All Products Support Forum

Hi,

I just got a new laptop and installed Thunderbird, which I've had for years. Tons of contacts, using two email addresses. One is with Spectrum and the other is through Bluehost (my website).

I was able to figure out how to download the emails from Spectrum, but when I click on email, I get empty box, no details within the email. What happened?

Also, I don't have any contacts. Where did all my contacts go?

Please help. Email is my lifeblood with work. I'm also self-employed, so no technical help from employer.

Thanks so much, Patti P.S. Would love to speak to a human if at all possible. This is so challenging for me.

i keep installing over and over again and launching at the same time and for some reason the error keeps popping up. i was able to launch and play a Roblox games for a few times via browser so its safe to say that u can indeed play on the website its just that the error that it keeps popping out and not launching the game once in a while

Hi, I opened my firefox browser yesterday and it automatically downloaded a file. I was just confused what it is, and should I be worried or is it perhaps an update for firefox or something like that. The file name is the following: _ENlpVQx

Thank you!

Basically, I'm aware there's a quick option to transfer data between one browser to another as long as they are on the same device, but I wanna do the same for two different devices. I'd like to transfer my passwords, history, bookmarks, settings and themes. Is there a quick and easy way to do that?

Hi,

I've updated to Sonoma on Mac and unable to start Thunderbird 115.8.1 (64-bit) which uses an external drive for my mail accounts. I'm getting the following error in console:

System Policy: thunderbird(2230) deny(1) file-write-create /Volumes/ExternalDrive/Mail/Thunderbird/Profiles/abcdef123.default/.parentlock

There is no .parentlock file, and it looks like some problem with SIP permissions. I thought I could force it to re-request permissions with:

tccutil reset SystemPolicyRemovableVolumes org.mozilla.thunderbird

...but no luck.

Any idea how I can either a) force it to request the SystemPolicyRemovableVolumes permission, or otherwise fix the issue?

Thanks,

Bramble

Every 2 years, when a new Ubuntu LTS version comes out, I need to migrate my cloud based mail server. After I have transferred the domains and set DNS to the new server IP, I always have the problem, that my existing thunderbird imap mail accounts don't work properly anymore. K9 mail on my android devices doesn't have this problem. Sending mails does work, but the imap connection to my mail accounts is broken. I tried using the IP of the new server instead of its DNS name, but this didn't help either. The only way that works, is to add a new account. This is very nagging as I then need to manually edit all my adapted settings and my various mail identities. Is it a generic problem with TB, possibly with the server certificates? Or is there another way to change the imap server of an existing account?

Thunderbird trying to download email from POP3 BELLSOUTH.NET server. The downloads are set for 1 minute they stopped happening mid-January on the PC. These downloads continue to work successfully on the Android c-phone. What do you suggest?

Thank you, George W

I have Windows 10 with outlook 365. I just downloaded Thunderbird 115.7.0.

When i try to use the import tool, it says "No profile"

I need my addresses!!

and Calendar

My company uses Oracle Fusion as its ERP solution, and I frequently have to download files from Oracle BI Publisher. Prior to V123 of Firefox, which installed this morning, I could click on the file/report in Oracle Fusion, and the file/report would get moved to my Downloads folder. After the update to V123, nothing happens after I click on the file. I had a co-worker replicate the problem after his Firefox updated to V123. Please advise if this is a known issue and if there is a resolution.

Firefox regularly forces me to restart the browser because of background updates being executed. When loading a new page I get: "Restart to Keep Using Firefox - An update to Firefox started in the background...". (see image below) Background updates of Firefox are disabled in the browsers preferences. (see image below) After restarting the browser, I actually noted, that the version is still the same as before (Noticed this the first time today, when taking the screenshot). (see image below) Anyway, it's a really annoying fact which made me and some colleagues almost leaf Firefox, even though I have been forever.

What is causing this issue and how can I stop it?

System:

• Windows 10
• Firefox 122.0.1 (and prior versions)
• Reproducible on other machines
• Machines are not managed remotely

I use Owl to receive my emails on Thunderbird. This has been working fine, but stopped round about my renewal date. I have re-added all my account details and can get the data to come up, but it doesn't stay. Every time I close Thunderbird, so all the folders and emails disappear too. Please help. I have tried contacting the Owl Support several times by email, but they have not replied!

Hi jscher2000, I want to thank you for your advice concerning a problem I had downloading Firefox to my Windows 10 laptop. I tried to follow your advice but was not successful. In the end, I googled "what if Firefox doesn't install". It took me to a website, https://www.makeuseof.com/fix-firefox-not-installing-windows , which took me to an article entitled "8 Fixes to Try if Firefox Won't Install on Windows". I tried #1 and #2 without success. #3, Temporarily Disable Your Antivirus Software, worked. Firefox is up and running. Feel free to share this with anyone who has a similar problem. No guarantee that it will work, but its worth a try. Again, thank you. drzee1946

I wish I knew! Problem seems to with name I have for my account with Firefox. I see p348brogden, I think it should be peter.brogden3 but I may totally wrong. I cannot get loading of WPS365(?) to happen.

I deleted Firefox from my Windows 11 computer because it was having issues. I reinstalled but I did not get back the same settings I have on my laptop. I have tried to do a complete uninstall and remove all Firefox files but, there are files attached to my Avast antivirus that I can't delete. Also when I down load it wont Sync. Firefox is my browser of preference and I do not want to use another browser. I should also note that Firefox has been completely removed from program files, program files(x86) as well as program data but there are still file in Avast and Windows. See picture attached. Help I really love Firefox