All Products Support Forum

Trying to bookmark a pdf, it's on the same location across my devices, but my devices have different usernames, so I added "%userprofile%" to the filepath so that it opens on any device. The issue is that when I enter this into the Bookmark URL bar, it automatically sticks "25" next to the % characters, which makes the bookmark unusable.

"C:\Users\%userprofile%\Documents\example.pdf" automatically becomes "file:///C:/Users/%25userprofile%25/Documents/example.pdf"

Also, as I just discovered now when I pasted this URL into this post, a second "25" is inserted, becoming: "file:///C:/Users/%2525userprofile%2525/Documents/example.pdf"

The dozens of bookmarks I had that I did not put in folders has grown in numbers exponentially. I don't know how. I had nothing to do with it. I went from having about 200 bookmarks (outside of what I had in separate folders) to what seems to be roughly 5000. This is ridiculous. How can I 1, correct this, and 2, stop if from happening again.

I just posted a question re: my pull-down bookmarks menu disappearing. I stated in the question that my bookmarks themselves weren't gone, just the menu. I stand corrected. They are indeed "gone", i.e. completely inaccessible.

Please help me get my bookmarks back. I've tried all of the suggestions that I understand. There's one that says to go select a file, but it doesn't say where the file is ...

This is my work computer, I need my bookmarks and login information.

Thanks, Allison

Hi support team,

I have met this issue twice. Before I retired my old PC, I did click the "sync now". However, when I login in Firefox in my new PC, I found the bookmarks are very very out of date. Because my old PC was formatted, I lost my latest bookmarks in Firefox.

Could you help with this?

Eason BR

I downloaded version 101.0.1 and lost most of my bookmark TAGS! These help me find things in my many bookmarks. I've kept version 98.0.1 in my Applications folder (MAC Mojave 10.14.6) and it still has all my TAGS intact. I can't copy / paste or drag and drop them. How can I transfer my bookmarks TAGS?

Your response to me sucks. It's uninformative at best and non-sense at best. No wonder you don't have people to speak with. I'd rather use another browser that's credible!

I own a mac and had to erase all my data from my computer in order to upgrade to new system. Issue is - the apple support person did not remind me to save down my firefox browser data/bookmarks. Now my mac is updated and it's like a brand new computer. I searched previous forums and apparently firefox automatically saves down your data but I don't see it in the appropriate folder (Old Firefox Data >bookmarkbackups) - I see data from 2016 and 2017. Can I recover these bookmarks?? I had a lot of important ones saved..