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My Firefox program completely crashed and would not restart. I had error messages like " couldn't load XPCOM" and "entry point not found", and "awake time".

Reinstalled new Firefox version. At some point it asked for a new password and I put in a new password.

Then it asked for encryption key. I entered it and it said invalid. Can I sign in with the old password and use the encryption key that I know is correct? Or change the password back to the prior password?

Otherwise how can I get to my profile to recover bookmarks and other info?

Please provide step by step instructions.

Thanks-- Peter M.

New computer, W11, completely updated. The old SATA SSD was removed from old PC, had W10 on it and that had FFx 133.0 installed; successfully transferred the bookmarks to another W10 PC but not the Passwords/logins. Transferred all the information from the Mozilla folder (per Firefox/Mozilla help) to a USB: plugged it into my new computer and did the same transfer of the Places, Key4, logins, and favacons to the new computer: no change. Just finished uninstalling FF and removing the Mozilla file from App Data, then doing a complete reinstall; then added the old places etc. to the new install. Nope, didn't work. So what's going on with FF and W11?? Is there a solution? I have been with Firefox now for over 10 years and have never had these kinds of problems moving my information.

MODERATOR: mark this question as solved, please. I truly don't know what happened or what I did other than what I have listed above, but late last night (12/10) I went to try moving all these things again ----- and they were in place, they had installed etc. I am at a loss as to why all my logins and bkmrks. are now on the new PC, but who am I to question fate, good luck or The Lord.

I accidentally updated my email site password to the wrong one. Previously, I had the correct one saved in Mozilla, but the wrong one were overwritten and I lost access to my email account. Is it possible to recover the password from before it was overwritten with a new one? I have no other way to get to my email, it was created long time ago and I had no backup email connected to it. You are my only hope to recover it- I checked all other options. Please help my case. Thank you for your time dear support grand master.

Unable to view YouTube comments using Firefox on android. I can view the comments on Opera, duckgo and chrome.

This problem started about four days ago. Comments show on the short videos but not the regular videos. When I tap on "comments" the resulting page/frame is empty.

I don't know where to add shortcuts all at once instead of adding each one individually, I tried to search for a "shortcut folder" within the bookmarks manager and i found nothing, is there anything I can do to move opera browser's speed dial bookmarks into firefox shortcut

I signed in to be sure to save my bookmarks and i lost them instead. When i hit sync, i wanted to backup my current bookmarks. Instead, I lost them. It reverted to the old bookmarks i had a few weeks ago. I lost all of my bookmarks from the last few weeks. HELP!

Almost every time I open Firefox it asks to update. I always say yes. After the update, it can't open any sites. Sometimes I get a message saying Firefox is already open. When I check the Task Manager, there are usually several instances of Firefox open. After ending all open Firefox's, I still can't open sites, it just runs until it times out. If I run a registry cleaner, and delete any bad registry entries, then Firefox will load sites. I feel like my Firefox may be corrupted and entering bad registry code. Is there a 'fix' I can run to correct these errors, or should I delete my Firefox and download a new copy. This problem started a few updates ago. I have the most current copy of Firefox, Version 133.0.3 (64-bit). I am running it on:

Device name LAPTOP-C2UVEEFH Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz Installed RAM 12.0 GB (11.9 GB usable) Device ID A5C7A4A4-F05C-488D-83A2-151AC8C536DC Product ID 00325-80064-27654-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Touch support with 10 touch points

Thank you for any suggestions you can give me, Jerre Johnson jerrej1950@verizon.net

I had to uninstalled FireFox because of googletagmanger.com. It was causing me problems with all my websites, favorites, and Proton Mail email.

I tried several times to uninstall and reinstall FireFox, but googletagmanger.com kept still showing until I deleted FireFox and stopped using it.

I only have one place where I can download the iOS FireFox browser app and that is from the Apple Store. If I tried to type it to get it from online, it takes me to the Apple Store. Some day I would like to go back and get the app but the googletagmanger.com would have to be removed.

I recently loaded Firefox 133.0.3 (64-bit) to a new computer. I signed into my Firefox account and opened Firefox. The Bookmarks Toolbar loaded but all the original icons had turned to globes and I had to open each one to get the original icons back on the Bookmarks Toolbar. The same thing happens to the icons in the Recent Bookmarks column. The add-ons also dissapear from the add-ons toolbar and I had to go into Manage Extension and Enabled them to get them back up. The problem is that when I close Firefox I have to log back in and do the same thing all lover again. I reaserched the problem for fixes but found no nothing covering this issue. Anyone have a suggestion for a way to fix this issue? Firefox works fine in my old computer. Thank you for your time.

Since the last major update, the title bar is blank. Not missing, blank white. If I use the task bar to shrink and restore it, it appears normally. Sometime in normal use it suddenly appears. A search didn't find anything for me. Any ideas?

I want to copy/clone information in my Firefox Profile (Bookmarks, Logins, ..) from one device to another. Once that was accomplished, then I would enable Firefox Sync for the two devices.

Scenario: Device “A” (Profile A): Primary/Original/Source Device “B” (Profile B): Copy/Clone/Duplicate

I understand that if I set up Firefox Sync first and then sync the two devices what I will get is a combination/fusion of the information on the 2 devices, i.e., all the “good” stuff in Profile A plus all the superfluous stuff in Profile B that I would just as soon ignore/delete – which is not what I want. This issue has been raised in a number of other posts on this forum but with no suitable resolution offered (that I could find). I’m wondering if there might be a “work-around” that would achieve the desired result.

So ... would this work?

1) Back everything up first (of course!) 2) Glean any unique information to be preserved (Logins, etc.) from Profile B and incorporate it into Profile A (Profile A now has everything essential!) 3) Purge Profile B

   a) Create a New Profile on Device B (and delete old?)
   b) Delete everything possible from the new Profile B (default bookmarks, etc.)

4) Login to Mozilla account and enable Sync

The idea is to create a “blank” Profile on Device B so that when Profile A and Profile B are Synched together (combined), Profile A remains unchanged, and Profile B is populated with everything in Profile A (a perfect copy!). The result that I want after Sync is essentially A+B=A, the solution of which is of course B=0, hence the focus on creating a "blank" Profile B.

Instead of purging Profile B as above, an alternate method might be to first “pre-load” Bookmarks in Profile B by the usual method of Backing up Profile A Bookmarks and then Restoring them to Profile B. At this point Profile A and Profile B Bookmarks would be exactly the same and Synching the two devices should make no changes to either’s Bookmarks. Logins and other information would still have to be purged, but this could at least be a head start.

Presumably this idea could be extended to more than 2 devices (but with only one being the “Primary”).

Note that I am (myself) only concerned about Bookmarks and Logins, and am thus glossing-over how other information that might be important to others (Browsing History, Tabs, etc.) might be Synched.

Could someone from Mozilla/Firefox with a knowledge of the inner workings of these features please comment as to the efficacy of this “work-around”?

Thanks.