All Products Support Forum

Hello Mozilla,

I hope this message finds you well. I had the pleasure of being part of the Mozilla team approximately three years ago, and I must say, I cherished every moment of it.

I am reaching out to you today with a pressing matter. My current company, Five9, recently submitted an extension that unfortunately got rejected. This extension is crucial for our business operations, and its rejection has put us in a challenging situation.

I understand that reviewing submissions is a meticulous process, but I wanted to inquire if there's any possibility of having our extension reevaluated. Your assistance in this matter would be immensely appreciated.

As a side note, during my time at Mozilla, I had the privilege of collaborating with the operations team, led by Sean Rich.

Thank you for considering our request. Looking forward to your response.

Best regards, Jorge M Spiropulo Five9 Architecture

I have been using Thunderbird on my PC's for at least 8 years. It has been reliable and easy to set up for use with multiple acccounts. However, in the last couple of weeks it keeps freezing up and the header bar tells me it is "not responding". I have tried closing and reopening the program & restarting my computer, no joy. I wonder if there was an update recently which caused this sudden bug? My current version is 115.6.1

i need to get the font inside the messages bigger I went to advanced and set a min size font and and max size it changed everything on Thunderbird but not the messages windows 11 Thunderbird 115 any help would be appricated TIA

My Thunderbird in box stopped updating In box Jan4 10:46 NZDT. Have tried deleting and reinstalling. TB , no better. Need it working ASAP. All my house hold bills come to this klw@walt.nz on Thuderbird. regards KLW

Whenever I'm trying to open the AWS accounts I'm getting the below error please help me with it

400 Bad Request

You may have typed the address incorrectly or you may have used an outdated link

I have created a form in Adobe Acrobat Pro with several form-fillable fields. All multi-line fields were created with the "long text scrolling" feature in Acrobat turned off, and all fields are locked.

However, when I email the form using Thunderbird and open it in Thunderbird (versus save and open in Adobe), all of the multi-line fields now allow text scrolling. As an example, I want only 5 lines of text to be entered in a particular box on the form, and Acrobat Pro and Reader perform correctly and limit the number of lines to 5. But when I email the form and open it in Thunderbird, I can enter unlimited lines of text.

As this form will be primarily emailed to recipients, I want to be sure the line limitation survives emailing. Is there a setting in Thunderbird I'm missing when sending, or opening the form?

Thanks

I have two end users that are having a different issues but they are of similar nature. First user can not upload anything to Microsoft Share point. She gets a message that says she does not have proper permissions to upload. She does not have the same issue on Chrome or Edge. The second user is trying to download and or save a file from a couple of different websites but regardless on where she tries to save it on her computer it says she does not have proper permissions to save to "x" file location. She also does not have this issue when she is on Chrome or Edge.

For both users I have tried clearing cache and cookies, Rebooting their computers, uninstalling and reinstalling Firefox, deleting registry keys/user data from the computer itself. I have had no luck with resolving this issue and I can not find anything online that remotely resembles this issue.

Thank you and please advise

Often, when I go to a website with a store, a website called "coupon2deal" (coupontodeal.com) will pop up. It will be at the beginning of my list of tabs, and it will have a miniature tab with no exit button (I need to right-click it to exit). I believe this may have started after I installed the Honey extension, a similar service, but it has not gone away after uninstalling Honey. I tried blocking the site, but the tab still pops up, just with the website blocked.

I have to maintain a number of MS Outlook mail accounts. Every day, sometimes more than once per day I have to authorize access to the accounts. What is causing this problem, and how to prevent? Is it a Thunderbird problem or a Microsoft problem? Thanks for your help. Paul

Clearing the "Recent" list when attempting to move emails used to be simple. Go to your profile while Thunderbird is NOT running and delete the panacea.dat file. It's no longer there. The only threads in the support forum suggest the same thing, but the threads are EIGHT years old. Where is the list of entries for the "Recents" folder located and how do I reset it. I have more than 20 entries, most of which I've used only ONCE. How to I clear this mess?

Just downloaded Firefox a day ago; since a friend told me that its better than Edge. It seemed fine at first and then went and looked at task manager. It's using way more memory than Edge. Firefox has 19 separate tasks running totaling to ~1,500 MB. I need to know what I can do to lower it. My friend made it sound like Firefox was way less memory intensive. I don't even keep 10 tabs open at a time. Any help would be appreciated.

Been on Thunderbird for about 3 weeks, then didn't open for about a week. Version 115.6.1. When I try to get messages, it gets stuck at downloading 1 of 684, eventually quits. How to fix?