Crashes Thunderbird EXCEPTION_ACCESS_VIOLATION_READ Bug 1891962

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to … (read more)

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

Asked by laurie_macleod 2 weeks ago

Last reply by laurie_macleod 8 hours ago

How to receover deleted history

few days ago, i was trying to remove unimportant entries from the browsing history section. i discovered that my delete button wasn't working and no entry was being delet… (read more)

few days ago, i was trying to remove unimportant entries from the browsing history section. i discovered that my delete button wasn't working and no entry was being deleted, not even when i was trying to remove using the mouse right side button. at first, i thought the delete button of the keyboard has become faulty. but i found that it was working fine in other apps or parts of the Windows OS. so i tried again removing the entries but couldn't do it. then i closed the firefox browser and reopened it. to my horror, i found that all entries before November in the firefox history section have just disappeared. nothing is there. i felt very much shocked and sad because there were lots of important entries which i have stored for almost two years. now i don't know how to restore my lost history entries. just because of some errors in the firefox program, i have lost my long saved entries. please suggest me how to restore it.

Asked by sunargon 1 month ago

Last reply by sunargon 6 days ago

Emails from pop3 account no longer downloaded after moving thunderbird to new PC

I recently set-up a new PC which is running XUbuntu 24.04 (was 22.04 before). I copied the complete `.thunderbird` folder to the new PC, started thunderbird, and was happ… (read more)

I recently set-up a new PC which is running XUbuntu 24.04 (was 22.04 before). I copied the complete `.thunderbird` folder to the new PC, started thunderbird, and was happy that everything worked.

Well, not everything. I just noticed that for one of my email accounts, a pop3 account on gmx.net, I cannot download emails, although I am asked for my password when thunderbird starts and the password is accepted. As no error message pops up, I am a bit lost what to do. Strangely enough, I can send emails via thunderbird using that particular account/email. Downloading new emails is the problem.

I am running Thunderbird 128.7.0esr.

Asked by Alf_ 3 days ago

Last reply by Alf_ 2 hours ago

Thunderbird Account information keeps reverting to blank

All fields in Account Settings (Account Name, Your Name, Email Address, Organization, Signature text) have gone blank. I keep entering the appropriate text in each of the… (read more)

All fields in Account Settings (Account Name, Your Name, Email Address, Organization, Signature text) have gone blank. I keep entering the appropriate text in each of these fields but as soon as I close the Account Settings tab and reopen it, they all disappear.

Asked by alec.mcclay 1 day ago

Last reply by alec.mcclay 1 hour ago

14 Feb 2025: Firefox and Thunderbird have lost all account settings and pages

Desktop PC running latest Thunderbird and Firefox. Started Thunderbird, instead of the usual tabs opening, it appears to have forgotten my accounts, asks for my email add… (read more)

Desktop PC running latest Thunderbird and Firefox. Started Thunderbird, instead of the usual tabs opening, it appears to have forgotten my accounts, asks for my email address, i.e. starting from scratch again. Starting Firefox, all previously-open tabs have gone, though bookmarks are all there.

Has there been some update which has wiped or reset Mozilla data? Yes, obviously I can go through setting up Thunderbird again but that will take quite some time and yes, I can use Firefox but many of the tabs I had open were there for a reason and it will take a while to find them all again.

Is there any way that the previous state can be recovered? My laptop has both applications running fine and I have paused Windows updates for a week, just in case the latest update caused this. Thank you.

Asked by info7184 3 days ago

Last reply by info7184 23 hours ago

Having only Thunderbird receive emails

I bought a new computer and had to download Thunderbird again. I tried the most recent one, didn't like it, so randomly picked a previous release from 2023 (don't rememb… (read more)

I bought a new computer and had to download Thunderbird again. I tried the most recent one, didn't like it, so randomly picked a previous release from 2023 (don't remember when I installed the previous one) and hoped for the best. In the past, I would keep some emails in my inbox and tend to them as needed and then keep or delete when I had done what was required. I would also need to go to my ISP email's page, to get spam email, because Thunderbird didn't provide me with those. When there, I would delete what was in the inbox, so I could easily keep letters there to a minimum. Now, however, when I delete something in my ISP's inbox, it deletes in my Thunderbird portal too. I can't find settings in my ISP's page to stop it from downloading automatically (so it won't duplicate what I've already received via Thunderbird), and I can't find any settings in Thunderbird, to ask it to keep what I have in my inbox, instead of deleting everything I delete with my ISP. Do I need to go further back and find an earlier release in order to be able to use Thunderbird as I used to do? Or can I tweak the one I have?

Asked by alan410 3 days ago

Last reply by alan410 1 hour ago

Deleted saved password, TB doesn't ask for new one.

TB (ver 128.6.1 esr, 64 bit) not updating Verizon emails since 21 January 2025 to my PC. AOL Webmail shows new Verizon emails. Running Windows 11. No VPN. Firewall is o… (read more)

TB (ver 128.6.1 esr, 64 bit) not updating Verizon emails since 21 January 2025 to my PC. AOL Webmail shows new Verizon emails. Running Windows 11. No VPN. Firewall is off. AVG Antivirus turned off. POP account. Tried: If you cannot log in to your ISPs web-based email interface, your password may have changed. If so, it must also be changed in Thunderbird. To change your password:

       ◦ Click the menu button  and choose Settings.
       ◦ On the Security panel, click on the Passwords tab and then click Saved Passwords....
       ◦ Click on the relevant account and then click Remove.
       ◦ Close and re-open Thunderbird. You will be prompted to enter a new password for the account.

Reopening TB does NOT ask for a new password. Running TB in safe mode does NOT ask for a new password.

Asked by brucewolfe1 2 weeks ago

Last reply by brucewolfe1 5 days ago

Problem with Firefox reinstall

my wife's copy of Firefox picked up a virus. After trying several other things, I saved the profile, uninstalled FF, and installed the latest version. But when I tried s… (read more)

my wife's copy of Firefox picked up a virus. After trying several other things, I saved the profile, uninstalled FF, and installed the latest version. But when I tried starting FF I got an error message: Your Frefox profile cannot be loaded. It may be missing or inaccessible.

Asked by Barry Gold 6 days ago

Last reply by Barry Gold 4 days ago

firefox crashing in troubleshoot mode and even after removing .mozilla

the crash report ID is dd1e4f07-c2e0-4372-be7f-e82820250128 this is odd, Laptop was running linux mint, i beleive 20. mate. i reinstalled to the latest 22 and then copied… (read more)

the crash report ID is dd1e4f07-c2e0-4372-be7f-e82820250128 this is odd, Laptop was running linux mint, i beleive 20. mate. i reinstalled to the latest 22 and then copied over my .mozilla folder since then FF has been crashing. so i opened it in troubleshoot mode and it still crashed. so i moved .mozilla over and let FF recreate it and its still crashing.

im not sure where to go from here.

here is the crash report. https://crash-stats.mozilla.org/report/index/dd1e4f07-c2e0-4372-be7f-e82820250128

Asked by keith stone 2 weeks ago

Last reply by keith stone 3 days ago

Problem with sending and receiving e-mails

Hello, We have problem with sending and receiving e-mails. Sometimes Thunderbird just stops receiving e-mails. We can send messages but they can be saved only in local fo… (read more)

Hello, We have problem with sending and receiving e-mails. Sometimes Thunderbird just stops receiving e-mails. We can send messages but they can be saved only in local folder. In browser e-mails arrive and we can send them without any problems so it has to be some problem with Thunderbird. We were trying a lot of solutions, but only one works - creating new profile. It is very time-consuming solution, because we have to copy all e-mails, contacts, user settings, etc and we have to create a new profile couple times in a month... We were trying to off our antyvirus, forget password, etc. Probably there is some problem with certificates, but we do not know how to fix it. We use IMAP. Let me know what we can do to solve this problem, because creating new profiles is too tiring... :(

Regards, Maciej Sendziuk

Asked by maciej.sendziuk 1 week ago

Last reply by maciej.sendziuk 3 days ago

Increase Firefox IDB value size

As creator of retroonline.net. We recently noticed Firefox have limited value size in IDB which Chrome and Edge do not have. This limitation prevents big games running on… (read more)

As creator of retroonline.net. We recently noticed Firefox have limited value size in IDB which Chrome and Edge do not have. This limitation prevents big games running on Firefox despite Firefox has the best performance on WASM. Will there be a proper way to change this limitation or plan to remove it?

Asked by NotYetDecided 1 week ago

Last reply by NotYetDecided 6 days ago

SITE SECURITY MISNOMER

Suddenly, my "Web Mail" which I use constantly, now reports that it is NOT secure, and won't load. Accessing this site with the Microsoft Edge Browser, IT says that the … (read more)

Suddenly, my "Web Mail" which I use constantly, now reports that it is NOT secure, and won't load. Accessing this site with the Microsoft Edge Browser, IT says that the site is secure and loads fine. How do I fix this Problem? Seems like a Firefox problem.

Asked by HAM 4 days ago

Last reply by HAM 2 days ago

Multiple folders are missing email and templates

Emails in two of my inboxes (maybe all four) are randomly disappearing. None of my email templates are showing up in either of my two template folders. This started two d… (read more)

Emails in two of my inboxes (maybe all four) are randomly disappearing. None of my email templates are showing up in either of my two template folders. This started two days ago and I cannot figure it out. Emails get downloaded, then some are just vanish but are still on the servers. Repairing the folders does nothing, but folder properties on my template folders show the number of messages that should be there. Thanks in advance for any help you can provide.

Asked by chris672 5 months ago

Last reply by chris672 5 months ago

after reinstalling thunderbird on my other laptop, it won't connect on my gmail email account

Hello, I am lost, which is why I am turning to this forum for help. I have a professional Gmail Workspace account (in this format: pierre.richard@aile.association.fr). I … (read more)

Hello, I am lost, which is why I am turning to this forum for help. I have a professional Gmail Workspace account (in this format: pierre.richard@aile.association.fr). I recently changed my laptop, and I can't log in on the new freshly installed thunderbird ( 128.7.0esr (64 bits) ). On my old computer, which ran on Windows 11 with the same settings, I had no issues, but since switching to the new one, it’s impossible. I put my settings automatically detected by Thunderbird in added images. The system fails every time because, supposedly, the password is incorrect. However, I am certain that I entered the correct password. Here’s what I’ve already tried to do: - I activated the IMAP access on my gmail settings - I tried whith my personal gmail account : It's working !

Does someone know what else I could try to solve this issue ?

Thanks for helping !

Asked by antonin.flausse 20 hours ago

Last reply by antonin.flausse 1 hour ago

Firefox headings

I had to re-instal Firefox because I had problems with the latest update and now there is no fox icon top left hand corner and no file, etc., so I cannot send email link… (read more)

I had to re-instal Firefox because I had problems with the latest update and now there is no fox icon top left hand corner and no file, etc., so I cannot send email link, print, etc. I would love for someone to assist me.

Asked by tuppence47 4 days ago

Last reply by tuppence47 1 day ago

Firefox+Google Calendar+display text size on Android 15

I'm not sure if this is a Firefox or Google Calendar issue. Please see the attached screenshots, in order. The issue is accessibility of the Settings icon in the top-ri… (read more)

I'm not sure if this is a Firefox or Google Calendar issue.

Please see the attached screenshots, in order.

The issue is accessibility of the Settings icon in the top-right portion of the screen when the system text size is increased from the default.

Obviously, there's a workaround available. Thanks in advance.

Asked by John_L 2 weeks ago

Last reply by John_L 1 day ago

FF slow

I'm very frustrated with FF. It's running slow. Downloads are slow etc. I've tried everything that FF has recommended up to and including "refresh" with no effect. It's … (read more)

I'm very frustrated with FF. It's running slow. Downloads are slow etc. I've tried everything that FF has recommended up to and including "refresh" with no effect. It's getting to the point I'm considering not using FF. Does anybody have any suggestions?

Asked by arejfour 1 week ago

Last reply by arejfour 6 days ago

HDR video on YouTube is showing apparently maximum brightness

I've noticed that HDR content on YouTube plays at apparently maximum brightness, which is overwhelming. The same video using Google Chrome behaves as expected. For exampl… (read more)

I've noticed that HDR content on YouTube plays at apparently maximum brightness, which is overwhelming. The same video using Google Chrome behaves as expected. For example:

https://www.youtube.com/watch?v=Xod2xiLA9CM

I'm running FF v135.0 and Chrome v133.0.6943.54. When using Chrome, the video brightness matches system brightness settings on my Macbook Pro (running Sequoia 15.3) but when I use FF, the video itself is incredibly bright, as if the white levels have been maxed out. It seems to be a problem with handling the HDR content. Even stranger, it's as if the browser is able to increase my screen brightness itself, but only in the video pane. I doubt that's actually happening, but that's what appears to happen. If I switch to another tab and then back to the video, it takes a few seconds for the video pane to increase extreme levels.

Also, I tried to take a screenshot of it but the screenshot doesn't show the extreme bright levels that I see when I'm using the browser.

Asked by John Neiberger 5 days ago

Last reply by John Neiberger 3 days ago