All Products Support Forum

Thunderbird WIndows - auto-installed update 91.8.1 this morning, Apr.28th.

Incoming emails stopped showing up in the inboxes in all three accounts I have set up.

Can I unroll the update? 91.8.0 was working fine. I use Thunderbird for work - need a solution urgently.

Thanks in advance! Cyril

Hello-- I have created an alternative account in Thunderbird, and with it custom signature text using the html option in Account Settings. When I send emails using this alternative identity, however, the signature that displays is the one associated with the primary, default account. How do I get Thunderbird to use the correct signature?

I also have a problem when emails are sent to gmail: the signature displays with an extra blank line between each line of text. The signature displays as desired in other email clients. Thanks for any clues Jim

I've always used the "Always ask you where to save files" option when downloading. Recently (beginning of April 2022), files go directly to the Downloads folder. The "Always ask" option is still selected in Settings.

I've tried un-selecting and re-selecting, restarting Firefox, restarting my computer - basically every iteration of 'turn it off and on again' that I can think of.

I've been using Firefox since 2007, and I've had a love-hate connection with it at times. It is not uncommon for updates to wreak havoc on the system. I have to fix everything, and I don't want to use Firefox anymore. With the updates, it's changed a lot of the pages, even the ones that I use daily. I've tried everything to try to fix these problems. Please tell me how to straighten things up.

I forgot my password to my Firefox account, and only just realized I haven't updated it in KeypassXC when I was trying to log in to a new machine. It seems that, even though I am already logged in on my old computer and have full access to my account (including saved passwords, bookmarks, and browsing history) I can't find a way to reset my password without deleting all of my synced data. From the "Change Password" menu, it requires my old password if I want to change it without deleting everything. Also, I have 2FA enabled, so why isn't there the option to authenticate my identity in a password reset using 2FA instead of my old password? I know a similar thing already exists for recovery keys, but I only have 2FA. Is there any way for me to reset my password where I don't lose everything? Thank you.

<tools> <Clear recent history> asks whether I want to delete Browsing history cookies cache

I have 7800 entries in cache. Are these "scratch" or "temporary" files or are these files I have kept in folders over a few decades? I want to keep the messages that I put in folders.

Is Browsing history just links to Firefox I clicked on inside messages?

I receive emails addressed to many different eddresses which have been sent to me via a remailer. The To: function still shows the original eddress. I want any emails originally addressed to two specific eddresses to be forwarded to another eddress, one that will be read on an iPad. Is this possible?

I am looking for a new email service provider, and Proton mail seems to always be near the top of the list. Searching Thunderbird support yields only help from a year or more ago. How well do proton and Thunderbird mesh currently?

Ever since the last update, every time I download something on Firefox this download tab pops up every time when the new download is complete. Ive tried disabling every extension, Ive tried the about:config solution I found on this page, setting it to "false" and I havent been able to find anything in tools or settings.. but nothing disables it and its getting annoying. Ive had Firefox for years and this has never happened before.

Hi. I use Firefox Nightly and I enabled a secure proxy over TLS using only the built-in features, no addons.

My about:config : network.proxy.type = 2 network.proxy.autoconfigurl = data:text/plain,function FindProxyForURL(u,h){return "HTTPS my-secure-proxy:443";}

When I open any site for the first time it asks for the proxy credentials as expected: The proxy moz-proxy://my-secure-proxy:443 is requesting a username and a password.

After entering the credentials I confirm to save them and as long as the Firefox app is not stopped it works. However, when the app is restarted it asks for the password again with both fields blank and after entering the same credentials it asks me to update the saved credentials.

This only happens on Android. Firefox for Windows with the same proxy settings can autocomplete the moz-proxy:// password.

I think it has something to do with the OS keyring unable to store the passwords for unknown URI schemas.

Is there some workaround for that?

https://bugzilla.mozilla.org/show_bug.cgi?id=378637#c68

Why is this Thunderbird version so confusing? Doesn't print, can't reply, etc w/o having this whole bunch of tech headers at beginning. What happened to the regular email, print, text, reply features.

Left Outlook due to it's craziness and deciding what to put as spam and in archive vs myself so again thought I'd try Thunderbird as it was a good email program. Now I see why it isn't listed any longer as a good free email program. I have 2 email programs I pay for - Protonmail VPN and Mailfence Entry level. Still learning how to have more than1 email address to use.

Thunderbird used to be very simple, user friendly, and quick. Now it's a mess even when trying to just reply to someeone's email. I get all these 'headers' first and when I select print, I get all this header garbage which wastes tons of paper. Can't find a way around it.

Please help or I'm going to have to dump thunderbird until it gets itself fixed!

I've been using Outlook Express (from XP) for years, even into the Windows 10 era with a patched version of XP. Since GMail will no longer support it after May 2022 I decided to migrate to Thunderbird Portable.

Since 91.8.1 doesn't import from Outlook Express, I first used Thunderbird Portable 52.9.1 x86 (last version that supports XP) to import mails, accounts and whatever else it imports. I then set up a Primary Password, and painstakingly manually added all rules from Outlook Express to Thunderbird's "filters". After everything was up and running, I upgraded to Thunderbird Portable 91.8.1 x86.

For some reason, when I try to login to any GMail account, after the login, pass, allow Thunderbird as email client, a popup window appears asking me to "Change Password", but whatever password I put, it always says "Unable to change password". If I go to "Privacy & Security", "Use a Primary Password" is disabled, and if I check it, it asks me to enter and re-enter a new password, but it also says "Unable to change Primary Password".

II tried both commands listed in the link below, both seem to work by pressing the Reset button, but the error console seems to output a uncaught exception. https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password#w_resetting-your-master-password-if-you-have-forgotten-it

Any more suggestions?

Recently pdf files I download are getting saved in my Downloads folder automatically. They are also opened in Adobe Reader as specified in settings. I don't know what version this started with but it didn't always happen. I don't want these files filling up my Downloads folder so how can I prevent this?

I receive messages from the Guardian newspaper and LinkedIn and the hyperlinks do not work. I went to safe mode and still the same.

The bar at the top is green, when I click on a hyperlink it changes to a light grey. Firefox is set as my preferred browser.

Help or a solution would be very welcome.

Regards

I need help importing Outlook 2007 data into the current version Thunderbird. I was able to import the data into Thunderbird Version 31.8 but when I go to Help | About Thunderbird it says it's the current version and there is no upgrade to current link.

I copied all the files from the V31.8 profile to the v91.8.1 profile. I then deleted Thunderbird installations, installed v91.8.1 and launched. TB launched and has been trying to do something for the past several hours.

Thoughts?

Bob Spies

Hi,

I recently updated Mozilla browser for Mac today (version 99.0.1, 64-Bit on April 13, 2022). And now I can not switch between my Gmail accounts that I am signed into (from the top right icon, switch accounts) all it does is load and bring me back to the default account I have set up. It is a bit frustrating since I have to manually log back in everytime and it was so seamless before.

Any help is appreciated.

Hi,

I've upgraded to Firefox 99 (on Linux) and a website that works fine in Firefox 88 and Chromium 101 has stopped working for me - I can't get the log in form to show up.

This is in a standard window (as opposed to private) with all add ons disabled, Enhanced Tracking Protection switched off for the site and protection settings set to 'Custom' with everything switched off (and same with protection settings set to 'Standard').

The website is:

https://www.riverford.co.uk/

and then click on person icon in the top right corner.

I'm having similar problems with other websites, eg

https://www.ebi.ac.uk/interpro/

in a private window (but weirdly works fine in a standard window) - click on 'Example protein sequence' to fill in a sample sequence and then press 'Search'. In a standard window this works but in a private window the 'Search' button doesn't work. (If the search button does work for you, please delete the job afterwards by clicking on the rubbish bin/trashcan icon so as not waste their resources.)