All Products Support Forum

I've noticed that starting yesterday that Firefox for Android times out whenever I try to access any website with it. I've only been able to fix it by uninstalling and reinstalling it but after I connect with Firefox Sync it fails to be able to connect to any site and everything times out.

I'm not sure what is causing this, I don't see any add-ons enabled under Firefox but perhaps Firefox Sync is automatically enabling something that is breaking the browser. Any further trouble shooting steps to diagnose would be welcome. I'm having an existential crisis using Chrome.

Update: I can confirm this happens w/o logging into Sync. For some reason Firefox for Android just starts giving The connection has timed out after being installed for a period of time. I'm running Android version 11 and have ample ram and storage space on the phone.

Hi Firefox, im currently locked out of my other Account [edited email from public] @gmail.com due no access to 2 Step Auth code. I have access to the email account in Question. Gratefzl for any help. Thanks

Whenever I create or "write" am email there is a grey box that shows up at the top. When I troubleshoot it is not there. I have disabled all extensions and addons and it goes not show. I tried it not using Troubleshoot and it is still there.

I have version 91.9.0

Any help is greatly appreciated.

I have tried everything I read in your "help" pages but no matter how I set up Thunderbird for Email I cannot get it to send. I recently had to purchase a new computer that has Windows 11. Is Thunderbird unable to work with Windows 11? I'm so frustrated at this point & need HELP. For your information the SMTP is set up as: description: [edited email from public] @skybeam.com Server Name: securemail.risebroadband.net Port: 465 (I've tried 587 but it doesn't make a difference) User: My Email Address Authentication: Normal Password Connection Security SSL/TLS

Note: I've checked Thunderbird & the passwords on both Incoming & Outgoing is correct.

Hi,

I have been using Thunderbird forever and had multiple email accounts in it, 1000's of emails and attachments, addresses etc and I just opened Thunderbird and EVERYTHING has disappeared!?

I desperately need to recover everything. Please help, my business is screwed at the moment and I'm in full panic mode. I am using a Mac.

Is it at all possible for someone to please give me a call?

I am not really a tech savvy person.

Thank you in advance.

Stephen

I don't know why. But all of a sudden, the emails I have through GoDaddy (which is Office365) stopped working. The settings haven't changed, and they're congruent with what the sync settings are when I open the email account in Outlook online.

IMAP, outlook.office365.com, Port 993, SSL/TLS, Normal Password smtp.office365.com, Port 587, STARTTLS, Normal Password

When I try to send an email I get the message:

"Login to server smtp.office365.com with username jason@ectpedicab.com failed."

It asks to retry or enter a new password. But the password is correct, and this message keeps coming back.

When I hit cancel, I get this message:

"Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.office365.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'."

I'm at my wits' end. This has all worked just fine for literally years. I don't know what the problem is.

HALP!

I have several windows open, each with different type tabs--i.e., dancing, gardening, etc. How do I save these windows so I can open them when I wish? I don't need them all open at the same time and having them all open uses up too many resources. Thanks in advance, Elizabeth

Am having a strange issue with adding a GMAIL account.

I had some issues with my account, and removed all email accounts from thunderbird, and moved the profiles to a separate hard drive, in order to keep space on my normally used hard drive.

I go to add my GMAIL account, enter the password, etc, then click on "done" as all the details are pulling through

Then thunderbird opens a new window with gmail confirmation in it, but as soon as I click next/ok there, I get error 500, that's all we know.

I thought at first, it was a gmail error, but I can easily add gmail to outlook, so assume it's a error/old date in thunderbird that's causing the issue.

Any thoughts on the issue?

"500. That’s an error.

There was an error. Please try again later. That’s all we know."

I run into this at least once a week, on sites that I know are completely legit, including sites that I recently visited successfully. Once it starts happening for a given site, I can't figure out how to get past it and regain access.

I've asked other folks to visit the same sites at the same time, and they can get through. I've tried accessing them on other devices on the same wifi network, and get through just fine. But I can't get to them any more on my main computer.

I've tried clearing cache and deleting cookies and data, and that hasn't helped.

I'm on Windows 10, and (now) Firefox 100.0. I'm in the UK, using Sky internet -- I don't know if that's relevant, but I didn't notice this problem before I moved here (from the US) last year.

As I said, I can still access the sites on another device (an iPad) on the same wifi, so I don't think it's the firewall in my router.

I don't have any antivirus installed -- just using Microsoft Defender. And I'm not using a VPN or anything like that. My browser privacy setting is "Standard"/

The only extensions I have installed are Facebook Container and LastPass.

What can I do to fix this? It's breaking the internet for me.

When I try to make a bookmark none of my folders are showing. I can use the folders when linking to a bookmark but not when trying to place a new bookmark. I have many folders but the attached image shows what I get when trying to choose the correct folder to place the bookmark. Only the three options show even though I know all my folders are in the pulldown bookmark tab. I did have a computer glitch where many of my computer files somehow ended up in the trash including Firefox. I moved the trashed files into a new folder on my desktop and was able to recover the bookmarks by choosing the Firefox backup. My question is how do I get the existing folders to once again show when making a bookmark so I can place/organize the bookmark in the correct bookmark file?

This is a horrible web browser that crashes constantly and is slow as hell. Even Internet Explorer is faster than this, and I am switching to that browser and am never reinstalling Firefox ever again.

Hi,

I hope you are well.

I have set up 11 custom devices that max the min and max sizes of bootstrap grid system (xs-min-360w, xs-max-575, etc) to aid me with checking my website on various screen sizes. Is there anyway to export this list or better still to synch them with my Firefox account so I don't lose these settings?

I am using Firefox Developer Edition (101.0b6 (64-bit)) on Ubuntu 20.04.

Many thanks Kaz

How do I clear the cache? Online sources and Mozilla articles say to go into Settings and select "clear private data" but there is no "clear private data" option in settings.

I'm using the latest version of Mozilla browser for Android.

Hi,

Where can I find up-to-date information about WebExtension development for Firefox for Android?

If I go to pages like https://extensionworkshop.com/documentation/develop/developing-extensions-for-firefox-for-android/ or https://extensionworkshop.com/documentation/develop/differences-between-desktop-and-android-extensions/ I am getting info that is veeery old and with a bunch of warnings.

So my questions are: 1) What sort of environment should I set up to develop and debug extensions? 2) More importantly: where can I find a full documentation of APIs that I can use in my extension in the latest version of FF for Android. 3) Where can I expect to find timely support if I run into problems developing an extension?

Thanks.

I completely rebuilt my system. Processor, MB SSD,s etc. When I reinstalled Thunderbird, and set up the connection to GMail, it started downloading messages from 2012.... Obviously, I don't need or want those messages. I've cleared the trash & spam folders at Gmail online, so I really don't know where these messages are being dredged up from. How do I tell T-Bird to only grab the last years worth of email messages?

I have credit card autofill enabled, because I do a lot of business online and it is very convenient. Maddeningly, it has started doing something I can't find a way to fix. I put the mouse over the box asking for a credit card number, the saved numbers pop up, I select one, and then the pop-up box disappears without filling in the credit card number. There has got to be a fix for this, but I cannot find it. Pls. advise...