Showing questions tagged: Show all questions
  • Archived

Frozen Cursor / Mouse in Firefox Browser

I am regularly experiencing a frozen cursor when using the Firefox browser. My USB wired mouse stops working, however my laptop touch pad still responds perfectly fine. … (read more)

I am regularly experiencing a frozen cursor when using the Firefox browser. My USB wired mouse stops working, however my laptop touch pad still responds perfectly fine.

I am certain it is related specifically to using the program, and does not occur on my desktop or in other internet browsers.

After opening the browser and loading a webpage, the cursor is often delayed in responding to moving the mouse or stops responding altogether for several moments at a time.

I have tried disabling all add-ons, extensions, and plugins. The problem still occurs when in 'safe mode' or 'troubleshooting mode'.

Please help! This is making the browser impossible to use, and I would prefer not to have to switch to a different browser.

Asked by jdfuhs 1 year ago

Last reply by Terry 1 year ago

  • Archived

browser problems

I am trying to access onedrive.com in firefox and the site won't connect unless I open it in a private window. I cleared cookies and history and shut off all extensions … (read more)

I am trying to access onedrive.com in firefox and the site won't connect unless I open it in a private window. I cleared cookies and history and shut off all extensions but that didnt fix the problem. I used to access onedriuve without issue in a regular firefox browser window but until recently that has changed. Please advise

Asked by midportplace1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Sign In Issues

I'm trying to sign into my Mozilla account and it asks for the code that was supposedly sent to my gmail account that will expire within 5 minutes. I never get the email… (read more)

I'm trying to sign into my Mozilla account and it asks for the code that was supposedly sent to my gmail account that will expire within 5 minutes. I never get the email...tried many times. Even added their email to my contacts for "smoother" sending.

Asked by jonchlebowski 1 year ago

Last reply by Dropa 1 year ago

  • Archived

how do i exit troubleshoter mode

Fire Fox updated last night and this morning after doing a restart none of my bookmarks were working. I entered the troubleshooter mode but now I can't get out of it and … (read more)

Fire Fox updated last night and this morning after doing a restart none of my bookmarks were working. I entered the troubleshooter mode but now I can't get out of it and all my passwords and bookmarks are gone.

Asked by rapil5 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My internet fluctuates constantly while using the Firefox browser.

Hello. My internet fluctuates constantly while using the Firefox browser. It uses full capacity for 5 seconds, then uses almost 1 mbps internet for the next 5 seconds, t… (read more)

Hello.

My internet fluctuates constantly while using the Firefox browser. It uses full capacity for 5 seconds, then uses almost 1 mbps internet for the next 5 seconds, then uses full capacity for 5 seconds and so on. I tried a lot of things but it didn't work. I have 100 Mbps internet and connect with 5GHz WI-FI.

Things I've tried:

-Reset Firefox -Run Firefox in troubleshooting mode -Turn off Anti-Virus and Adguard Ad Blocker -DNS flush -Formatting the computer

I don't have such internet fluctuation problem when using it in Microsoft Edge browser. It works seamlessly.

Apart from this, there is another situation that I encountered once, as long as I do not format the computer on which I installed Firefox, this internet fluctuation occurs constantly.

Asked by K.Emre 1 year ago

Last reply by K.Emre 1 year ago

  • Archived

Uninstalled and reinstalled Firefox and now my saved passwords are gone

Today I unistalled firefox on my windows laptop and then installed it again. Now my saved passwords are gone. 1. can I get them back? 2. if I can't - will the passwords … (read more)

Today I unistalled firefox on my windows laptop and then installed it again. Now my saved passwords are gone.

1. can I get them back? 2. if I can't - will the passwords be erased on all firefox servers so that no one can access the information? I hope so...

Thanks for you assistance

Asked by schneider-rebecca 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Pop up tabs on my desktop

Hello Guys, I am having a bit of trouble here. First I have tabs that are popping up and they are ads or just a black screen. Some of the pop ups are on the page that I … (read more)

Hello Guys,

I am having a bit of trouble here. First I have tabs that are popping up and they are ads or just a black screen. Some of the pop ups are on the page that I am looking at. How do I get them to stop? Also in my Firefox search bar it has changed from google to microsoft search engine but when I hit the search arrow it has a box that says- a browser seach and then goes to microsoft bing. Can you help me figure out how to get my mozilla back to normal. I love using this and dont want to let it go. Its the best browser ever!!!

Asked by moetec 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Toolbars are tough to access when the "Hide Toolbars" option is selected on a Macbook Pro - Mac OS ventura, Monterey

Hello Team Mozilla, I have been a user of firefox since a lot of time. I purchased a Macbook Pro M1 Pro 14 inch. Since I purchased a smaller screen model, I wanted to ef… (read more)

Hello Team Mozilla,

I have been a user of firefox since a lot of time. I purchased a Macbook Pro M1 Pro 14 inch. Since I purchased a smaller screen model, I wanted to efficiently use the screen space available. I have tested Safari, Firefox, Chrome and Brave. I am glad that only and only Firefox provides a Hide toolbar option which other browsers are not offering. It is a game changer for a 14 inch macbook pro as it offers maximum utilization of the space. For that I applaud Firefox.

But the accessibility of tabs takes a serious hit when I enable the option. The place where the mouse pointer has to be for the toolbar to unhide is quite literally a line. Anywhere above or below it will not show the toolbar. if we go too far, the MAC OS close,minimize window option come up. For the toolbars to show up one has to just touch the menubar of MacOS. While switching tabs its a real pain. I have to pause and look at the pointer and slowly move my mouse to touch the menubar at the right speed.

Please please please do something about this. Firefox is providing the best utilization of space for a Macbook Pro. I do not know if the Firefox team is aware of this, but its brilliant. But the toolbar accessibility makes the feature unusable. It would be great if we could access the toolbar easily for tab switching.

Asked by bbharavi 1 year ago

Last reply by jerome22 1 year ago

  • Archived

How can I get FireFox to honor my "Text Replacement" settings like Safari does?

I use text replacement for a lot of things but it doesn't work in Firefox, which sucks because I like firefox https://youtu.be/lmobzYY7mPw … (read more)

I use text replacement for a lot of things but it doesn't work in Firefox, which sucks because I like firefox

https://youtu.be/lmobzYY7mPw

Asked by albertmonaco 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Down loading upgrade.

I down loaded a new version of Firefox and now my old password will not work. If I open the new revised Firefox I will loose all my data particularly my bookmarks? I took… (read more)

I down loaded a new version of Firefox and now my old password will not work. If I open the new revised Firefox I will loose all my data particularly my bookmarks? I took the laptop to ubreakifix and they said they need the password.

Asked by michaelkogen 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

In the past few weeks, I've noticed that Firefox on Mac sometimes takes several seconds to load the rename bookmark. How can that be fixed?

Basically what the title says. I've noticed since last month where sometimes when I right click on a bookmark and click "Edit Bookmark" it would instantly load the rename… (read more)

Basically what the title says. I've noticed since last month where sometimes when I right click on a bookmark and click "Edit Bookmark" it would instantly load the rename bookmark box like it should, but sometimes it would take several seconds to load and I would have to press ESC to cancel and try again either right away or later, it's pretty annoying.

Asked by TheWonderAlmighty 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Facebook is not loading properly

When I try to open Facebook on Firefox 106.0.5 (64-bit) I get a dark gray background (My choice to run Facebook in dark mode) the blue "F" on the left, a lighter gray bar… (read more)

When I try to open Facebook on Firefox 106.0.5 (64-bit) I get a dark gray background (My choice to run Facebook in dark mode) the blue "F" on the left, a lighter gray bar than the main panel across the top from the blue F and then three lighter gray circles which, were Facebook to have completely opened, would hold my profile picture, Messenger and Notifications. Except for those "hints" of Facebook, the screen is empty. See attached screenshot. I have not had any problems accessing any other sites with Firefox. It is just Facebook. I can get into Facebook on Safari. This has been going on for about 3 days now. Thank you to whomever is reading this and might be able to help me.

Asked by kkrpsyd 1 year ago

Last reply by Terry 1 year ago

  • Archived

Stopped responing whhen restared i was logged out of all my gmail accounts

I was watching a video on prime video when Firefox suddenly stooped on my windows 10 and when restarted i was logged out of all my Gmail accounts. this is not the first t… (read more)

I was watching a video on prime video when Firefox suddenly stooped on my windows 10 and when restarted i was logged out of all my Gmail accounts. this is not the first time, one before the app did not crash but i was logged out of all my Gmail accounts. Can someone tell me why is this happening and how to fix it?

Asked by smbh98 1 year ago

Last reply by Dropa 1 year ago

  • Archived

In page/site highlighter

Dear Firefox community. I'm looking for some extension similar to Liner. I tried a lot, and nothing works. I've found, that they had had firefox version some years ago (p… (read more)

Dear Firefox community. I'm looking for some extension similar to Liner. I tried a lot, and nothing works. I've found, that they had had firefox version some years ago (proof https://twitter.com/getliner/status/857426145775460352). But now - not. I need something similar to it. With cross device selection and sync option.

Asked by dusmikeev.n.p 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Saving Web page as pdf problem

I use Firefox mostly so it's a concern. MS O365 Support tested this problem with MS Edge so it is not a problem with another browser or MS O365. Thus I am keying in to Mo… (read more)

I use Firefox mostly so it's a concern. MS O365 Support tested this problem with MS Edge so it is not a problem with another browser or MS O365. Thus I am keying in to Mozilla.

I have three One Drives: One Personal and Two Business, each Drive has a Unique Name. When I Save as PDF using Firefox browser, I expect to see all three as they are labeled in my Windows Explorer. Since I use mostly Firefox, I believe in the past, for years, I saw all three One Drives as labeled. However just today, I am saving a web page as a PDF to one of the Business One Drives. Yet that Business One Drive picked up the name of the personal One Drive exactly, making it confusing. The content of the renamed One Drive has not changed, the properties has not changed, only the name changed.

Some facts: My Firefox user name email is the same as my MS personal account email. It is the only common denominator I can think of. Firefox is Up to Date with Version 106.0.5

I have uploaded screen shots 1. Drives as seen in Windows Explorer and 2. Drives as seen when saving a web page as a PDF using Firefox.

Any idea what is the cause and fix?

Thank you so much! Robert

Asked by Rc100648 1 year ago

Last reply by techguy150 1 year ago