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  • Archived

Passwords from browser won't sync to Android and iPad

Hello, my saved passwords from the Firefox browser on my laptop doesn't sync to my android phone, android tablet, or my iPad. It only seems to be the passwords that aren… (read more)

Hello, my saved passwords from the Firefox browser on my laptop doesn't sync to my android phone, android tablet, or my iPad.

It only seems to be the passwords that aren't syncing. I've tried pairing with the qr code and pairing by signing in with email. My passwords aren't syncing. I've changed browser and auto fill settings on my devices to Firefox. It's still not working. Please help.

Asked by Jessica 2 years ago

Last reply by Jessica 2 years ago

  • Archived

How can I stop Firefox from asking for the password for a deleted email account

Hi, I removed an email account that I no longer use via deleting the account under Account Settings - Account Actions - Remove Account. The email account is now removed,… (read more)

Hi, I removed an email account that I no longer use via deleting the account under Account Settings - Account Actions - Remove Account. The email account is now removed, however I am regularly being prompted to provide the password for this removed account. What can I do to stop this message?

Many thanks

Asked by fionamcdc1 2 years ago

Last reply by fionamcdc1 2 years ago

  • Archived

my saved passwords are gone

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox accoun… (read more)

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox account to get my logins back so i did and i still could not access any of my web logins. so i searched the help pages. opened up my profile n made a backup of my key3, key4, n loginjson files, downloaded v.91 firefox esr and copied my key3 file into a new profile.

so i still dont have my web logins ... n now i have an outdated version of firefox with none of my bookmarks either. im sick of troubleshooting n my wifi is almost out for the month.

how do i get my web logins and bookmarks back so i dont have to spend hundreds of hours recreating them?

Asked by redfoxole 2 years ago

Last reply by dpt150v 1 year ago

  • Archived

Nothing will load I can only access trouble shoot and settings

while I was running a game on steam (Apex legends), and Firefox on my other screen, I was using too much memory, so the steam game and Firefox crashed. The game works fin… (read more)

while I was running a game on steam (Apex legends), and Firefox on my other screen, I was using too much memory, so the steam game and Firefox crashed. The game works fine, but Firefox won't load anything, Except for settings and the "About:" pages. When I try to visit a website it does not even attempt to load it, but the website does show up in my history. I've restarted Firefox, I have reinstalled Firefox, I have restarted my computer, I've cleared my cookies and cache history, but no websites will load and it will only run properly in troubleshooting mode. Oddly enough it won't load any websites but while I'm in the add-on manager I can download extensions.

Asked by a.p.leclerc 1 year ago

Last reply by Terry 1 year ago

  • Archived

Thunderbird doesn't deliver 1 email account

Suddenly, Thunderbird stopped delivering emails from one pop 3 gmx.net account (the others are okay, including an IMAP gmx.net account). TB DOES still deliver these email… (read more)

Suddenly, Thunderbird stopped delivering emails from one pop 3 gmx.net account (the others are okay, including an IMAP gmx.net account). TB DOES still deliver these emails to my IPhone SE (15.4.1--the current OS). I use TB 91.9.1 on a MacBook Pro OS 10.14.6. I have checked all the settings on TB and GMX. I have deleted a lot of emails and cleaned the cache and compressed folders. I deactivated the firewall. Nothing works. Please help! Nancy

Asked by Nellie15 1 year ago

Last reply by Nellie15 1 year ago

  • Archived

Failed to login to sync, message in red "The operation was aborted. "

After a reinstallation of FIREFOX, it failed to login to sync with Firefox. My account and password input are correct. And I can login to my accout with Chrome (https://a… (read more)

After a reinstallation of FIREFOX, it failed to login to sync with Firefox. My account and password input are correct. And I can login to my accout with Chrome (https://accounts.firefox.com/).

my OS: ubuntu 18.04 firefox version: 100.0.2

Asked by 27627345 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Solved
  • Archived

Thunderbird 91.9.1

After updating Thunderbird to the new version 91.9.1, most of my email messages disappeared. An error message was displayed after updating to the new version. Thunderbir… (read more)

After updating Thunderbird to the new version 91.9.1, most of my email messages disappeared.

An error message was displayed after updating to the new version. Thunderbird restart chashed and I started the program again, just to noticed that the messages were not anymore in the folders.


How can I recover my messages?

Andy

Asked by cedillo 1 year ago

Answered by Matt 1 year ago

  • Archived

Awful bookmark spacing

I managed to restore the single-spacing for bookmarks, kept a prior version of FF, and fought off nags to update every time I opened FF . . . until now when I was tricked… (read more)

I managed to restore the single-spacing for bookmarks, kept a prior version of FF, and fought off nags to update every time I opened FF . . . until now when I was tricked into "allowing this app to make updates to your PC". It wasn't the usual nag button and I thought it was some kind of simple bug fix, but no, I was "upgraded" to v. 100.0.2 and my bookmark spacing fix was overwritten. Furious isn't strong enough to describe my reaction. All this time, and all the other complaints, yet I find no way to decrease the excessive spacing between bookmarks. I understand that this design may be better for those who use a finger on their screens, but what about us mouse-pointer users? Why are we so disrespected? What can I do to decrease the space between bookmarks?

Asked by StandingO 1 year ago

Last reply by StandingO 1 year ago

  • Archived

Customizing Proton design

I was quite unhappy with the new Firefox Proton design, so I made a CSS file and copied the following code from a website. However, I don't know what to do to (1) slightl… (read more)

I was quite unhappy with the new Firefox Proton design, so I made a CSS file and copied the following code from a website. However, I don't know what to do to (1) slightly reduce the tab height, (2) get back tab borders for inactive tabs and (3) remove the small gaps between tabs. How exactly do I have to change the following code to do so (ideally, for convenience, please just complete the code accordingly)? Thanks in advance for any support!

/*** Tighten up drop-down/context/popup menu spacing (8 Sep 2021) ***/

menupopup:not(.in-menulist) > menuitem, 
menupopup:not(.in-menulist) > menu {
  padding-block: 2px !important; /* reduce to 3px, 2px, 1px or 0px as needed */ 
  min-height: unset !important; /* v92.0 - for padding below 4px */
}
:root {
  --arrowpanel-menuitem-padding: 4px 8px !important;
}

/*** Proton Tabs Tweaks ***/

/* Adjust tab corner shape, optionally remove space below tabs */

#tabbrowser-tabs {
    --user-tab-rounding: 6px;
}

.tab-background {
    border-radius: var(--user-tab-rounding) var(--user-tab-rounding) 0px 0px !important;
    margin-block: 1px 0 !important;
}
#scrollbutton-up, #scrollbutton-down { /* 6/10/2021 */
    border-top-width: 1px !important;
    border-bottom-width: 0 !important;
}
/* Container color bar visibility */
.tabbrowser-tab[usercontextid] > .tab-stack > .tab-background > .tab-context-line {
    margin: 0px max(calc(var(--user-tab-rounding) - 3px), 0px) !important;
}

Asked by laudesimperiales 2 years ago

Last reply by Paulgi 2 years ago

  • Archived

Need help restoring prior profile settings

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum: The tab bar, toolbar, and address bar placement in my Firefox Des… (read more)

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum:

The tab bar, toolbar, and address bar placement in my Firefox Desktop browser has recently changed. I have been trying to revert these recent changes as they interrupt my current workflows.

I DO know which prior profile save contains the desired info however, it contains many files and I DO NOT KNOW which files I need for the bars to be restored. If you could provide me the name(s) of the file(s) that holds the bars data, I am probably saved, hopefully saved.

Asked by SUMOsJR 2 years ago

Last reply by Terry 1 year ago

  • Archived

Amazon prime videos stopped playing

Last night I was watching a video series on Amazon and the last episode won't play on my MacBook Pro. I plays on the TV and in Safari. I deleted and reloaded Firefox bu… (read more)

Last night I was watching a video series on Amazon and the last episode won't play on my MacBook Pro. I plays on the TV and in Safari. I deleted and reloaded Firefox but the issue remains.

Asked by Cheechako 2 years ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Why won't Mac Monterey allow me to store bookmarks

I can't get Firefox to store bookmarks on my Mac since I installed Monterey 12.0.1. I managed to find some instructions on your trouble shooting page but they do NOT work… (read more)

I can't get Firefox to store bookmarks on my Mac since I installed Monterey 12.0.1. I managed to find some instructions on your trouble shooting page but they do NOT work. Hate to give you guys up, but unless y'all can help me fix this, I'll be moving on.

Asked by glendervin 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Right click not working on firefox

Hi I am using firefox in arch linux 5.17.9-zen1-1-zen kernel and after the new firefox update I can't right click in firefox. Whenever I right click the context menu show… (read more)

Hi I am using firefox in arch linux 5.17.9-zen1-1-zen kernel and after the new firefox update I can't right click in firefox. Whenever I right click the context menu shows up for 1 sec and then it automatically takes me to the previous page. Click on the image automatically prompts me to download it although I don't want to download the image. Is there anything I can do to fix the issue ?

Asked by jntvghinbkszegq 1 year ago

Last reply by robinarensgamer 1 year ago

  • Solved
  • Archived

Replacing Firefox 78 for OS 10 El Capitan

Hello, I've followed Firefox's invitation to install and update the browser on my Mac. Unfortunately the new version is not compatible with OS 10 El Capitan, my operating… (read more)

Hello, I've followed Firefox's invitation to install and update the browser on my Mac. Unfortunately the new version is not compatible with OS 10 El Capitan, my operating system, so now I can't use Firefox at all. How I do get the old version back?

Thank you, Lars

Asked by larsdrinkrow 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Thunderbird command line switches

Hi, I want to use Windows Task Scheduler to send command line emails via Thunderbird. I have found only: thunderbird -compose "attachment='C:\first.txt,C:\second.txt'" … (read more)

Hi, I want to use Windows Task Scheduler to send command line emails via Thunderbird.

I have found only: thunderbird -compose "attachment='C:\first.txt,C:\second.txt'"

This works. But I also want to include email to, subject, text body and send.

I have tried options like Blat. Blat works but not with gmail.com as they block it. So with Thunderbird installed locally I may be able to work around the new gmail restrictions.

Many thanks.

Asked by jjjj19 1 year ago

Answered by Stans 1 year ago

  • Archived

Can no longer receive emails via Thunderbird.

I cannot send emails from Thunderbird. I am using MS Windows 10 and my ISP is comcast.net. My email provider uses MS’s Outlook servers. For years I had no trouble using T… (read more)

I cannot send emails from Thunderbird. I am using MS Windows 10 and my ISP is comcast.net. My email provider uses MS’s Outlook servers. For years I had no trouble using Thunderbird. Even after my email provider switched to using Microsoft’s Outlook servers. But when I subscribed to Microsoft’s Office365 and accidentally opened its Outlook module/application I was no longer able to send out emails. I could of course receive and send emails when I logged into the web version of Outlook, but while I could still receive emails I could no longer send them via Thunderbird. When I installed the latest version of Thunderbird (78.14.0 (32-bit)) I was no longer able to even receive emails. However, when I set up a “new” account (and used the email provider given password, which works at the web version of Outlook) and switched from POP3 to IMAP I was able to receive emails again, but I am still unable to send emails. I have tried numerous settings for my Outgoing Server (SMTP). None have worked. So my questions are: 1. What are the appropriate SMTP settings? I’ve tried so many, so I’m not providing the current ones. I’d like to start with a clean slate! 2. Are there any settings elsewhere that I need to tweak? 3. Why can’t I see (and alter if necessary) my password in my settings? (I assume they are still the appropriate ones that I inserted when I set up my account again.) However, even when I manually insert them after an error message and a form asking for my password they do not work. I’ve tried it with my antivirus and firewall protections (Webroot & Windows) turned off. SC

Asked by scremer22 1 year ago

Last reply by countryranger83 1 year ago