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Thunderbird Version Update

Support page indicated e-mail migration from Outlook had to be in Version 31.8, then allow Thunderbird to automatically update to latest version. Successfully completed … (read more)

Support page indicated e-mail migration from Outlook had to be in Version 31.8, then allow Thunderbird to automatically update to latest version. Successfully completed migration to version 31.8, however the About Thunderbird window states that "Thunderbird is up to date" and "You are currently on the release update channel." It does not automatically update to anything.

Alternatively tried changing profile pointing, also moving Local Folders mail to profile folder for updated version 91.4.1 also installed on computer without success.

Any way to convince 31.8 to update?

Asked by gusm93726 2 years ago

Answered by Toad-Hall 2 years ago

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Cannot do fresh install - Get "Can not open temp folder archive" message

Firefox wasn't working well on a seldom-used laptop, and the update to 100.0.1 didn't go quite right, so I deleted the old version and (using the odious Edge) tried downl… (read more)

Firefox wasn't working well on a seldom-used laptop, and the update to 100.0.1 didn't go quite right, so I deleted the old version and (using the odious Edge) tried downloading a fresh copy of the software.

But then I get a message from "7-ZIP" that reads "Can not create temp folder archive"

I'm stuck. Advice?

Asked by K in NC 1 year ago

Answered by K in NC 1 year ago

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Firefox for Android

Okay I do not trust Google whatsoever! I do not want to download anything through Google Play no longer!and my phone Of course because they're Androids are made with Goog… (read more)

Okay I do not trust Google whatsoever! I do not want to download anything through Google Play no longer!and my phone Of course because they're Androids are made with Google's and Facebook all in my phone the basically runs everything! And [removed] Mark Zuckerberg and anybody that works for him you're not American! basically it stops the download on this page take me directly to Google Play I also use expressvpn on all of my devices I want to know should I do Firefox Android or a different one I downloaded the DuckDuckGo browser so do I need to fire Fox browser also I want your input? if you give me your time? in my expressvpn newsletter I was reading about Rooting my Android Taking all of Samsung's [removed] Google's [removed] in Facebook's [removed] Im just over all the tracking,spam viruses,and its constantly getting worse! Don't believe I'll ever buy another Samsung phone again that's all I've ever bought! every time you update them they take a little more rights and privacy! been watching them do it for the past few years! all of their [removed] out of it all their tracking and listening! I'd like a second opinion about that rooting a phone expressvpn has all the apps a list of apps you can replace the ones you take out I just don't know if you know anything about it ?have no complaints about expressvpn they are pretty good how does your Firefox systems work with expressvpn I basically don't want no tracking by government no tracking by all these companies selling my profile to companies to try to get me to buy their [removed] I like to ❌ one of them guys to be real! fake ass Americans! ads and just basically stealing my whole being that's how it feels! Im about to go back to a [removed] flip phone to be honest!sorry pisses me off when I think about this thank you for your time

Asked by slinginks79 1 year ago

Answered by slinginks79 1 year ago

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Where can I download FF for OS X El Capitan V10.11.6?

My old 2009 MacBook Pro broke, got fixed, and now the backup won't transfer. So I need a new Firefox. OS X El Capitan V10.11.6 is the latest this old computer will ha… (read more)

My old 2009 MacBook Pro broke, got fixed, and now the backup won't transfer. So I need a new Firefox.

OS X El Capitan V10.11.6 is the latest this old computer will handle. On the mozilla.org download page, the app on the .dmg that gets downloaded says it wants OS X 10.12 or later.

I'd appreciate your suggestions.

--Gil

Asked by GilDawson 1 year ago

Answered by jonzn4SUSE 1 year ago

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Each time I send a message using Thunderbird is asks for a password and always fails

I recently installed Thunderbird on a new computer.I set it up to use my Yahoo account. It does receive emails sent to Yahoo but will not send. Every time i click SEND it… (read more)

I recently installed Thunderbird on a new computer.I set it up to use my Yahoo account. It does receive emails sent to Yahoo but will not send. Every time i click SEND it asks for a password and always says it failed.

Under settings, there are 2 servers, IMAP and SMTP. Each has a different password, but at one point I made them the same. It does not matter because the outgoing server keeps changing its password to about 20 random letter and characters. At one point I copied these random characters into the clipboard and posted it in after it asked for a password...and it still FAILS.

I am using version 81.0.19 Until I get this fixed it is useless. An annoying thing is that each time I start Thunderbird, it asks for the password...on my previous pc it remembered it. Both machines are Windows 10. Can anyone help?

Asked by mysystrashed 1 year ago

Answered by Toad-Hall 1 year ago

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OS X Yosemite version 10.10.5

My computer is OS X Yosemite version 10.10.5. I have updated with the newest Firefox web browser today. Now I can't open Firefox because my computer is too old for thi… (read more)

My computer is OS X Yosemite version 10.10.5.

I have updated with the newest Firefox web browser today. Now I can't open Firefox because my computer is too old for this new version. Because I have totally replaced my old one with this new, I cannot go back..

And actually, I don't know what is the right version for my computer. I think I found some very long list of old versions(https://ftp.mozilla.org/pub/firefox/releases/), I don't know which one is right for me and how to install from there - I tried some of them..

If anyone can post the link of right one for my computer and inform me how to install it from there, I'd really appreciate it..

Than you.

Asked by ohong2218 1 year ago

Answered by jonzn4SUSE 1 year ago

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Firefox won't work since moving to secondary hard drive

My HP Omen has 2 hard drives. Originally, Firefox was installed on the C: drive and working perfectly. In order to clear up space, I tried to use the Windows Move feature… (read more)

My HP Omen has 2 hard drives. Originally, Firefox was installed on the C: drive and working perfectly. In order to clear up space, I tried to use the Windows Move feature to move the program from the C: drive to the secondary (and larger) E: drive. Since then, Firefox won't work aside from opening a Firefox window. It will load no pages, settings, etc.

I've tried uninstalling Firefox from both the C: and E: drives. Searched for any remaining files and deleted them. Deleted Old Firefox Data folders. I've reinstalled Firefox, without the option of where to install it, but it still fails to work at all. I get an error message regarding a missing file, VCRUNTIME140_1.dll. I've searched for the file and it's NOT missing. It is in both the Firefox folder and the Windows/Systems32 folder.

I've searched for data in the Users folders that might relate to Firefox but NOTHING seems to work that will allow Firefox to work again. I've tried putting Firefox in Troubleshooting Mode but it won't restart as it says it needs to. It just won't work!

If anyone can just tell me how to COMPLETELY remove Firefox from both hard drives so that I can just do a clean, new Firefox install, that would be preferable. I know how to import bookmarks from Chrome.

If anyone can offer some help for someone who isn't great with computers, I would greatly appreciate it. If you need any other information, please don't hesitate to ask.

Asked by shadley02 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Outlook 2016 Address Book(s) to Thunderbird V91.10.0

I have done many searches via Google on how to migrate Outlook 2016 Address Book(s) to Thunderbird and have not found one that does the job. I did find a suggestion to u… (read more)

I have done many searches via Google on how to migrate Outlook 2016 Address Book(s) to Thunderbird and have not found one that does the job.

I did find a suggestion to use Thunderbird V31.8.0 to migrate the Outlook Messages & Addresses. This worked; however, then could not find a way to do a clean migration on up to V91.10.01.

Any good solutions (free) that will work?

Roger Hendrix

Asked by rphendrix1 1 year ago

Answered by Matt 1 year ago

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Using older/Ubuntu profile in Thunderbird 78 on MX Linux

I have changed from Ubuntu to MX Linux recently and have kept my Thunderbird profile data. On MX TB 78 is installed. When I copy the Ubuntu TB profile folder to my new … (read more)

I have changed from Ubuntu to MX Linux recently and have kept my Thunderbird profile data.

On MX TB 78 is installed.

When I copy the Ubuntu TB profile folder to my new MX install and start Thunderbird I get a message saying that "You have launched an older version of Thunderbird" (which is not the case, I launched versions 78) and that I can either create a new profile or quit the program..... Not very useful.

How can I use/import the data from my previous (Ubuntu) install? It seems likely that I had version 78 on Ubuntu as well, my system was up-to-date, but of course I can't check that anymore.

Thanks

T.

Asked by LostInVirtualSpace 1 year ago

Answered by Matt 1 year ago

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Thunderbird doesn't quit completely on exit

I am moving Thunderbird to a new Windows 11 (64 bit) machine, and downloaded Thunderbird 91.10.0. I used a new profile when I created my two email accounts. But there are… (read more)

I am moving Thunderbird to a new Windows 11 (64 bit) machine, and downloaded Thunderbird 91.10.0. I used a new profile when I created my two email accounts. But there are several problems: 1) when I exit, Thunderbird doesn't close down completely 2) when I try to look at addons.thunderbird.net or Release Notes from within Thunderbird, the new window never loads (on the other hand, this means that there are no add-ons to confuse the issue) 3) Thunderbird occassionally crashes. I can send you Troubleshooting Information if you need it; it means nothing to me.

The above is the simple version of the problem -- I have been working on this for 2 days, and am no closer to a solution. Any help would be appreciated.

Asked by amylaw42 1 year ago

Answered by Googlethunderbird 1 year ago

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Surfshark

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed … (read more)

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed it must be something to do with safesearch, so I clicked on the safesearch button but it does not give me the option to turn it off it just states 'You don't have permission to change your SafeSearch setting. It's locked by the device or network that you are browsing on' !! how do I get over this? any help appreciated,

Asked by tench6410 1 year ago

Answered by tench6410 1 year ago

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Transfering ALL Thunderbird accounts

I am a long time Thunderbird user. I am moving to a new PC. I used the procedure that you recommend to move Thunderbird (excellent, easy-to-follow), but it only moved one… (read more)

I am a long time Thunderbird user. I am moving to a new PC. I used the procedure that you recommend to move Thunderbird (excellent, easy-to-follow), but it only moved one account.

I had one Verizon.net account with another Verizon.net alias to that account. When Verizon switched their email hosting to AOL (they bought both AOL and Yahoo) the alias became the account and the account became the alias. To Thunderbird, it looks like two different accounts.

After the switch, I continued to store emails in the now-alias account folders. When I restored my 23 GB of emails, the alias account folders did not transfer.

Since I stored some vital information in those folders, I need to either (1) copy the folders to my new PC or (2) keep my 11-year-old PC running. What should I do?

Asked by james.m.meyer 1 year ago

Answered by david 1 year ago

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Firefox sign in page won't open

I just needed to reset my kindle hd 10 to factory. When I try to sign in to firefox in order to sync bookmarks, the page won't open but only spins. I was able to sync boo… (read more)

I just needed to reset my kindle hd 10 to factory. When I try to sign in to firefox in order to sync bookmarks, the page won't open but only spins. I was able to sync bookmarks when I bought the kindle in December. Thanks.

Asked by jdmozilla 2 years ago

Answered by Paul 2 years ago

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How do I save my Firefox profile data

I would like to save my Firefox profile data into my computer as I would like to transfer the data to a different computer. Is there any solution to how to save it down? … (read more)

I would like to save my Firefox profile data into my computer as I would like to transfer the data to a different computer. Is there any solution to how to save it down?

Asked by xiiaoru0922 1 year ago

Answered by ericmok85 1 year ago

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Auto Download Files even in view mode

Hi, I have some issue on the new updates on Version 101.0.1 (64 bit) Firefox auto-download all my files even when I am in view mode. Is there a way to disable this fea… (read more)

Hi, I have some issue on the new updates on Version 101.0.1 (64 bit) Firefox auto-download all my files even when I am in view mode. Is there a way to disable this feature?

Asked by tempacc9546 1 year ago

Answered by ericmok85 1 year ago

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How to back up Firefox url suggestion info

I'm not exactly sure what this is called. Maybe it's in the cache, but I don't know. One of the fastest timesavers I have is that I use the Firefox url feature that makes… (read more)

I'm not exactly sure what this is called. Maybe it's in the cache, but I don't know. One of the fastest timesavers I have is that I use the Firefox url feature that makes suggestions as soon as I start typing a url. I pull up dozens, possibly hundreds of articles that I refer to frequently this way, so that I don't have to bother bookmarking them. I don't clear the cache, to keep these references from disappearing. I have to move computers now. My longtime mac is not working well anymore. Is there any way to bring these url suggestions with me when I migrate? Thank you.

Asked by smartelectionsteam 1 year ago

Answered by cor-el 1 year ago

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New Thunderbird (on Linux) does not convert old .mab address book file

I recently had to re-install Kubuntu 20.04 on a laptop. In the process of setting up Thunderbird, the installation process said it had found address books and asked if I … (read more)

I recently had to re-install Kubuntu 20.04 on a laptop. In the process of setting up Thunderbird, the installation process said it had found address books and asked if I wanted to connect them. Sounded like a time-saver, so I said "Yes." What got connected were several completely irrelevant files, most CSV contacts from my cell phone, but the extensive .mab file from the old version of Thunderbird was not there.

I have found some proposed solutions that tell me to

 >> shut down Thunderbird,
 >> rename the abook.sqlite files in my profile folder,
 >> copy to the old abook.mab file (which I have on a backup disk) into my profile folder, and
 >> restart Thunderbird, which will than automatically convert the old .mab file to the new .sqlite format.

That doesn't work. First problem is, I don't have a "profile" folder. I do have a profile.ini FILE which points to two other folders named (approximately) a1b2c3d4.default and z9y8x7w5-default-release (I've changed the exact names, but the name format is as shown).

Second problem is, my a1b2c3d4.default folder (which, in older versions, was where my abook.mab file was found) had no .sqlite files. My z9y8x7w5-default-release folder has several such files but named abook-4.sqlite, abook-16.sqlite, and abook-17.sqlite. They are all shown as 256 KB. When I added the old abook.mab file to that .default-release folder, it did produce an abook.sqlite file, also shown as 256 KB. But the old abook.mab file's content does not appear when I restart Thunderbird and look at the address books. No abook.sqlite file was created in my a1b2c3d4.default folder.

The references I've found so far appear to be for Windows installations, so I'm hoping someone will have suggestions more suitable to the Linux environment.

Asked by Will 1 year ago

Answered by david 1 year ago