All Products Support Forum

I found this description of how to use a thunderbird email template online:

Open the template from the Templates folder whenever you want to use it to send a message. Make any additions or changes to the message, and then click the "Send" button to send it. If you don't want to send the message at once, you can select "Save" from the toolbar, and Thunderbird will save the modified message in the Drafts folder, leaving the template unchanged.

The problem is, that when I open a template (right-clicking to open it in a new window), I can't make any changes at all. I can't even delete the dummy recipient and replace it with the one I want. What is missing here? Thank you.

I used to have no problem opening messages.google.com/web/conversations to link my messages to my Pixel phone. Just recently the site will not open in Firefox. Not an error message, it just won't open the page.

Hi,

I have a user who sends me an email to one of my email addresses and it always ends up in the Junk folder. I've repeatedly marked his emails as not junk but that doesn't seem to change anything.

Is there anything I can look at that will help me figure out why it happens, and hopefully find a way to fix it.

I'm on Betterbird in case that matters. I looked thru the release notes and there seems to be nothing tagged with the junk filter.

I noticed this in the X-Proofpoint-Spam-Details email headers: mlxlogscore=764 clxscore=1015

This person seems to be the only person that has this information in their headers. Is it added by the junk filter? Or is it something on the sender's side (he uses an icloud.com and a me.com address)?

Thanks,

L

Secure Connection Failed

An error occurred during a connection to www.healthpartners.com. Certificate path length constraint is invalid.

Error code: SEC_ERROR_PATH_LEN_CONSTRAINT_INVALID

This seems to be caused by Firefox. I don't have this problem with Edge, Chrome or Opera

My "recovery.jsonlz4" file from a previous install will not reopen my previous session (tabs) after the new installation.

Before deleting my previous installation of Firefox (for a clean install), I did two things: I created a restore point, and I did a backup of my old data.

The data consists of: bookmarks-2024-05-10.json

These folders: C:\Users\[machinename]\AppData\Local C:\Users\[machinename]\AppData\Roaming C:\Computer Files\Mozilla Firefox\distribution C:\Program Data\Mozilla-1de4eexxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Within "Roaming" I have Firefox\Profiles\xxxxxxxx.default-release\sessionstore-backups

In that sessionstore-backup, I have a "recovery.baklz4" (most recent session, I'm guessing) and three others that look like "upgrade.jsonlz4-2024xxxxxxxxxxx

With Firefox closed, I took a copy of "recovery.baklz4" (745 KB) and pasted it into the current sessionstore-backups file, then I changed the file to "recovery.jsonlz4".

I thought that when I reopened Firefox, my previous tabs would appear. They didn't. So, I went to the menu, then to History, and clicked on Recover Previous Session. That didn't do anything either. And it reduced the size of the *.jsonlz4 file from 745 KB to 6 KB.

I'm not sure what I've done wrong. Can you help me out?

Thank you.

Frank

Can't log in to Regions Bank Account. Message: "We can’t locate that page right now." after typing in password Works fine on other browsers.

Problem started Maybe around mid April. Have 5 computers: 2 running Windows 10, 2 running Windows 7 Professional, 1 running Linux

Problem occurs only on the computers running windows 7 Professional

Regards.

I've had recent security issues and have had a couple actual breaches. Having two accounts so similar to one another caused some unnecessary confusion during a panicked burst of changing passwords. Can we merge them?

I have always been a Firefox user and all of a sudden I cannot get into my MS 365 Sharepoint if I am using Firefox, if I use Edge I can get into the accounts.

I want to use Firefox not big commercial browsers.

Kim Coontz [removed phone# and emails from public support forum] Work Email: [removed]

Hello,

I'm with All nation security services inc, we use thunderbird to access our emails and for some reason we aren't able to send emails, we get a 550 error message. We need assistance with this, since this is what we use for all our staff to properly get our work done and respond to our client's and employees.

I can be reached to [removed phone# from public support forum]

My elderly client has enabled a “my tasks” sidebar in Gmail. He does not know how to turn it off. I have searched for an answer and have been unable to find one. Ctrl+B is not helpful and doesn’t bring up a screen where it says sidebar. Please help! He keeps asking about it and I am a caregiver, not a computer technician…

if i search in the firefox bar then google always search "all time" but i want it to search the last 3 year. i have a code for that this: https://www.google.com/search?q=%25s&sca_esv=cd9a55a255ee4ca7&source=lnt&tbs=cdr%3A1%2Ccd_min%3A2022%2Ccd_max%3A&tbm=

but how can i change this in firefox? where i need to put this or how?

The following error keeps happening constantly in Firefox ESR 52.9:

Description Faulting application name: plugin-container.exe, version: 52.9.0.6746, time stamp: 0x5b2bc061 Faulting module name: mozglue.dll, version: 52.9.0.6746, time stamp: 0x5b2bbbde Exception code: 0x80000003 Fault offset: 0x0000fb33 Faulting process id: 0x0x35F8 Faulting application start time: 0x0x1DAA06C630DBB2E Faulting application path: C:\Program Files (x86)\Mozilla Firefox V52.9 ESR\plugin-container.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox V52.9 ESR\mozglue.dll Report Id: 1e159f0c-62cf-4695-8ef2-861f89c36041 Faulting package full name: Faulting package-relative application ID:

Any ideas what is causing this?

Thanks!

My Thunderbird email program stopped receiving and sending my emails approximately 2-3 days ago.

My email server is ATT. I have spoken to them today for hours and my Thunderbird email is still not working. They forced me to update my ATT password and my email is working elsewhere (like on Yahoo mail). But its not working on my Thunderbird.

ATT provided me updated information (IMAP and SMTP) info that I changed. But still not working.

I recall this occurring 6 years ago and ATT had me to enter a 12 digit code for my Thunderbird password. It was funky but it worked. It was not my ATT password, but hey, it worked. Now having the same problem.

I'm pretty sure I've messed up this info trying to correct it. No idea how to get it going again. Can you help?

Somebody thought that it is a GREAT idea to make drag-n-drop cursor a GIANT rectanglular thumbnail of the emails being dragged.

No, this is a horrible idea because that thumbnail covers the target of the drag-and-drop.

Either REVERT this IMMEDIATELY or let us know how to disable and revert to the simple drag-n-drop mouse cursor that does not obstruct the target of the drag.

And in the future AVOID any GUI changes that are not ABSOLUTELY NECESSARY. With these poorly thought through, extremely annoying changes you are only causing damage and aggravation.

I had issue with notifications (showed up but when i click on them they didnt were redirecting to original tweet) so i cleaned cookies after cleaning cookies i doesnt have option to turn on push notifications.

I often have many tabs open (25+) I have made it so tab shrink way more then normal (I like the way chrome handles tabs where they basically just shrink infinitely. Firefox doesn't do it's even with my twerks but ohwell.)

so when i want to click on a tab with audio playing at a small size i often mute the tab instead of clicking on the tab

Where and how can i remove the mute button that appears when hovering over tabs with audio playing?

I have never found that mute button useful so removing it will not impact me

I am trying to get to the "clear cookies and Caches" which should be under Privacy & Security.

When I go to preferences, i can move to Privacy & Security or the other headings, but I cannot scroll down any of the pages under the headings. When I am on the Privacy & Security page the scroll down arrow takes me to Sync heading etc.

How do I fix this? I am having to go to the cookies to clean up as I am having another scroll down issue with an app that is important to me. In that I cannot scroll down a list as the dark side bar flicks on and off immediately.

I am on a MacBook Air.