All Products Support Forum

The Firefox prefs.js file was quarantined by avast yesterday. Message indicated malware had infected the file. Now when I click on the Firefox icon the MSN browser comes up. How can I get back to using Firefox safely? Can I uninstall Firefox, then re-install it to make the problem go away?

Hi, I have this problem which I never faced before, and I could not find a solution to it online. Could you please help me! It only appears in your browser. Which is a pink layer on YouTube videos. I tried reinstalling the browser, refreshing it. everything I could. And no chance. I am going to share with you a screenshot of what I mean.

Has anyone received this message or know how to fix the issue that may be causing it?

The reason for the problem: 5.3.0 - Other mail system problem 554-'5.4.14 Hop count exceeded - possible mail loop ATTR34 [BL0GCC02FT003.eop-gcc02.prod.protection.outlook.com]'

Since upgrading to 100, I am unable to log in to Florida Unemployment site. I have followed all their recommendations and still am unable to access. Also, when I click on an item, new tab is opening in place of one I clicked on instead of new tab.

Follow the dialog at homelink.com to report an error with a garage door remote problem. Clicking on "Submit" gets a 404 error. I've had similar problems with other website dialogs, but usually the link is just ignored. For example rockler.com, when attempting to place an order - nothing happens. In both cases, switching to MS Edge works correctly.

The last auto upgrade included a calendar function, which I switched off as I thought this was causing the problem. But now after all the messages have downloaded, I get the usual pop-up box in the bottom right of the screen telling me I have received x messages but it only half fades in and the whole PC jams. CTR-ALT-DEL does not work and I can't switch to a different window or even click on anything in the Thunderbird screen. The only thing that I can do is hard reboot the PC and switch off the router, which allows me to start up Thunderbird without anything downloading. I am using Windows 7 and Avast as my AV. Any help would be gratefully appreciated.

I don't know but I'll say that I've tried using troubleshooting mode, cleared my startup cache, reset the browser and redownloaded the entire application. this happened after I cleared some stuff from my laptop don't know if that has anything to do with it though

Ok, there might exist a solution to this, but I am not able to find it or even a better way to explain it.

So, the main issue is, I have a lots of tabs open on my Firefox (Linux) and after some minutes of inactivity, Firefox automatically deletes all the data associated with that site.

So, when I switch back to that site, it reloads.

The main issue is with Whatsapp Web, as I don't get notification if I don't switch to the tab every now and then.

There might be a option for this behavior in the settings but I can't seem to find it.

Please help me find a solution.

Thanks

I seem to have gotten something called Google Ad Services. It frequently interferes with my getting to websites and I cannot find how to block it or remove it. HELP!

Please help me remove this blank area section on the web pages. its on all of them on every tab. I have tried restarting and updating. I cant get it to go away.

thank you Mark

When I try to access MediaFire it doesn't load and get errors etc. And other sites are slow etc. Is there anything I can do to fix it? Also how do I contact FireFox email official support? I don't like asking on the forums since I want a legit agent ;p

Hi, when I visit some websites, the pages do not work properly. The page does not want to upload properly and links on the page do not work. Can't log in to a page I have the latest version installed.

Every time I open TB, it crashes and displays 'Not Responding'. I have tired to open in safe mode but the same happens. Sometimes it opens up crashes so I leave it and it slowly starts to work, then it works okay for about an hour then crashes again.

I can't get a crash report as TB wont open and I'm unable to click any buttons.

I have tried %APPDATA%\Thunderbird\Crash Reports\ but only get 5 or 6 txt files containing about 10 to 11 numbers? Not sure if this helps?

Thanks in advance

Hi, I get an error message every time I try to send an email. The message is in the text below. I only started to get this message since I've gotten a new laptop. I tried to turn off my firewall and virus protection, and I changed the ports to what the support says. It is still showing up with this error message. Can anyone help me fix this?

the error message says: Sending of the message failed. An error occurred while sending mail. The mail sever responded: (it says a long number/letters here and ".cpe.net.cable.rogers.com" with more numbers behind it)>:Client host rejected: Access denied. Please check the message recipient. (it says the email I'm trying to send it to) and try again