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Ancestry.com will work under Chrome but not Firefox

Ancestry.com freezes up under Firefox. Cannot manipulate trees. Get message that says page is slowing Firefox down. Works under Chrome. … (read more)

Ancestry.com freezes up under Firefox. Cannot manipulate trees. Get message that says page is slowing Firefox down. Works under Chrome.

Asked by tempesto 3 months ago

Last reply by zeroknight 3 months ago

Firefox 122.0b9 stops responding when the file dialog is triggered

No crash report, no trace, no anything. I click "Save [insert] as...", and Firefox hangs and stops responding. Windows automatically shuts it off when clicking. Launching… (read more)

No crash report, no trace, no anything. I click "Save [insert] as...", and Firefox hangs and stops responding. Windows automatically shuts it off when clicking. Launching Firefox again sometimes says there was a problem reloading the session, but that's not guaranteed.

Asked by TheTank20 4 months ago

Last reply by zeroknight 4 months ago

Microsoft 365 cannot login via Mozila while there is no problem with edge

Dear Sir/Madam I have set up a new Microsoft Surface pro 7 with fresh Win11 23h2 and office installation. The latest Firefox 122.0.1 has been downloaded. Problem: Whe… (read more)

Dear Sir/Madam

I have set up a new Microsoft Surface pro 7 with fresh Win11 23h2 and office installation.

The latest Firefox 122.0.1 has been downloaded.

Problem:

When i sign in to my Microsoft 365 account for the first time everything goes smooth and get all authentication steps.

BUT

1. I never reach the Microsoft 365 page and return back to Microsoft log in page

"https://www.office.com/?trysignin=0"

2. if I insist in Trying I get in a loop and i get the error message "AADSTS50196 authentication error,"

3. I have tried to clean Cookies cash. The only difference now is that i do not get in that indefinite loop but i have to reenter the sign in credentials and again reach the log in screen.

4. I have entered the office.com, Microsoft.com, hotmail.com as trusted sites but problem same

5. No issues in that particular Surface pro to sign in Microsoft 365 site via edge

6. No issues to sign in Microsoft 365 in my other computers via Mozila. It happens to that particular surface new installation

Any help/Troubleshooting will be appreciated

Asked by almyroudis 3 months ago

Last reply by jonzn4SUSE 3 months ago

reading mode is not working on Android Firefox version 120

Every time I try to read a news article, I am met with an error that says cannot load a content and reading mode does not work. Please fix this error because this is the … (read more)

Every time I try to read a news article, I am met with an error that says cannot load a content and reading mode does not work. Please fix this error because this is the only reason why I use Firefox.

Asked by I like chocolate 3 months ago

Last reply by TyDraniu 3 months ago

How to switch to firefox view with a HOTKEY?

Unfortunately it is not listed here: https://support.mozilla.org/en-US/kb/how-set-tab-pickup-firefox-view#w_set-up-firefox-view How to switch to firefox view (first tab w… (read more)

Unfortunately it is not listed here: https://support.mozilla.org/en-US/kb/how-set-tab-pickup-firefox-view#w_set-up-firefox-view How to switch to firefox view (first tab where all your windows and tabs are) with a hotkey!

Asked by empleat 3 months ago

Last reply by zeroknight 3 months ago

Firefox randomly moves address bar suggestions around

Hi everyone, I'm used to typing one or two letters into the address bar and then the down arrow to access the same handful of websites every day. A few weeks ago, Firefo… (read more)

Hi everyone,

I'm used to typing one or two letters into the address bar and then the down arrow to access the same handful of websites every day. A few weeks ago, Firefox started randomly moving these around so that the same letters that have always made it open the same URL now opens a different URL and I have to actually search the suggestions. How can this annoying behaviour be fixed?

(a few months ago, the address bar wouldn't delete entries, but this problem vanished as mysteriously as it appeared)

FF version 122.0.1 (64-bit), Windows 10

Asked by agwien 3 months ago

Last reply by jscher2000 - Support Volunteer 6 days ago

How to stop Mozilla Rally from opening at startup?

I've been using Chrome for a long time, and I've been slowly switching over all my bookmarks, passwords, etc to Firefox. I'm running Linux mint for context. Every time … (read more)

I've been using Chrome for a long time, and I've been slowly switching over all my bookmarks, passwords, etc to Firefox. I'm running Linux mint for context.

Every time I open Firefox, it opens the home tab, and after a second or two it opens Mozilla Rally in a new tab, and it drives me ABSOLUTELY BONKERS, because I get halfway through typing in a website, and I'm redirected to this new tab I care nothing about, and for some reason cannot get rid of it in the minimal startup settings that actually exist.

That's some straight up Microsoft Internet Explorer sh!t there, and yes that was meant as an insult.

I have not been able to find any reference or any way to make that not happen, and it is seriously making me consider abandoning Firefox entirely. Don't make me go back to Chrome.

Please help.

Asked by Louis Jovanovich 3 months ago

Last reply by cor-el 3 months ago

Comments do not load

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading b… (read more)

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading because of site tracking or other security issues. Is this the cause?

Asked by dclark 3 months ago

Last reply by jscher2000 - Support Volunteer 6 days ago

Firefox won't open new tabs

When I try to open a new tab, the dot continues to move back and forth but does not load the tab. Sometimes I have gotten the message: "A web page is slowing down your br… (read more)

When I try to open a new tab, the dot continues to move back and forth but does not load the tab. Sometimes I have gotten the message: "A web page is slowing down your browser. To stop it close the page."

I have tried fixes suggested on the web, but no help, including clearing the cache.

Thank you in advance.

Asked by sarahlj 3 months ago

Last reply by cor-el 3 months ago

After the 122.0 update was installed firefox will not allow pictures to be added to facebook.

After the 122.0 update was installed firefox will not allow pictures to be added to facebook. The picture never completes transferring. It starts and then stops with only… (read more)

After the 122.0 update was installed firefox will not allow pictures to be added to facebook. The picture never completes transferring. It starts and then stops with only a minimal partial transfer.. It works on other web browsers like explorer.

Asked by frederick airhart 3 months ago

Last reply by cor-el 3 months ago

finding passwords

My google account has informed me that some of my information has been found in data breaches on the dark web. This included a list of information found. Where a password… (read more)

My google account has informed me that some of my information has been found in data breaches on the dark web. This included a list of information found. Where a password has been compromised, the list gives the 1st 3 characters of the password followed by ******. No website information is given. My query ..... Is there a way of searching my passwords held in Firefox to find this password so that I can change it? Firefox stores my passwords, how do I find a particular password without knowing the website it is associated with?

Asked by LindaM 3 months ago

Last reply by James 3 months ago

Developer Edition switched to dark background and I cannot undo this setting

I change nothing in my settings and I am now on Dark background everywhere despite having: - forced the system settings (OS) to stay in light background - in about:prefer… (read more)

I change nothing in my settings and I am now on Dark background everywhere despite having: - forced the system settings (OS) to stay in light background - in about:preferences appearance I've manually selected (forced) the light background - in about:config I've tried to switch the browser.theme.content-theme to "1" (instead of "0")

this is really frustrating, I would like to get a better "reading" of what happens, as an Engineer I am happy to also squint at logs if needed, please consider adding a preference / settings change log file

Asked by looeegee 4 months ago

Last reply by cor-el 4 months ago

I installed Firefox DeepL Translate add-on. Do I have to be a "Pro" user to use the add-on?

I have a 30-day free trial for DeepL add-on (and enabled it in Firefox). I tried to use the extension when I visited a Russian website and clicked DeepL and "Translate th… (read more)

I have a 30-day free trial for DeepL add-on (and enabled it in Firefox). I tried to use the extension when I visited a Russian website and clicked DeepL and "Translate this selection" and nothing happened. The webpage wasn't translated. Do I have to be a "Pro" user to use DeepL? If not, how do I get it to work? I'm using Firefox 122.0.1 version and Windows 10.

Asked by grov10 3 months ago

Last reply by zeroknight 3 months ago

Not showing website's Icon of Google Search results

I can't see the most of search result's website logos of google search results in FF.When I tried to search in Bing engine through FF there no any issue.I think above iss… (read more)

I can't see the most of search result's website logos of google search results in FF.When I tried to search in Bing engine through FF there no any issue.I think above issue is only in google search results.

I will provide 2 images of Bing search results and Google search results.

Please give me a solution for this immediately.

Asked by BlockAce 3 months ago

Last reply by cor-el 3 months ago

History/cookies keep getting randomly deleted

The past few days when i've tried searching for certain pages i go to all the time they won't show up under "firefox suggest" then when i check my history for them the pa… (read more)

The past few days when i've tried searching for certain pages i go to all the time they won't show up under "firefox suggest" then when i check my history for them the pages are just completely gone, today i checked my history for yesterday and even though i started browsing at 8:00 the history only went back to around 13:00 with all the pages before that completely gone, this also causes me to lose all the cookies as well.

Asked by marcusroxburgh5 3 months ago

Last reply by cor-el 3 months ago

Regarding firefox account issues.

Sir, An account was opened in Firefox with this Gmail account: pmkamirul@gmail.com In which the user and password of different accounts were saved. Today 28.01.24 due to… (read more)

Sir,

An account was opened in Firefox with this Gmail account: pmkamirul@gmail.com In which the user and password of different accounts were saved. Today 28.01.24 due to Windows problem on my laptop, I set up new windows again and installed Mozilla Firefox and tried to open the Mozilla account but it took about 15 minutes because I did not give the correct password. Later I reset the password and opened the Firefox account with the new password 01714303182 but even when the Firefox account was opened, nothing saved previously came back. Please help me to recover my previously saved data.

I will be grateful to you. Md. Amirul Islam 01714303182

Asked by pmkamirul 3 months ago

Last reply by cor-el 3 months ago