyUserProfileCustomizations.stylesheets set to true, and other items in userChrome.css are working.

I am using 121.0 at home and 115.0 ESR at work and see the same (i.e. no "Close Tab"), in both cases on Debian testing. I do see this menu item when using the keyboard to open the File menu.

Any idea why this no longer works?

thank you, Greg

One of my 3 emails is not downloading after not being on computer for 2 months.Other 2 work fine. On settings for that account the syn in the menu is not showing? Shows on the other two. On start up it downloaded messages but they don't show? Several had some malware that my antimalware took care of. Messaged downlload just fine on my phone for that account.

Bitdefender blocks Firefox from accessing cloudfront.net..calling it a suspicious site. The connection attempts happen constantly... quite a nuisance. I hesitate to put this site on an exception list without knowing more about it.

Thanks for any help.

I think I have been scammmed I was sent an e-mail that appeared to be from cogeco.ca my provider stating that I needed to update otherwise I would no longer be able to get into my email account. I updated and now cannot get into my email I can get into everything else using firefox but not email, please help me. Thanks

All of the sudden I am getting an "Acess Denied" message from Quickbooks online. The error message is immediately after I type in my login ID and hit enter. It doesn't even let me get to the password input screen. This started on Thursday afternoon, but was working fine Thursday morning.

The new version of Mozilla is not user friendly. I do not want to search a bar across the top of my screen for the inbox. I want to see my emails as they arrive, in order by time. It is frustrating to have to scroll backwards in the bar across the top of my screen looking for inbox

When I clicked troubleshooting mode FF unexpectedly closed my Private browsing session and all the tabs. How do I reopen them?

I did not expect FF to close on me like that. I thought that as I was in a private browsing session FF would have warned me that it was about to close had it been necessary.

I'm guessing that my open tabs have been lost permanently because you didn't warn me and that all that time I spent is now wasted.

Life is really simple except that other people make it problematic.

My Windows 10 desktop failed and went into a shop for repair. I have years of Thunderbird messages on it. The repair is complete and Thunderbird is working well again.

However, for several weeks I was only able to send and receive messages via my ISP Webmail. I would now like to move these messages into Thunderbird on my repaired desktop computer.

I cannot find an elegant way to do this. I know I send forward or resend all of these messages from Webmail to the main address on the desktop and then move them into the appropriate In or Out folders. But, I have downloaded all of these messages onto a flash drive and would like to use it to load the messages.

I would appreciate any advice about the best way to do this.

Thank you in advance.

Internode have stopped providing email services, and are using The Messaging Company. I want to re-estiblish my Thunderbird account that I was using previously. Can someone explain (simply please) how to re-activate? Many thanks Sue