All Products Support Forum

After the last update the program no longer groups all accounts' Junk folders under Junk, but puts them separately under each account - except for one account. This happens despite choosing Unified view in Folders. All the other folders are grouped (Inbox, Archive, Sent, Drafts, etc), but Junk is not. It worked perfectly well in the previous version. Please help!

Hello all. I'd like to restore the backspace button function but the previously workable solution — resetting browser. backspace_action to 0 — is not working for me. Any hints as to why that might be the case?

There are times when I have 100's of messages in my INBOX, and others where for some reason, TB has my current message way below. So, on MacOS at least, I get the side bar active and I move it to the top. But I thought how clever it would be to have a button that simply reset the view to the top-most (current) message.

Themes do not stay locked since several updates back. It is ridiculous that every time you open the browser you need to go to settings and get 'dark theme' back on, when it is the only theme many of us with visual problems can use. MANY people have complained about this (read your own reviews). FIX IT! It's doubtless a five minute job to put this back the way it was.

Fix the problem ! If I set up a set of bookmarks and web sites to be opened on startup of Firefox, then use them and save that list forever until I change it.

That is how you product worked until this week. Now, it sucks. And why does the header say that my options are controlled by my organization ? This is my private computer, belongs to me, not any organization !

I am running Windows 10 Enterprise version on my desktop.

The same video on Facebook plays perfectly on Chrome but the sound is muted when it is played on Firefox. It happens only recently.

Is there some control features that I should turn on or turn off somewhere so that I can continue to use Facebook a usual on my Desk top.

'i am now using thunderbird to get my emails. i have two accounts- aol and gmail. when i open the thunderbird app, the emails are not joined, they are separated and i have to scroll to each account to review my emails, is there a way to join both accounts and review both aol and gmail emails at one time? thanks

How can I prevent thunderbird 115.5.1 from expanding my zip attachments prior to mailing? Even though the zipped file is below the 5 meg maximum, Thunderbird unzips the file as soon as it is entered as an attachment thus making it above the 5 meg maximum.

Hello, a couple of years ago I signed up for Pocket Premium so that I could make use of the full-text feature, but I found that full-text search didn't work, which meant that Premium useless for my purposes. This was acknowledged by Pocket Support, and my subscription payment was refunded.

Before I try again it would be interesting to know whether the full-text search has been fixed and now works properly as advertised at https://support.mozilla.org/en-US/kb/pocket-premium-full-text-search

Thank you.

Dear Sir or Madame,

Read Aloud isn't working on Roshreview.com and other websites for my new macbook on Firefox but works on my old macbook.

It says "Missing host permissions for the tab"

I wanted to make a lengthy post on a website today, but I accidentally hit CTRL + R twice which bypassed the "This page is asking you to confirm that you want to leave — information you’ve entered may not be saved." safety net. Is there a way to deliberately disable any and all refresh shortcuts and buttons when a safety net shows up, so my buttery fingers don't ruin my day to it's absolute maximum?

I want safety nets to be deliberately annoying.

Hi, I got a new laptop recently and ever since then I've been experiencing this problem. Websites like https://tabs.ultimate-guitar.com or https://ukutabs.com offer the option to autoscroll, so that you can play your instrument without having to pause your playing and scroll further yourself. This feature hasn't been working for me ever since I got my new device and since it's various sites, I suppose the problem must be in the browser itself, I just can't figure it out. In the case of Ultimate Guitar, when I click autoscroll, it does move slightly, once, but then stops again, and you'd miss the movement if you're not paying close attention. I can switch between various speeds on this site as well, but it doesn't do anything. In case of Ukutabs, there's not even any kind of response from the site when I click the option. I tried turning on and off Firefox settings concerning autoscrolling and smooth scrolling, but nothing solved my problem.

Thank you for your time and energy, everyone!

Is there a built-in way or an addon that will allow the ability to create folders as a filter action?

I can move or copy to an existing folder but is there a way to make a folder in a specific location with a specific name based on previous parameters.

Thanks in advance!

I'm a student, which means I'm constantly accessing my university's library page. I've run into a weird URL autocomplete issue that I can't seem to resolve.

Beginning to type "library" in the URL bar leads to Firefox autocompleting with a past college's library site that I haven't used in years. It's not in my bookmarks, I've deleted all its site data in Firefox's history, I've tried the "shift + delete" trick, but nothing's making this autocomplete go away. It doesn't seem like Firefox Suggest, but something else.

All I want is for my school's library to show up as the autocomplete. It's so annoying to navigate away from a website I haven't used in years every time.

Any suggestions on how to resolve this?

I just had to clean install Firefox after having problems. I've pretty much set it up how I want it, except when I quit Firefox and then re-open it all the tabs come back. Which I don't want. The box in the settings page for opening with previous session is unchecked. What else am I missing? I re-started my computer just in case that was an issue but the problem continues. Thanks

Is there a way for me to make custom JavaScript code to add things, like a built-in music player, to Firefox? I think it would be pretty neat if users could code their own things to add to Firefox.

I've been using Thunderbird for over a year now (oh, how I miss Eudora!) and the one continual irritation I have is that if I reply to an email from my inbox (usual), it sends a copy to my inbox. When I send an original message, I have a copy saved to my sent folder on my email provider (Protonmail). I'd like copies of replies saved to the same place. I do NOT want them in my inbox, and the "Place replies in the folder of the message being replied to" box is unchecked.

Just as an aside, occasionally I'll want to see on my phone emails that I've sent from my computer. Of course, I don't have access to Thunderbird from my phone (and pretty sure I don't want it there either).

How do I fix this?