All Products Support Forum

When logging into an account there are multiple usernames (incorrect or older.) I would like to remove or delete them, but keep the current passwords.

Is that possible without deleting the account?

Thank you, rldelahay

I am autofilling an ELSA payment portal. Firefox autofills the payment information correctly. But the program will not recognize the autofilled information and doesn't let me process the payment. I then overwrite all my information and then it allows me to proceed with the payment. I have used the same procedure for years but as of this last week, the autofilled information is not recognized as I click the "Continue" button after the autofilled info is complete, and it won't work. The ELSA source (State of Wisconsin) person said it's a browser problem on my end. No. The online form autofills just fine. Can anyone help? Thanks. Jeff

I'm new to firefox and would like to set cloudflare for DNS over HTTPS but there seems to be an issue. If I set it to NextDNS the connection stays active. But if I set it to cloudflare it goes inactive with the error (NS_ERROR_NET_TIMEOUT_EXTERNAL). I tried setting a custom DNS to OpenDNS and got the same error.

I'm running Manjaro Linux if that make a difference.

On my Win 7 box, Thunderbird seems to be having access issues with my profiles. It can only find my profiles when running in administrator mode. I've tried resetting security info on several files, but have not found the right one. How can I find the culprit?

I am using Firefox version 125.0.3(64-bit). I am not able to access my saved passwords. It is asking me to log in when I am already logged in to my Firefox account. When using Firefox in Troubleshoot Mode I can access my saved passwords. How do I solve this problem? Moreover I am unable to add a Primary Password to protect my saved passwords. I have never tried to add a primary password before this problem.

I've been having issues with the websites that I commonly go to no longer appear on the autosuggest list. Websites I haven't gone to for ten years appear when I type in a given sequence rather than more common ones. Website that I go to every day no longer appear.

Multiple websites suggest this sequence:

https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

I follow the "clear all.." and nothing changes. How can I start anew and have FF re-learn my url history?

Issue summary: I lost over 100 sites listed in the Cookies and Site Data section when I simply removed a few websites in the Enhanced Tracking Protection section.

Under the Browser Privacy section, the two subheads, "Enhanced Tracking Protection" and "Cookies and Site Data" serve two distinct purposes—as I understand. Enhanced Tracking Protection will automatically add the URL of a webpage (that you currently have open) to the Enhanced Tracking Protection screen whenever you disable the shield in the search bar. This will turn off tracking for that website until turn you it back on. You can also manually add websites to the Enhanced Tracking Protection screen if you have mulitples to add. This whitelist will stay active until you delete them or click on the shield to turn it back on.

The Cookies and Site Data section further down, allows you to create a list of sites that you want to BLOCK, ALLOW FOR SESSION, or ALLOW cookies and site data to be used, and retained or not. This differs from the Enhanced Tracking Protection section.

Today, I wanted to delete one of the websites listed in the Enhanced Tracking Protection, and did so manually. But since there were only a couple listed (I rarely add to this screen), I simply clicked on "Remove All Websites" instead of "Remove Website." Unfortunately, when I went down to the Cookies and Site Data list (which I use all the time) to add a new URL today, my entire list was gone! I did not remove or enter anything in the Cookies and Site Data screen today, prior to using the Enhanced Tracking Protection screen.

As you can guess, I am sick because I had over 100 sites listed in the Cookies and Site Data section, and lost them all when I removed the few websites in the Enhanced Tracking Protection section. I don't know why or how this happened, but it is worth noting that I did just update Firefox this morning to vs 125.0.2 (from 124.0.2). My list is gone, but does anyone have a reason why it happened and is there a way to prevent that in the future? Or is it some kind of bug with the latest release or an earlier one. (I haven't opened the Enhanced Tracking Protection screen for a long time, so it could be from any past release.) Sorry I don't have more info than that. Any solutions would be appeciated.

if I go to any website then during login it doesn't suggest me I'd or username but suggest passwords in password section although I save both of them please correct this because sometimes it creates turble for me.

Am trying to update my email address. When I try to make the secondary the primary, it wants a verification code entered. The field for this code will not let me paste it or enter it manually. Will this glitch be fixed soon?

Hi. Strange request I know because Firefox is working perfectly but Google has failed me.

We have a printer/copier in our small club. The IP address assigned is 192.168.1.125. Typing this into a browser should bring up the copier admin dashboard.

When I do this using Firefox everything works fine, BUT when I use any other browser such as Chrome, Edge or Opera I get the "Cannot connect" "Error connecting" etc message.

I removed Bitdefender antivirus and disabled Windows Defender but it's still the same.

Any network people who can point me in the right place as to where to look or report to the correct forum.

Apologies for posting in here when it's not a FF problem.

Thanks in advance TQO

I find a bit illogical the fact that cookies are kept after all tabs that set those in incognito mode were closed. Have to close Firefox completely to make Google forget my account name.