Profiles

I have only one profile. When I open Thunderbird the profile selection window comes up. "Use the selected profile without asking at startup" is checked, but every time I … (read more)

I have only one profile. When I open Thunderbird the profile selection window comes up. "Use the selected profile without asking at startup" is checked, but every time I have to tell Thunderbird to use the selected profile. Is this a known bug? or is there something else gone astray? This has been taking place for quite a while now. If my memory is correct it began after I had to rename my user profile.

Asked by doncodling 3 months ago

Last reply by david 3 months ago

need my old passwords from my firefox

I accidentally deleted my firefox and didnt backup my passwords that were on it., I no longer have the computer that the firefox was on. How can i get all my passwords… (read more)

I accidentally deleted my firefox and didnt backup my passwords that were on it., I no longer have the computer that the firefox was on. How can i get all my passwords? I really need them.

Asked by angel26554 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

cannot install Firefox 124.0.2

I am running Edition Windows 11 Home Version 23H2 Installed on ‎10/‎13/‎2022 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0 Device speci… (read more)

I am running Edition Windows 11 Home Version 23H2 Installed on ‎10/‎13/‎2022 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0 Device specifications; Device name MSI Processor 12th Gen Intel(R) Core(TM) i7-1280P 2.00 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor

When I click on install Firefox 124.0.2 the following window pops up stating; Sorry, Firefox can't be installed. This version of Firefox requires Microsoft Windows 10 or newer. Please click the OK button for additional information.

Which opens up a new window giving me the following installation requirements.

Firefox System Requirements Firefox 124.0.2 Windows Operating Systems (32-bit and 64-bit)

   Windows 10 or later

Recommended Hardware

   1 gigahertz (GHz) or faster compatible processor or System on a Chip (SoC)
   1GB of RAM / 2GB of RAM for the 64-bit version
   500MB of hard drive space

As previously noted, my windows operating system and hardware meet the Firefox System Requirements.

Please let me know what needs to be done to install Firefox 124.0.2

Thank you! John

Asked by jdhersh 2 weeks ago

Last reply by zeroknight 2 weeks ago

Duplicate Firefoxes

Every once in awhile i get a second Firefox icon pinned to my taskbar and also a second listing for firefox in my programs list. If i try and delete the extra version the… (read more)

Every once in awhile i get a second Firefox icon pinned to my taskbar and also a second listing for firefox in my programs list. If i try and delete the extra version there is only one listed in the control panel. Has anyone else seen this? I am running Windows 10 Pro.

Asked by staplegun71 3 months ago

Last reply by zeroknight 3 months ago

Changing where Thunderbird saves emails

I'm not sure where to put this post. Sorry. I don't have a lot of internal hard drive space and want to have Thunderbird store emails to an external hard drive. So, I … (read more)

I'm not sure where to put this post. Sorry.

I don't have a lot of internal hard drive space and want to have Thunderbird store emails to an external hard drive. So, I have a few questions about this.

Q1: How do I do this? I saw a procedure on a non-Mozilla site and it seemed questionable to me. So I thought it would be best to get the procedure from here

Q2: When I move the files (not copying them) will this impact the emails online (Gmail and Yahoo)? I don't want to accidentally delete them from the server

Q3: I am concerned about the following scenario: I tell Thunderbird to use the external drive. Thunderbird starts to download emails to the external drive. What happens to the emails that are on the internal drive? does Thunderbird move them to the external drive? Or will I have to move them manually? Can I safely move email folders on top of folders of the same name without messing anything up? (I'm concerned that Thunderbird would not know that a previously downloaded folder exists and would start to download it in the new spot. So when I move the folders from the old spot to the new spot, it would overlay the new copy and I don't want that to mess anything up)

I hope my questions make sense. I'm not always clear about how I ask things

I just updated Thunderbird. So, I'm running the latest version. I'm using Windows 10 (old computer)

Thank you MistWing

Asked by MistWing 1 month ago

Last reply by david 1 month ago

Password Manager

Hello I am using Firefox with synchronisation mainly on 2 PCs and 1 iPhone (there are old iPhone and 1 raspberry Pi connected, but not used). I have noticed that at lea… (read more)

Hello

I am using Firefox with synchronisation mainly on 2 PCs and 1 iPhone (there are old iPhone and 1 raspberry Pi connected, but not used). I have noticed that at least for a few months Firefox password library on iPhone was missing some password I needed, but I could always look them up on either PC without problem. Usually i tried to fix this by manualy synchronizing Firefox on iPhone in settings, it always showed that it is synchronized. Today I have discovered that i have only 19 passwords saved on my PC - same as on iPhone, but yesterday there were much more (probably all, but I can not be certain). Oldest one was created on 30. 10. 2023. All other are gone, I have managed to restore some old passwords (cca 370) from october 2021. I have disconnected internet and WiFi, placed old logins.json and key4.db in current profile, opened firefox and exported them. Once internet is restored, all passwords are deleted again, only those 19 recently created stay.

I did not delete any passwords or logins or anything on any device and did not delete any file or firefox profile. Why did it delete passwords without asking? And how can I prevent this from repeating? Because this is unusable password manager that randomly decides to purge login data from time to time.

thank you

Asked by peto819 3 months ago

Last reply by TyDraniu 3 months ago

Strange error on My.Nintendo.com

I encounter this error only on my.nintendo.com. However nobody else I know encounters this (even using Firefox) and I do not encounter it on Edge browser. When I open th… (read more)

I encounter this error only on my.nintendo.com. However nobody else I know encounters this (even using Firefox) and I do not encounter it on Edge browser.

When I open the site it stays for a few seconds, then loads an error page. Then this error page reloads itself every few seconds. I tried to include some Inspect tool details. Before a 404 error there are 303 and 302 responses. I live near my friends who do not have this issue (same ISP too) so it's not a regional issue. In the screenshots the four (and two more further down) red GETs below are all "304 Not Modified" status'd

I'm not sure what type of info I can dump from the browser or how, to help diagnose this. I'm on Windows 11 (though I was having this isue on my dual-booted Linux install too), on version 121.0.1 (see screenshot of About Firefox for more?)

Thank you for your time reading my post, please help me report this with more details.

Asked by nathan.zan6037 3 months ago

Last reply by James 3 months ago

Prevent Lightning Reminder window from stealing focus

Specific 'Calendar' topic, but could also be considered to be about updating (improving) the Thunderbird controls/options/addons. Is this a Feature Request, per say? If … (read more)

Specific 'Calendar' topic, but could also be considered to be about updating (improving) the Thunderbird controls/options/addons.

Is this a Feature Request, per say? If so, is it in the right place here? If not, where to put this?

Platform: Windows 10. Issue: Thunderbird (Lightning/Calendar) keeps aggressively stealing focus, i.e. putting the Reminder window on top of whatever else I am doing. This is incredibly annoying and unproductive. The only option is to completely disable Reminders, which defeats the purpose of course. See also, for example, https://www.reddit.com/r/Thunderbird/comments/185c727/how_can_i_prevent_the_reminders_window_from/. Requirement: I would like to still hear the Reminder sound, and it would be great if the application also 'gets highlighted' (in orange) on the Taskbar (like many applications that have something new going on, but do not immediately push themselves to the foreground) to get a visual Notification, as well.

In any case, this overly dominant behaviour of the application should NOT persist.

Asked by engage1 3 months ago

Last reply by Matt 3 months ago

Menu Bar is not Saved

I do not have any Add-ons enabled. I enable the Menu Bar. However, after reopening Thunderbird it is gone, and I need to enable it again. If I start in Troubleshoot Mode… (read more)

I do not have any Add-ons enabled. I enable the Menu Bar. However, after reopening Thunderbird it is gone, and I need to enable it again.

If I start in Troubleshoot Mode, the Menu Bar is there.

I am running an old version, v102.15.1, 64-bit (which I need for an add-ons that is not compatible with later TB versions) and WIN7 (64-bit)

Asked by viking2 3 months ago

Last reply by sfhowes 3 months ago

"Refresh Firefox" ruined my profile with no backup

I just want to express my frustration. Today during removal of Firefox (due to bug in Windows "winget" upgrader I got two versions of FF - 122.0 and 122.0.1 so wanted to… (read more)

I just want to express my frustration.

Today during removal of Firefox (due to bug in Windows "winget" upgrader I got two versions of FF - 122.0 and 122.0.1 so wanted to remove one) I accidentally clicked "Refresh Firefox instead" without knowing what's going to happen in a few seconds.

Soon I was presented with a nice and clean Firefox window with no open tabs, no history and no addons.

I quickly went to my profile folder (%APPDATA%\Mozilla\Firefox\Profiles) only to discover that no full backup was made prior to "refreshing". There were some files preserved - places.sqlite, cookies.sqlite, but no addons, and no sessionstore.jsonlz4. From what I can see, some of the carefully tweaked settings in about:config are also lost.

Fortunately I made my own backup on 10th of October 2023, so I recovered most addons and some of the open tabs. I'm now in the process of restoring other tabs from history. But I like to have them open for weeks or even months, so it's going to take me a lot of time.

The Refresh Firefox thing should be removed because it only destroys data. OR MAKE THE DAMN FULL BACKUP OF THE ENTIRE ***UNTOUCHED*** USER PROFILE ***BEFORE*** REFRESHING IT!!!!!!!!!

You never cease to disappoint, Firefox. Now I'll waste a lot of time to restore what I had before clicking that damn button. And I need to set up a regular profile backup because I cannot trust the software I tried to trust the most... No wonder you're losing users. That is totally unacceptable.

Any clues on how to restore my profile to the state before the "refresh" disaster?

Asked by Anonymous 2 months ago

Last reply by cor-el 2 months ago

I want to disable the crtl + W shortcut

As i said I want to disable the crtl + W shortcut but i cant find a way to do it. This shortcut makes my day a lot harder cos i sometimes press it by accident. It's annoy… (read more)

As i said I want to disable the crtl + W shortcut but i cant find a way to do it. This shortcut makes my day a lot harder cos i sometimes press it by accident. It's annoying. Please help m e unbind/delete it :)

Asked by Ranlope 4 months ago

Last reply by cor-el 4 months ago

Huawei & Firefox

I have been using Firefox on my Huawei P29 for several years. I have Google UK set as my search engine and on my home page and this has been fine for years. Two or three … (read more)

I have been using Firefox on my Huawei P29 for several years. I have Google UK set as my search engine and on my home page and this has been fine for years. Two or three days ago when I loaded Firefox Google UK and Google.com wouldn't display. The link flashes in the top bar but the page stays blank. They will load in Chrome and in Firefox if I have desk top mode switched on, but not in android mode. I have uninstalled and reinstalled Firefox, cleared the browser cache but no change. Getting pretty fed up with wasting my time sorting it out. Is it the Huawei phone or Firefox's last update?

Asked by gen8 3 months ago

Last reply by TyDraniu 3 months ago