All Products Support Forum

I've downloaded a calendar file 4 times from a website. I've checked all of my 2 download folders with internet and SD card. Not there. I 4 notifications listed next to the Firefox shortcut. Where the hell did Firefox send the files and how do I deal with the notifications. Not listed when I go into the settings. Beyond frustrating. Shouldn't be this hard. Urgh.

When I installed the new version of Thunderbird, I lost all my saved email files, and I lost all the opened emails in my inbox, which I had been keeping there for further action at a later date. Is there anyway to recover my lost emails? Can I go back to the old version, and will my lost emails be recovered there?

Gwen Barry

I am trying to set up a new Thunderbird email account using pop3.gotadsl.co.uk port 110 and smtp-auth.gotadsl.co.uk port 25 which are the settings I have been using for years on my old Livemail account. Thunderbird recognises these settings but warns me that pop3 and smtp-auth do not use encryption and as such could expose my password and private information, Can you please advise me what settings I can use. Many thanks.

Hello, thank you for your help. What a pretty application.

I installed Thunderbird on Fedora 36. It came up and asked for account information. I typed some in, but needed to enter ports. I hit the advanced button and it gave me an unexpected message about my settings not being saved.

Anyway, the account settings->Server Settings, and settings->Outgoing Server, are all now set and correct. Strangely, there is no place on the form for entering the passwords for the incoming and outgoing accounts. I guess it will prompt for those?

I can not get Thunderbird to do anything at all.

If I tell it to read mail, nothing happens (and no password prompt so it can not have checked for messages).

There are no 'test connection' buttons on the settings pages that I can find.

There are no error messages that I can find, or any other indication of a problem.

LOL I am completely baffled and have no idea what to do to make it go. Any tips appreciated. Thanks!

I used configuration given me by Frontier (auto config resulted in nonsense). It stalled on checking password, so I checked for solutions to that and found: "I suggest deleting the password and letting Thunderbird just check account settings. I have seen this long test many times. After the account is confirmed, you can then enter password."

So I did that. I clicked re-test to be sure the config was right. I got this message: "The following settings were found by probing the server" The settings were exactly the same as my original input, thus confirming my settings were correct.

When I clicked Done, I got an "Error Creating Account" window with the message "Incoming server already exists."

I checked for solutions to that error, but none of them seemed to fit my situation since I never installed Thunderbird before, and this is the first and only account I attempted to set up.

So what do I do? I need to get my messages really soon, as I normally receive 30-40 per day, and Outlook quit on me several days ago.

Thanks, Jon

I use TB with W10. Mails are stored in a separate Folder in Partition F:/film_mail I now want to work with TB in Mabox Linux and installed it (102.11.0). I backed the profile data I found in the W10 user directory. Maybe I carry some ballast since I use it a long time with different versions.

Here is the profile.ini from W10:

[Install8216C80C92C4E828] Default=F:\film_mail Locked=1

[Profile3] Name=default-release-1 IsRelative=1 Path=Profiles/vf8qu6ib.default-release-1

[Profile2] Name=film_mail IsRelative=0 Path=F:\film_mail

[InstallD78BF5DD33499EC2] Default=F:\film_mail Locked=1

[Profile1] Name=default IsRelative=1 Path=Profiles/m04wafv4.default Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/ofh9vmya.default-release

[General] StartWithLastProfile=1 Version=2

When I try to import this into TB, the error console says

Uncaught (in promise) DOMException: Could not open the file at /run/media/datacine/Data_Df/Thunderbird_Profile/prefs.js

I did search for this file and it is included in my folder F:\film_mail. I tried to do the import on this folder and get: NS_ERROR_FILE_CORRUPTED: Component returned failure code: 0x8052000b (NS_ERROR_FILE_CORRUPTED) [mozIStorageStatement.executeStep]

Uncaught (in promise) Exception { name: "NS_ERROR_FILE_CORRUPTED", message: "Component returned failure code: 0x8052000b (NS_ERROR_FILE_CORRUPTED) [mozIStorageStatement.executeStep]", result: 2152857611, filename: "resource:///modules/SQLiteDirectory.jsm", lineNumber: 239, columnNumber: 0, data: null, stack: "get cards@resource:///modules/SQLiteDirectory.jsm:239:32\nget childCards@resource:///modules/AddrBookDirectory.jsm:300:1\n_importSqliteFile@resource:///modules/AddrBookFileImporter.jsm:313:24\n", location: XPCWrappedNative_NoHelper }

How to import my settings from a Windows10 installation?

Just got a new PC. Was intending to use Outlook... but, after a lot of hassle, that would not work, despite having copied all the settings from my old PC to the new one. So, after about four hours or more, and still nowhere, thought I would try Thunderbird. Installed it, and input my name, email address, and a password, and it would not work. Never managed to connect to the server. So, have literally wasted a whole day, and the new PC still will not do emails! Very baffled!

Bought a new computer that was supposed to come with Windows 11, but came with Windows 10 and right to upgrade. Set up computer, downloaded Firefox, and it ran fine. after a couple of hours, ran the upgrade to Windows 11. Firefox stopped opening. uninstalled then reinstalled Firefox several times, but each time during installation get the following message (image below):

"C:\WINDOWS\SYSTEM32\MSVCP140.DLL is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f."

Have tried installing with and without defaults, and refreshing instead of reinstalling.

Hello. Recently we switched our company's internal server from yandex.ru to mail.ru. Since then we have some issues with synchronization between computers. I am working with Thunderbird from my PC and laptop simultaneously. So there are the issues that accured: 1) I can't see Tags anymore at different devices. For example, if I tag a message at PC (with color and category) - it does not show up on laptop. 2) I can't see "Forward" sign when I forward messages from PC/laptop on other device. 3) Some of menu buttons such as "Drafts", "Sent" and others didn't translate in English (it stated in Russian as it was before) meanwhile "Inbox" and "Archives" are translated. Will appreciate any help and how to fix that.