All Products Community Forum

I am currently unable to clear my browsing history, this started about a week ago. I had done it that morning but after lunch I was able to . I note that library is showing history going back to Dec last.

cheers

I tried using the new profile system, but it totally F**d me over. I can no longer access I site I've been using for years because the profile system kicked me out of it and now I cannot get back in because Firefox is telling me it's an un-secured connection. I don't care. I put it on the exception list, but that did not work to let me back in again. Help, please.

Hello Mozilla Support Team,

I am experiencing a critical Firefox Sync issue and would like to request your assistance.

I recently installed Firefox on a new Windows system and signed in using the same Firefox Account that I have used for a long time. Although my account shows recent activity (last connection around mid-February), none of my synced data has been restored on the new installation.

The missing data includes:

Saved passwords (logins)

Bookmarks

Firefox preferences/settings

I have carefully checked the Sync logs (about), and they indicate that collections for passwords, bookmarks, history, and preferences do exist on the Sync server. However, the new profile does not download or apply these records, and Sync appears to treat the new local profile as authoritative.

I suspect that repeated sign-ins and sync attempts from a fresh profile may have caused my previous data to be overwritten or made inaccessible, even though the server still reports existing collections.

Given the importance of this data, I would like to ask:

Is it possible to restore my Firefox Sync data (passwords, bookmarks, and preferences) from a snapshot or server-side state from approximately 20 days ago?

Is there any way to force a full restore from the server instead of uploading the empty local profile?

Are server-side backups or recovery options available in cases like this?

I fully understand that Firefox Sync uses end-to-end encryption, but since the data was previously accessible under the same account, I am hoping there may still be a recovery option.

Please let me know if you need any additional information, logs, or identifiers from my account or device to investigate further.

Thank you very much for your time and support.

Kind regards, [edited email from public community support forum]

Firefox Account verification emails never arrive. Password works. Sync works on existing devices. New device verification email is never delivered. Account appears stuck in verification state.

Hello.

1. How to save a tab group without closing it? 2. How to make individual tabs in a tab group permanent? (So when you close a tab group only the permanent members are preserved.)

Hi,

While printing documents or web pages from Firefox, I sometimes notice issues with text alignment, margins, or scaling compared to what I see on screen. This makes it hard to tell whether the problem is coming from Firefox print settings or the printer itself.

To troubleshoot, I usually start by printing a basic printer test page from the browser to check text clarity and layout before changing advanced settings. Browser-based tools like MyPrintTest are helpful because they let you test printing directly from Firefox without installing extra software.

Is there any recommended Firefox print setting or workflow to ensure consistent print output across different printers?

Thanks for any guidance.

I keep receiving the following pop-up. How do I get rid of it?

Pop up: This profile was last used with a newer version of this application. Please create a new profile

Recently the use of Ctrl+D to open the Edit Bookmark box (save bookmark) stopped working properly: On first press of Ctrl+D nothing happens, then if I press Ctrl+D a second time, the box appears??? The weird thing is that once the box appears with the second press, any subsequent use of Ctrl+D will work the way it should. Windows 11 with no new extensions etc.

Saving a bookmark to a specific folder has never worked in Firefox. Never!

Add bookmark > Location > Choose > search the specific folder > the scrollbar does not move down!

You can search (browse) the specific folder with the scroll wheel of the mouse, with the arrow key of the keyboard, you can slide the scrollbar up and down with the *very small* arrows on the scrollbar, but you cannot slide the scrollbar with the most essential and easiest way by moving it up and down with the mouse. By that I mean: clicking the scrollbar with the left mouse button and move it down and up.

THIS HAS NEVER WORKED IN FIREFOX. It works just randomly. Sometimes very rarely it works, usually it doesn't work. Why is that?

Firefox 147, Windows 11.

I only cleared the cookie for Blogger and cleared my cache. I was logged out of Facebook, Grok, ChatGPT, Linked in and X and possibly more websites I haven't visited yet. I wasn't logged out of Google I don't think. I don't use Google for logging in anywhere and cookies aren't cleared when I close my browser.

Error message reads: The disc image couldn't be opened. The operation couldn’t be completed. Input/output error.

It appears from the help page that many people can't seem to get Firefox to download on a MacBook Air but there is not solution provided.

HELP?!

Hi,

I’m experiencing the following issue:

When I open Password Manager (about:logins), the page is completely blank.

This problem started about three months ago, after I updated Firefox to a newer version.

Currently, on the about:logins page, I can export all my accounts and passwords as a CSV file (so the data clearly exists), but nothing is displayed on the page itself.

I also tried importing the same CSV file (exported from about:logins) back into Firefox. After importing, all accounts and passwords appear in the left panel. However, when I click on any item, the right panel is still blank. If I close the page and open about:logins again, the items still do not load.

My current Firefox version is 147.0.

How can I solve this problem?

Thanks!

ok when I up date my lap top and it is time to go pay my bill I have to verify who I am they do not recognize me????? It' a pain in the ass...... I have to get pass numbers etc. to prove who I am. M. Rivero

There was a recent update from Firefox, I began setting up a new profile but didn't want to continue. Now, almost no websites will download, nothing but tab crashed and it won't restore.