All Products Support Forum

Am having a strange issue with adding a GMAIL account.

I had some issues with my account, and removed all email accounts from thunderbird, and moved the profiles to a separate hard drive, in order to keep space on my normally used hard drive.

I go to add my GMAIL account, enter the password, etc, then click on "done" as all the details are pulling through

Then thunderbird opens a new window with gmail confirmation in it, but as soon as I click next/ok there, I get error 500, that's all we know.

I thought at first, it was a gmail error, but I can easily add gmail to outlook, so assume it's a error/old date in thunderbird that's causing the issue.

Any thoughts on the issue?

"500. That’s an error.

There was an error. Please try again later. That’s all we know."

Recently, and not for the first time, Thunderbird sent an automatic reply which thankfully bounced. However I couldn't find the offending email when searching for this address. Using a third party tool, namely Agent Ransack aka FileLocator Lite, I found the folder and hence the email.

How can I do this within Thunderbird. I can only select To, From, Cc and/or Bcc. Not Reply-To.

Can anyone let me know if this is possible, if so how?

Hi, I cant log in to any plusnet pages, this is not just Firefox other browsers do the same. I get a message Secure connection failed. All other websites seem ok. Even private browsing is OK but no PLUSNET. I use Firefox 100 and search with Duck Duck Go. Please help as Plusnet can't. Many thanks I.M.

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary email address recorded in the account and all the options on my account page require that I authorise any changes from the email account which I can no longer access.

Is it possible to delete the account?

I run into this at least once a week, on sites that I know are completely legit, including sites that I recently visited successfully. Once it starts happening for a given site, I can't figure out how to get past it and regain access.

I've asked other folks to visit the same sites at the same time, and they can get through. I've tried accessing them on other devices on the same wifi network, and get through just fine. But I can't get to them any more on my main computer.

I've tried clearing cache and deleting cookies and data, and that hasn't helped.

I'm on Windows 10, and (now) Firefox 100.0. I'm in the UK, using Sky internet -- I don't know if that's relevant, but I didn't notice this problem before I moved here (from the US) last year.

As I said, I can still access the sites on another device (an iPad) on the same wifi, so I don't think it's the firewall in my router.

I don't have any antivirus installed -- just using Microsoft Defender. And I'm not using a VPN or anything like that. My browser privacy setting is "Standard"/

The only extensions I have installed are Facebook Container and LastPass.

What can I do to fix this? It's breaking the internet for me.

I have one website, newsleader.com, that says I need to enable Javascript for it to work. It worked yesterday and I didn't change anything. I have done all suggestions to enable Javascript and it shows that it is enabled. This site works fine on Chrome. Thanks

When I try to make a bookmark none of my folders are showing. I can use the folders when linking to a bookmark but not when trying to place a new bookmark. I have many folders but the attached image shows what I get when trying to choose the correct folder to place the bookmark. Only the three options show even though I know all my folders are in the pulldown bookmark tab. I did have a computer glitch where many of my computer files somehow ended up in the trash including Firefox. I moved the trashed files into a new folder on my desktop and was able to recover the bookmarks by choosing the Firefox backup. My question is how do I get the existing folders to once again show when making a bookmark so I can place/organize the bookmark in the correct bookmark file?

Gentle Thunderbird Support or anyone that could help with the problem,

It has been at this point 3 weeks I'm trying to return Thunderbird to download my Gmail (2-step auth) emails via POP3 previously perfectly working from many years

TB stopped downloading my email with one recent version, almost probably the 91.X series, all started asking me to reauthenticate to Gmail asking for email and password in an external window (as the on the attached image)

I have read a lot of forums and contacted Gmail chat support (service for users that are paying google One services) but every time I end up blocked to the point you can see in the attached image, after clicking to Consent to the authorization request the window freeze

Here is a list of the things I have tried to solve the problem without success:

-deleting the Gmail account from TB and trying to start from almost zero -restarting TB in Trubbleshotting mode (with addons disabled) -deactivating any antivirus (useless but just to try all the possibilities) -deactivating Google 2step authentication and turning on less safe apps in Google security setting

After Google One support have tried suggesting some of the aforementioned solutions without success they suggested me to ask Thunderbird support as this could really be a bug inside the recent TB releases

Thank You Best Gaetano

So, for a few months now, the preview panel in Firefox has been popping up with every successful download of a file from online. Its a bit inconvenient because anytime it pops up, it basically tabs me off a page and interrupts my writing or the like. This wasn't an issue last year when after successful downloads, the downloads icon in the toolbar just lights up blue to signify a successful download. The preview panel popping up every time Firefox successfully downloads something (due to reasons, I download files in bulk from multiple sources) is incredibly irritating. The problem goes away when I just remove the download icon/panel from the toolbar entirely. I just wanna know WHY this bizarre phenomenon happens.

This is a horrible web browser that crashes constantly and is slow as hell. Even Internet Explorer is faster than this, and I am switching to that browser and am never reinstalling Firefox ever again.

Hi,

I hope you are well.

I have set up 11 custom devices that max the min and max sizes of bootstrap grid system (xs-min-360w, xs-max-575, etc) to aid me with checking my website on various screen sizes. Is there anyway to export this list or better still to synch them with my Firefox account so I don't lose these settings?

I am using Firefox Developer Edition (101.0b6 (64-bit)) on Ubuntu 20.04.

Many thanks Kaz

How do I clear the cache? Online sources and Mozilla articles say to go into Settings and select "clear private data" but there is no "clear private data" option in settings.

I'm using the latest version of Mozilla browser for Android.

Hi,

Where can I find up-to-date information about WebExtension development for Firefox for Android?

If I go to pages like https://extensionworkshop.com/documentation/develop/developing-extensions-for-firefox-for-android/ or https://extensionworkshop.com/documentation/develop/differences-between-desktop-and-android-extensions/ I am getting info that is veeery old and with a bunch of warnings.

So my questions are: 1) What sort of environment should I set up to develop and debug extensions? 2) More importantly: where can I find a full documentation of APIs that I can use in my extension in the latest version of FF for Android. 3) Where can I expect to find timely support if I run into problems developing an extension?

Thanks.

I completely rebuilt my system. Processor, MB SSD,s etc. When I reinstalled Thunderbird, and set up the connection to GMail, it started downloading messages from 2012.... Obviously, I don't need or want those messages. I've cleared the trash & spam folders at Gmail online, so I really don't know where these messages are being dredged up from. How do I tell T-Bird to only grab the last years worth of email messages?

I have credit card autofill enabled, because I do a lot of business online and it is very convenient. Maddeningly, it has started doing something I can't find a way to fix. I put the mouse over the box asking for a credit card number, the saved numbers pop up, I select one, and then the pop-up box disappears without filling in the credit card number. There has got to be a fix for this, but I cannot find it. Pls. advise...

Running thunderbird 101.0b1

Context menus (right click menus) have no visible borders and are indistinguishable from the email body.

Image is attached.

I'm having an issue which is it possible for me to migrate the self distributed extension to AMO? as the version codes are clashing it's impossible for me to upload another version that will clash again.

I need windows 7 system, it supports older version software. Wife complains she need to set "landscape" for winword for each print. This is not required when using windows 10. Microsoft office is installed on both systems.

Firefox 100.0 randomly hangs. Doesn't seem related to particular web site or web page. Is happening with increasing frequency (e.g. every 5 minutes or less).

Browser is completely unresponsive to mouse. Even title bar functions are hung. Must use Task Manager to Firefox end tasks. is happening on multiple independent PCs.

Long time Firefox user (10+ years) about to throw in the towel and go with some other browser unless someone can help with this serious issue. Please help..

Thanks