All Products Support Forum

I have an account with Spectrum that I used for years. Now I've added a second Spectrum account, but I don't know how to navigate to it. I looked in Tools>Preferences but didn't find anything there.

TIA for your help. SweetTasha

TBird version: 91.4.1 OS: Linux Mint Debian Edition (Debbie) / Cinnamon 5.0.7

Settings: Account Settings > Copies & Folders > Mesage Archives

Current setting is "Keep messsage archives in: Other [set to 'Archive' folder on IMAP mail server] - see settings-1.png Archive options = A single folder - see settings -2.png

Issue: when I archive from my inbox, the mails go into Yearly folder; I want the emails to go into a single folder.

I have tried to reset the configuration multiple times and restarted Thunderbird multiple times, issue still remains. Your assistance is appreciated. Let me know if you need additional information. Thanks!

How can I donate to mozilla as an Indian user? Currently, mozilla doesn't accept rupay cards, which is mainly used in India. PayPal also doesn't work in India. We have an alternative PayTM for it. Is there any way to donate without using visa or Mastercard?

PSA:

The snap version of Firefox (as implemented in Ubuntu Desktop 22.04) will not open a Zoom meeting link.

The alternatives are: - Google Chrome, etc. - Borrow a Windows machine and log into your meeting there.

What a disaster.

Using Thunderbird 91.9.1 (latest as of typing this).

Steps: 1) Open Thunderbird. 2) If not already maximized, maximize the Thunderbird window using the button in the title bar. 3) Use shortcut Windows Key + down arrow (or swipe gesture if touchpad setup). 4) Thunderbird will restore down as per the shortcut (Good). 5) Use shortcut Windows Key + down arrow (or swipe gesture if touchpad setup). 6) Thunderbird does nothing (Bad - Should minimize). 7) Use shortcut Windows Key + up arrow (or swipe gesture if touchpad setup). 8) Thunderbird does nothing (Bad - Should maximize).

In steps 5-8, Thunderbird does not respond to either minimize or maximize. These same steps work in any other application (Firefox for example).

What have I tried? I updated Thunderbird (wasn't on the latest, but I am now). I've closed and re-opened Thunderbird. I've restarted my laptop. Uninstalled and re-installed Thunderbird. Nothing has worked.

Hello,

I'm using Firefox 91.4.1esr (64-bit) from Debian repositories on Bullseye. Every time I open Firefox, a window with a greeting message appears ("Say hello to a new Firefox"), and it doesn't matter if, as asked by that window, I choose a theme or not. Is this issue related to my settings? Is this a Debian issue? Is it possible to stop that window from reappearing?

Thanks in advance. And many thanks for making Firefox (I've been using it for so many years I can't recall when I tried it for the first time).

Esteban

Hi

I wanted to set up message filters to redirect (not fwd) e-mails but there isn't a redirect option on message filters - or am I'm missing something? Thanks

I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but nothing appears. I've also tried right clicking to check it's not 'hidden', but it appears to have gone altogether.

I've checked and I have a least version 75 of Firefox (that BBC say I should have) and that the box is ticked in the browsing settings to enable P-in-P. Other streaming apps work (eg Discovery+ and YouTube etc).

Not sure is this is a Firefox issue or BBC iPlayer issue.

When I watch a video, mostly in Netflix, and go to the fullscreen mode, I see a url line on the bottom left corner of my screen. It doesn't go away when I click the screen. When I try to click over it it switches to the right bottom corner, which I find quite frustrating. Whenever, this happens I should refresh the page and hope that it solves my problem and most of the times it does. However, I still would be quite happy if I figured out what caused this problem and if there is anything I can do it to fix it for good.

Firefox version: 100.0.2 (64-Bit) Windows Version: Windows 11 Pro 21H2.

For at least the last few months, I've been having problems with printing. It doesn't matter if it's a web page, an attachment in yahoo.mail or a return label from Amazon, the print is too big to fit on the paper. If I switch to Edge, it comes out fine. I have used Firefox for years and never had this problem till now. Please help.

I let Thunderbird download the latest version. Result? It wouldn't run at all, crashing immediately after clicking on it to load. I had to download the previous version to be able to use it. I'm on an iMac running Mac OS Monterey 12.3.1. Needless to say, I will never allow a future download of Thunderbird.

As of this morning, the Firefox browser on my work computer does not get access to any website - including mozilla itself. On the same computer Safari works without problems, on my smartphone and in the same wifi network my mobile Firefox works.

What is wrong?

moz back up says my profile is corrupted. my emall works in every way, but when try to use moz back u to make a back up it says my profile is corrupted . Can someone tell me how to fix this ? Or can someone tell what I can do that is better ?HELP!!!!!!!!

Hi there! Well, another company told my business partner that their product does not like Firefox so we should use Chrome and maybe Edge. First, that is a crock, but seems to be a standard answer from anyone in the business world, sadly. I would not trust Edge or Chrome, especially those two, if they were the last platforms on earth. So, help pretty please?

Is there a setting that we can use that will assist in using RSMeans Online Version so it will work more effectively? Whenever we get an error message or it just won't open, they blame it on Firefox.

Recent update 91.9.1 (32-bit) has seemingly removed "insert link" function. It is no longer in the pull down menu, nor does CTRL+K respond with the entry box for placing a hyperlink in the message.

This has been working fine for me for many years, I know how to do it, so no elementary instructions are necessary. The function is gone, and no way to invoke it.

Windows 10.0.10944; yes, I know I am on a 64-bit platform but the 32-bit version has been running very reliably .. since forever.

some messages are displaying as garbled test, I tried all the different html settings in the body display no differences in any of the displays. Messages on wedsite are correct. No updates that I am aware off have occurred. I have rebooted computer and Thunderbird to no effect

I tried printing in FIREFOX while using PDF and receipts from Amazon and HP. each time the fonts are HUGE, but not if I use Chrome or Edge. Tried your suggestions and that didn't help. I see another user has had the same exact issue with no avail. I'd really like to get this issued fixed. I like FIREFOX and want to use it whenever possible, but being unable to print makes it a problem. I would appreciate a real solution. Thank you in advance, Alan.