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edit the "recent" list Thunderbird

Clearing the "Recent" list when attempting to move emails used to be simple. Go to your profile while Thunderbird is NOT running and delete the panacea.dat file. It's no … (read more)

Clearing the "Recent" list when attempting to move emails used to be simple. Go to your profile while Thunderbird is NOT running and delete the panacea.dat file. It's no longer there. The only threads in the support forum suggest the same thing, but the threads are EIGHT years old. Where is the list of entries for the "Recents" folder located and how do I reset it. I have more than 20 entries, most of which I've used only ONCE. How to I clear this mess?

Asked by BitWrangler 3 months ago

Last reply by sfhowes 3 months ago

firefox will not open

ty for your help the lastest MS update 2 days ago12/13/23 on my pc is preventing me from opening firefox regular or private browser. I downloaded new firefox … (read more)

ty for your help the lastest MS update 2 days ago12/13/23 on my pc is preventing me from opening firefox regular or private browser. I downloaded new firefox intalled same results. i have other friends who had this happen to aswell and thought for sure ms would fix or a fix would be on this site. so im surprised on no posts. must be millions of us out here in the dark. please help david

Asked by David Barrows 4 months ago

Last reply by zeroknight 4 months ago

Password Manager not recognizing Microsoft sign in page

When I sign in on my Microsoft Account FF Password Manager Does nothing. I open up the passwords but the manager does nothing. How do I correct this? It is as if FF does… (read more)

When I sign in on my Microsoft Account FF Password Manager Does nothing. I open up the passwords but the manager does nothing. How do I correct this? It is as if FF does not recognize I am being prompt for login info. This only happens with this cite. Thank You for your time Mike

Asked by Mike 5 months ago

Last reply by cor-el 5 months ago

misaligned emails: title doesn't open correct text

Some email listings do not open the correct email text. However, this doesn't apply to all the emails. Sometimes it opens the next or previous email in the list. Other… (read more)

Some email listings do not open the correct email text. However, this doesn't apply to all the emails. Sometimes it opens the next or previous email in the list. Other times it can be off by several listings. Also whatever it opens is not a normal listing but has a lot of url links. I haven't seen this before...

Asked by ddh1 5 months ago

Last reply by Matt 5 months ago

denied access

I am trying to go to ace hardware site. I get: Access Denied You don't have permission to access "http://www.acehardware.com/store-locator" on this server. Reference #1… (read more)

I am trying to go to ace hardware site. I get: Access Denied You don't have permission to access "http://www.acehardware.com/store-locator" on this server. Reference #18.26761cb8.1701661935.890df303 .

The search bar reads: https://www.acehardware.com. Why does my Firefox/Mozilla do this? How can I fix it? Help please, Wendyh

Asked by Breezy 5 months ago

Last reply by cor-el 5 months ago

AKC.org website

Firefox is my go to browser, pretty much the only one I use. I have logged into the akc.org webpage 1000s of times. Now, only on your browser (I tested two others), I get… (read more)

Firefox is my go to browser, pretty much the only one I use. I have logged into the akc.org webpage 1000s of times. Now, only on your browser (I tested two others), I get a blue button with a padlock image that reads "login to AKCAD," the I get sent to microsoft. I made sure my microsoft account was not hacked and it is not, and I logged out of it. I still keeping getting this; I added the succession of what happens in the attached images. Please figure out what the issue is. Thank you!

Asked by mlcalvosa 3 months ago

Last reply by jonzn4SUSE 3 months ago

Can't sign on to Rocket Mortgage or Synchrony to pay my bills

Since installing Avast Plus I can't sign on to some accounts to pay my bills, such as Rocket Mortgage and Synchrony. I have to go to Microsoft Edge in order to pay these… (read more)

Since installing Avast Plus I can't sign on to some accounts to pay my bills, such as Rocket Mortgage and Synchrony. I have to go to Microsoft Edge in order to pay these bills.

Asked by Diana Ames 4 months ago

Last reply by jonzn4SUSE 4 months ago

The limit on the number of suggestions in the "to" field.

When creating an email and typing the recipient in the "to" field, only 20 matching recipients are shown, the rest are not shown. How to remove or increase this restricti… (read more)

When creating an email and typing the recipient in the "to" field, only 20 matching recipients are shown, the rest are not shown. How to remove or increase this restriction.

Asked by Andrey Razlivalov 4 months ago

Last reply by Wayne Mery 4 months ago

Can't send out Emails

While I received emails without problem, I can not send any out! This just happened within a day. Is this another of your "updates"??? I have check SMPT and all is goo… (read more)

While I received emails without problem, I can not send any out! This just happened within a day. Is this another of your "updates"??? I have check SMPT and all is good there. I wish you guys would leave well enough alone. Especially this time of the year!

Asked by jgibbons2 4 months ago

Last reply by sfhowes 4 months ago

Downloading a file from a website

When I try to download a file from a a download link from a trusted website it doesn't work. When I click it it just refreshes the page and doesn't download. I'm new to P… (read more)

When I try to download a file from a a download link from a trusted website it doesn't work. When I click it it just refreshes the page and doesn't download. I'm new to PC so I don't know if its something simple or if I may need to uninstall and reinstall Mozilla. Thanks in advance for any help.

Asked by johnson.hunter7 4 months ago

Last reply by jonzn4SUSE 4 months ago

I've been attempting to cancel my auto pay subscription for months on end. I'm very upset.

NONE of your online help tells me accurately how to cancel my subscription to Thunderbird. I haven't used it for nearly a year now and I'm still paying a monthly fee. ST… (read more)

NONE of your online help tells me accurately how to cancel my subscription to Thunderbird. I haven't used it for nearly a year now and I'm still paying a monthly fee. STOP my payment!!!! How do I do it. I need detailed instructions.

Asked by steve400 4 months ago

Last reply by Wayne Mery 4 months ago

Deleting account

Does "remove account" under "Account Actions" remove just that account or all of them? In other words, I have 4 accounts (email addresses). Will I have 3 afterwards? … (read more)

Does "remove account" under "Account Actions" remove just that account or all of them? In other words, I have 4 accounts (email addresses). Will I have 3 afterwards?

Asked by Ernest Lane 5 months ago

Last reply by Matt 5 months ago

WebAuthn Conditional UI

Hello, when initiating a request for conditional mediation with webauthn I get the following error: TypeError: 'conditional' (value of mediation) is not a valid value fo… (read more)

Hello, when initiating a request for conditional mediation with webauthn I get the following error:

TypeError: 'conditional' (value of mediation) is not a valid value for enumeration CredentialMediationRequirement.

However when asking whether it's available with `await window.PublicKeyCredential.isConditionalMediationAvailable()` it does return true. Is this a bug?

Asked by mozilla478 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

email

Thunderbird says it sent my email. It did not. The message goes to my sent folder. But it was not sent. There was no error message. I have tried several times w/ no go. … (read more)

Thunderbird says it sent my email. It did not. The message goes to my sent folder. But it was not sent. There was no error message. I have tried several times w/ no go. I shut down Thunderbird and re installed. No go.

Asked by MIKE 3 months ago

Last reply by Matt 3 months ago

Can not get rid of DONATE page when in my email

I use Thunderbird for my email. I have two computers and have donated on each on of them over the last few weeks. The Donate page appears when I am in my email and takes … (read more)

I use Thunderbird for my email. I have two computers and have donated on each on of them over the last few weeks. The Donate page appears when I am in my email and takes up the bottom half of the display. How do I get rid of this and stop it from coming back? Thanks for your help. Gary

Asked by gkmyers 3 months ago

Last reply by david 3 months ago